Adriana Nieto
Summary
Proven Account Representative with a track record of enhancing customer satisfaction at Verizon Business, adept in account management and problem-solving. Leveraged analytical skills and professionalism to navigate complex processes, achieving notable improvements in client relations. Excels in teamwork and strategic planning, consistently delivering results beyond expectations.
Smart candidate keeps meticulous details on status of customers and collection efforts. Friendly and engaging with great attention to detail.
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.
Overview
36
36
years of professional experience
1
1
Certification
Work History
Account Representative
Verizon Business
07.1995 - Current
- Increased customer satisfaction ratings through proactive and actionable resolutions to questions, concerns, or challenges.
- Contacted customers to assess satisfaction and current needs.
- Assisted clients in navigating complex financial and legal processes to reduce risks.
- Kept detailed records of customer interactions for optimal traceability.
Executive Receptionist
Philip Morris Usa, Altria
01.1993 - 07.1995
- Directed incoming calls to internal personnel and departments, routing to best-qualified department.
- Sorted, received, and distributed mail correspondence between departments and personnel.
- Scheduled office meetings and client appointments for staff teams.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
Office and Administrative Support Worker
Department Of Labor And Employment
01.1991 - 01.1993
- Demonstrated strong multitasking abilities through simultaneous management of multiple projects/tasks with competing deadlines and priorities.
- Assisted in budget preparation and monitoring, ensuring cost-effective allocation of resources.
- Prepared and reviewed supporting forms and documents, tracked status and prepared one-time and recurring reports.
- Served as a reliable point of contact for clients, delivering exceptional customer service through prompt responses to inquiries or concerns.
Fireman
United States Navy, USN
08.1988 - 12.1990
- Developed valuable skills in seamanship, navigation, firefighting, damage control, security measures, and first aid through rigorous training programs aboard the vessel.
- Assisted in docking procedures, effectively handling mooring lines and securing the vessel to the pier.
- Provided first aid treatment to injured personnel when necessary, stabilizing patients until medical professionals arrived on scene.
- Contributed to successful missions by performing essential tasks such as standing watch, steering, and operating deck machinery.
Education
Bachelor of Arts - Communications
Fordham University, New York NY
New York, NY12-1998
Skills
- Account management
- Goal oriented
- Data tracking
- Account servicing
- Teamwork
- Problem-solving
- Attention to detail
- Problem-solving abilities
- Multitasking
- Reliability
- Organizational skills
- Active listening
- Effective communication
- Strategic planning
- Order processing
- Analytical skills
- Professionalism
Certification
CPR Certified
Languages
Spanish
Native or Bilingual
Timeline
Account Representative
Verizon Business
07.1995 - Current
Executive Receptionist
Philip Morris Usa, Altria
01.1993 - 07.1995
Office and Administrative Support Worker
Department Of Labor And Employment
01.1991 - 01.1993
Fireman
United States Navy, USN
08.1988 - 12.1990
Bachelor of Arts - Communications
Fordham University, New York NY