Summary
Overview
Work History
Education
Skills
Timeline
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Raheem Ramsey

Grovetown,GA

Summary

Highly motivated individual with a passion for excellent customer service. Possesses a strong work ethic and a team-player attitude. Well-versed in the hospitality and retail industries, with a focus on customer relations, problem-solving and multitasking. Committed to providing outstanding customer service and maintaining a clean, organized environment.

Overview

6
6
years of professional experience

Work History

Crew Member

Chipotle
08.2023 - Current
  • Utilized problem solving techniques to quickly resolve escalated issues from customers
  • Coached and provided feedback to staff to improve performance and achieve company objectives
  • Lead team of customer service representatives to ensure quality standards are met
  • Maintained frequent interaction with senior management to measure goal achievement and determine areas of improvement

Customer Service Manager

T&K Kuthan Enterprises
08.2022 - 08.2024
  • Company Overview: Company Overview: McDonald's
  • Company Overview: McDonald's
  • Maintained up-to-date knowledge of company products, services, pricing structures, promotions.
  • Assigned work and monitored performance of project personnel.
  • Interviewed prospective employees and provided input to HR on hiring decisions.
  • Organized shift assignments to meet expected coverage demands by factoring in typical loads and upcoming changes.
  • Collaborated with senior management team members in designing strategies that would improve overall quality of services offered by the organization.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Evaluated overall effectiveness of existing customer service policies and procedures and recommended changes as necessary.
  • Upheld quality control policies and procedures to increase customer satisfaction.
  • Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
  • Conducted research and reviewed findings to solve customer issues.
  • Responded to phone and online customer service requests within designated turnaround time to improve customer satisfaction ratings.
  • Maintained accurate records of customers' interactions with the company in order to provide better future services.
  • Organized client contracts, records, and reports to strengthen traceability.
  • Maintained knowledge of company products and services to promptly resolve complaints and concerns.
  • Established positive rapport with customers, managers and customer service team members to maintain positive and successful work environment.
  • Analyzed call center data to identify trends in customer issues and recommend solutions accordingly.
  • Demonstrated excellent communication skills in resolving product and consumer complaints.
  • Created reports on customer feedback, complaints, and suggestions for management review.

Warehouse Associate

Amazon
Appling, GA
12.2023 - 02.2024
  • Company Overview: Company Overview: Fulfillment Center Associate Center
  • Prepared customer orders in a fast-paced environment, ranging from small single orders to complex multiple items orders
  • Worked with team members to ensure work was accomplished promptly, and followed posted Amazon safety and Warehouse Safety/OSHA rules and guidelines
  • Trained in multiple roles outside of the main department, trained in (Cross-trained department here)
  • Inspected products for defects and damages and reported discarded items to supervisors
  • Documented all damages, shortages, overages or other irregularities in shipment records
  • Moved products and equipment to appropriate locations to maintain workspace cleanliness
  • Company Overview: Fulfillment Center Associate Center

Crew Member

Jen & Jerry Inc
Grovetown, GA
06.2019 - 08.2022
  • Attained an understanding of multitasking in different areas in a fast-paced environment
  • Well-rounded hospitality and excellent customer satisfaction
  • Following correct procedures daily and keeping clean and sanitary areas
  • Maintaining a large amount of sales during peak hours of the business
  • Responded quickly to customer inquiries and complaints in a professional manner
  • Coordinated with other crew members to complete assigned tasks quickly and effectively
  • Handled customer complaints professionally and courteously
  • Demonstrated excellent communication skills when dealing with customer inquiries and complaints
  • Responsibility to make sure employees are following correct procedures
  • Created a safe and fun workplace and environment
  • Held responsibility of crew tasks among all shifts
  • Managed inbound calls from customers; addressed inquiries, complaints, and other requests for assistance
  • Assisted customers with resolving service-related issues

Education

Computer Science -

Colorado Technical University
01.2024

Business Administration -

Augusta Technical College
10.2021

High School Diploma -

Grovetown High School
05.2020

Skills

  • Interactive Communication Skills
  • Workplace Efficiency
  • Able to work in fast-paced environments
  • Proficient in coordinating a team to meet workplace demands
  • Solving Customers Problems
  • Teamwork Cooperation
  • Customer service
  • Teamwork and collaboration
  • Time management
  • Clear communication
  • Customer engagement
  • Flexible schedule
  • Self-discipline
  • Integrity and honesty
  • Task prioritization
  • Leadership qualities

Timeline

Warehouse Associate

Amazon
12.2023 - 02.2024

Crew Member

Chipotle
08.2023 - Current

Customer Service Manager

T&K Kuthan Enterprises
08.2022 - 08.2024

Crew Member

Jen & Jerry Inc
06.2019 - 08.2022

Computer Science -

Colorado Technical University

Business Administration -

Augusta Technical College

High School Diploma -

Grovetown High School

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Raheem Ramsey