Kimberly Williams
Supply Chain Data Office Professional
Tucson,AZ
Summary
Office professional with experience in sales, marketing, purchasing, payroll entry, service writing, shipping, logistics, distribution, customer service, account management, electronic data interchange (b2b & b2c), manufacturing processes, reporting, process improvement, documenting procedures & form creation.
Overview
19
19
years of professional experience
2
2
years of post-secondary education
Work History
Inventory Analyst II Electric Rope
Shovel, Caterpillar Surface Mining & Technology, Meridian Technologies
Tucson, AZ
04.2019 - Current
- Collaboratively participate in and execute ERS aftermarket inventory strategy to result in $12M in backorder reduction from May of 2019 to May of 2020
- Tier III PSCRM quick ticket response to dealers to assist in customer order fulfillment and determine appropriate service parts for non-current ERS product.
- Closed 95 PSCRM tickets successfully during that project timeline
- $4.5M in aftermarket parts were sold as a result of successful response to handling PSCRM ticket requests, CPI, NPI and reinstatements internally through discovery not related to tickets, but required authorizations that I requested.
- Assume chair of the ERS aftermarket S&OP cycles with South Milwaukee factory, collaboration with Teams to create PowerPoint presentations for each meeting presentation and lead meetings
- Develop parts planning and demand cycle visualization tools to support direct planning and assist Field Sales Support Engineers with the Plan for Every Outage.
- Incremental stocking requests, maintain and manage improvements to forecasting tool.
- Analyze list of ERS parts for product group disposition regarding slow-moving inventory at South Milwaukee factory
- Bi-annually re-evaluate all electric rope shovel parts to assign correct CPRO category type based on analysis of historical demand and other attributing data
- Import weekly data file that feeds formulas in Critical Parts workbook then analyze and review the data daily
- Update comments weekly after evaluation of parts in pipeline, then distribute to Field Service Support Team and Product Group Manager
- Host quarterly & long-term forecast meetings with factory managers and company stakeholders
- Manage and maintain worldwide shovel listing monthly updates with supplied field data
- Collaborate and contribute to various projects
- Improve inventory levels, and monitor any need for fixed requirements
Technology & Process Specialist
KNF Neille Olson
Tucson, AZ
05.2017 - 01.2019
- Process all outgoing LTL & small parcel shipments
- Scrub data for all customer masters, update with current data in both QuickBooks and Method CRM.
- Purchase, manage and stock all inventory for all office and building supplies
- Create numerous templates and calculation tools for customer service, shipping & process management
- Edit received artwork and text from owner and schedule weekly email campaign via Mail Chimp
- Resolve technical issues with electronic data interchange system for 3 highest dollar internet distributors
- Increase shipping accuracy and process flow by 50%, due to proactive research, updates to shipping software and cutting out old carriers that were not performing, then hired new carriers for cross country LTL shipments.
- Set up shipping displays to and from International Casual Market Trade Show in Chicago, Il, placed orders for customers, tore down, packed and shipped all remaining furniture after show and shipped back to Tucson.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity
Purchasing Clerk
ASARCO LLC Corporate
Tucson, AZ
08.2016 - 05.2017
- Gather required documents to set up new vendors
- Update hundreds of vendor files with vendor company name changes, contact information, updated SAP data for ease of reporting and searching
- Submit vendor creation and modification into SAP-ECC and SAP-SRM linked databases and supplier portal
- Collaborate with all requesters in field at numerous mine locations
- Work closely with all buyers to be sure vendor data is up to date and correct when making contact
- Ensure that all insurance requirements are met for services rendered in field
- Attend weekly meetings, handle various clerical duties.
- Review and process credit applications, insurance disclosures, MSHA training, Hazmat if needed, W-9 form to qualify vendors and recommended optimal suppliers
- Review Proposals and job requirements
Customer Care Specialist
Verizon Wireless, AFNI
Tucson, AZ
03.2016 - 08.2016
- Build connection and trust with customers
- Verify accuracy of customer account information and update when necessary
- Use exceptional communication to connect with customers and present solutions
- Maximize customer satisfaction by organizing phone bill repairs, replacements and deliveries
- Resolve concerns with products or services to help with retention and drive sales
- Direct customers to appropriate departments for additional support
- Request escalation for unresolved issues
- Achieve high satisfaction rating through proactive one-call resolutions of customer issues
- Schedule technician repair appointments at customer request
- Explain charges, fees, terms of sales and service agreements to over 50 customers daily
Clerk II
ASARCO LLC
Sahuarita, AZ
06.2015 - 03.2016
- Record time in Antares for jobs each union mechanic performs each day according to work schedule
- Approve and submit time for hourly employees
- Maintaining all employee records & files at North Mill Maintenance Department
- Track and schedule employee training and signatures for attendance
- Create machinery lock out tags for each employee, including taking photos for I.D.s
- Report all Managers’ weekly safety meeting minutes
- Manage inventory, order and stock all office and personnel supplies
- Make copies, file, fax, email, interoffice document mail, assist with meeting set up
- Create tracking sheets for employees mandated training and licensing
- Communicate daily with all managers for each maintenance team, purchasing, human resources and payroll
- Schedule and updated personal protective equipment testing per MSHA regulations
- Attend MSHA training and earn certificate
- Receive and route business correspondence to correct departments and staff members
- Create reports, develop improvements and enhancements to automate records and file systems
- Support union employees by posting important notices, schedules changes and correspondence on lunchroom bulletin boards behind locked glass display
- Keep all office documents, personnel records and supplies under lock and key
- Produce high-quality documents, spreadsheets and presentations for internal and customer-facing needs
- Provide quality clerical support through data entry, document management, email correspondence and overseeing operation of office equipment
Distribution Manager
ROBERT BOSCH TOOL CORPORATION
Watseka, IL
02.2011 - 05.2014
- Organized planning and ordering of finished goods from worldwide suppliers
- Analyze order fulfillment for over 100 customers including national accounts like Home Depot, Grainger, Lowes, Amazon, and True Value
- Responsible for all reporting and forecasting
- Provided assistance and training to customer service representatives for reviewing material availability
- Provided service level KPIs for weekly Supply Chain Meetings
- Scheduled and hosted weekly logistics and supply chain meetings via WebEx and Net Meeting
- Expedited orders to increase on-time deliveries
- Established liaison between shipping and receiving departments to resolve issues
- Discontinued all products at end of life cycle
- Process engineering changes to materials that need updating through EIS/GIS system.
- Controlled inventory transactions to reconcile ordering processes with demand forecasts
Product Process Administrator
ROBERT BOSCH TOOL CORPORATION
Watseka, IL
01.2010 - 01.2011
- Researched and prepared reports, documentation and correspondence
- Utilized change request system and partnered with marketing channel, product quality control and engineering teams to generate new product development notices, discontinuation notices, and document engineering and drawing changes
- Improved productivity significantly by training numerous individuals in discontinuation process for Measuring Tools division
- Strengthened sales and marketing teams' ability to monitor customer activity by training individuals in both global interchange request and business warehouse reporting systems
- Served as point-of-contact for measuring tools division, including ad hoc reporting data requests and training in SAP, BW and GIS
- Processed over 500 engineering changes to new and existing products within one-year period.
Sales & Marketing Business Integrator
ROBERT BOSCH TOOL CORPORATION
Watseka, IL
01.2009 - 01.2010
- Executed daily operations of dropping orders to shipping floor from delivery due list in SAP
- Developed hundreds of new and improved reports for customer service, logistics, manufacturing, sales and marketing departments
- Leveraged knowledge of operational workflow to design, then produced sales workbooks for 15 sales team members
- Created PowerPoint presentations and dashboards for sales team meetings to highlight sales history, key performance indicators and business plan status
- Achieved significant productivity improvements by training sales team members in BW.
EDI Coordinator
CST/Berger/Stanley Tools
Watseka, IL
01.2002 - 01.2009
- Trained employees in EDI order processing, LTL shipments, managed all documentation, tracking and file management
- Performed employee performance reviews, held weekly staff meetings to discuss process improvements, and met with staff to resolve interpersonal conflicts
- Lead implementation of new B2B E-Commerce Trading Partner protocol by evaluating individual processes by customizing specific EDI document flow and coding requirements
- Handled all Business reporting needs using various reporting tools
- Executed daily operations for all orders, credit/debit memos, payment remittances, and acknowledgments of all doc types including advanced ship notices and invoices
- Ensured data integrity by identifying and correcting system/program errors
- Reviewed daily production schedules, and shipping specifications to determine shipping dates and destinations
- Determined appropriate shipment method by applying knowledge of shipping procedures, routes and rates
- Transitioned all EDI customer templates/translations and documentation to Robert Bosch Tool Corp upon acquiring CST/Berger division of Stanley.
Education
Associate of Applied Science - Computer Information Systems
Kaplan University
Davenport, IA 10.2004 - 10.2006
Skills
Written and verbal communication
Data analysis
Supply and demand requirements
Process improvements
Package labeling
Shipment planning
Vendor relationship management
Document drafting
Data Entry
Flexible and Adaptable
Continuous Improvement
Accomplishments
- Used Microsoft Excel to continue development of the Cat ERS critical parts forecasting tool workbook with additionally functional spreadsheets.
- Collaborated with Caterpillar PSLD & RI in the continuation of the S&OP Forecast Projects for our Internal Factory at South Milwaukee
- Awarded 2 Service Quality Journey Awards for Project Firefly for Bosch Measuring Tools by completing the discontinuance and transfer of all measuring tool parts before the factory was closed.
Timeline
Inventory Analyst II Electric Rope
Shovel, Caterpillar Surface Mining & Technology, Meridian Technologies
04.2019 - Current
Technology & Process Specialist
KNF Neille Olson
05.2017 - 01.2019
Purchasing Clerk
ASARCO LLC Corporate
08.2016 - 05.2017
Customer Care Specialist
Verizon Wireless, AFNI
03.2016 - 08.2016
Clerk II
ASARCO LLC
06.2015 - 03.2016
Distribution Manager
ROBERT BOSCH TOOL CORPORATION
02.2011 - 05.2014
Product Process Administrator
ROBERT BOSCH TOOL CORPORATION
01.2010 - 01.2011
Sales & Marketing Business Integrator
ROBERT BOSCH TOOL CORPORATION
01.2009 - 01.2010
Associate of Applied Science - Computer Information Systems
Kaplan University
10.2004 - 10.2006
EDI Coordinator
CST/Berger/Stanley Tools
01.2002 - 01.2009