Tharushi Poornima
Chilaw,South Western
Summary
At Sanasa Bank, I enhanced customer satisfaction through exceptional service, addressing inquiries gently and managing high-volume transactions with utmost accuracy. I successfully conducted audits and facilitated communication with non-English speaking clients, showcasing my time management skills and positive team collaboration.
Overview
1
1
year of professional experience
Work History
Bank Associate
Sanasa Bank
06.2021 - 01.2022
- Improved customer satisfaction by providing exceptional service and addressing inquiries in a timely manner.
- Managed high-volume daily transactions, ensuring accuracy and security at all times.
- Conducted routine audits of teller drawers for better cash control measures, minimizing discrepancies within the branch operations.
- Bridged language barriers between staff members and non-English speaking clients for improved communication and service delivery.
Education
Bachelor of Science - Agriculture
Agriculture Faculty Rajarata University
Puliyankulama, Anuradhapura, Sri Lanka01-2026
Diploma in Psycology -
SITC Campus
Colombo, Sri Lanka01-2024
Diploma in English -
Rajarata University of Sri Lanka
Anuradhapura, Sri Lanka01-2024
Diploma in Tamil -
Courage Tamil Academy
Kurunegala, Sri Lanka01-2021
NVQ Level 4 - Information Technology Technician
Vocational Training Authority - VTA
Bingiriya, Chilaw, Sri Lanka01-2021
Advanced Level - Agri Science
Carmel Girl's Central College
Chilaw, Sri Lanka01-2020
Diploma in English -
IDM
Chilaw, Sri Lanka01-2016
Ordinary Level -
Carmel Girl's Central College
Chilaw, Sri Lanka01-2015
Skills
- Fast learner
- Positive attitude
- Time management
- Attention to detail
- Team collaboration
- Punctual and reliable
Languages
English
Professional Working
Tamil
Limited Working
Timeline
Bank Associate
Sanasa Bank
06.2021 - 01.2022
Bachelor of Science - Agriculture
Agriculture Faculty Rajarata University
Diploma in Psycology -
SITC Campus
Diploma in English -
Rajarata University of Sri Lanka
Diploma in Tamil -
Courage Tamil Academy
NVQ Level 4 - Information Technology Technician
Vocational Training Authority - VTA
Advanced Level - Agri Science
Carmel Girl's Central College
Diploma in English -
IDM
Ordinary Level -
Carmel Girl's Central College
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