Summary
Overview
Work History
Education
Skills
Timeline
Generic

Carmen Smith

Cana

Summary

I am a Current Electrical Student with experience in residential, commercial, and industrial wiring. I have three certificates completed, and I will have my photovoltaics certificate and diploma completed in May. I have two courses left to finish my degree, and that will be completed next year. I am planning to become a licensed electrician in the next few years. I want to grow and develop my skills. I hope to work for a company that values hard work, personal and professional development, and a welcoming environment for employees.

Overview

6
6
years of professional experience

Work History

Customer Service Associate

Cana Mount Airy Florist
10.2023 - Current
  • Deliver personalized customer service at a floral shop, handle transactions, and coordinate with florists to ensure timely order fulfillment
  • Worked closely with the team to create custom floral arrangements, resolve customer inquiries, and maintain a positive shopping environment
  • Implement creative solutions for seasonal displays, special occasions, and customer requests while maintaining store organization
  • Foster positive customer relationships through personalized consultations, ensuring satisfaction with custom floral arrangements and special occasion orders
  • Partnered with florist team to optimize order fulfillment processes and enhance product presentation while maintaining store organization standards
  • Deliver all orders in a timely fashion

Broker/Dispatcher

Bottomley Enterprises
08.2022 - 09.2023
  • Coordinated freight logistics and carrier relations, optimizing route planning and delivery schedules while maintaining strong client relationships
  • Built and maintained strong partnerships with carriers and clients, negotiating rates and ensuring compliance with transportation regulations
  • Developed strategic carrier partnerships and optimized load planning, resulting in improved delivery times and enhanced customer satisfaction
  • Resolved complex logistics challenges through strategic carrier selection and real-time tracking, enhancing delivery reliability

Server

Ridgecrest
05.2019 - 08.2022
  • Managed high-volume guest service operations, coordinated with kitchen staff to optimize order delivery, and maintained excellent customer satisfaction ratings
  • Demonstrated meticulous attention to food safety protocols while handling multiple tables, ensuring accurate order processing and timely service delivery
  • Built strong relationships with team members across departments, facilitating smooth service flow and creating positive dining experiences
  • Mentored new team members on service standards and restaurant procedures while maintaining consistent high-quality customer care

Education

PHOTOVOLTAICS CERTIFICATE -

Surry Community College
05.2025

ELECTRICAL DIPLOMA -

Surry Community College
05.2025

COMMERICAL WIRING CERTIFICIATE -

Surry Community College
12-2024

INDUSTRIAL WIRING CERTIFICATE -

Surry Community College
12-2024

RESIDENTAL WIRING CERTIFICATE -

Surry Community College
12-2024

Skills

  • Logistics Management
  • Creative Problem Solving
  • Time Management
  • Customer Relationship
  • Residential Wiring
  • Industrial Wiring
  • Commercial Wiring
  • Communication
  • Customer Service
  • Active listening
  • Strong work ethic
  • Problem resolution

Timeline

Customer Service Associate

Cana Mount Airy Florist
10.2023 - Current

Broker/Dispatcher

Bottomley Enterprises
08.2022 - 09.2023

Server

Ridgecrest
05.2019 - 08.2022

ELECTRICAL DIPLOMA -

Surry Community College

PHOTOVOLTAICS CERTIFICATE -

Surry Community College

COMMERICAL WIRING CERTIFICIATE -

Surry Community College

INDUSTRIAL WIRING CERTIFICATE -

Surry Community College

RESIDENTAL WIRING CERTIFICATE -

Surry Community College

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Carmen Smith