Summary
Overview
Work History
Education
Skills
Timeline
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Cherrelle Watkins

Warrenton,NC

Summary

Dynamic customer service professional with extensive experience at Walmart, excelling in cash handling and problem-solving. Proven track record of enhancing customer loyalty through empathetic communication and effective conflict resolution. Skilled in managing high-pressure situations while maintaining accuracy in cash operations, contributing to a positive shopping experience.

Overview

12
12
years of professional experience

Work History

Front End Team Lead

Walmart
06.2019 - 05.2024
  • Monitored cash drawers in Number checkout stations to verify adequate cash supply.
  • Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
  • Provided exceptional services and pleasant shopping experiences to retail customers.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Performed cash, card, and check transactions to complete customer purchases.

Customer Service Representative

Humana Pharmacy
08.2015 - 10.2018
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.

Assistant Manager

Speedway
11.2012 - 04.2015
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Managed inventory levels to minimize stockouts while reducing overhead costs.

Education

High School Diploma -

Warren County High School
Warrenton, NC
06.2006

Skills

  • Customer service
  • Problem-solving skills
  • Time management
  • Cash counting
  • Cash handling
  • Cash register operation
  • Cash handling accuracy

Timeline

Front End Team Lead

Walmart
06.2019 - 05.2024

Customer Service Representative

Humana Pharmacy
08.2015 - 10.2018

Assistant Manager

Speedway
11.2012 - 04.2015

High School Diploma -

Warren County High School

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Cherrelle Watkins