Joshua Henry
Summary
Young and willing to learn anything in sight of an opportunity for a career. Enthusiastic and motivated in the constant betterment of myself and others around me. Natural born leader and team player who works well under pressure to achieve my goals. Hard and disciplined worker who creates positive relationships wherever I go.
Overview
5
5
years of professional experience
Work History
Willis ISD Maintenance
Willis Independent School District
04.2024 - Current
- Managed time efficiently in order to complete all tasks within deadlines.
- Performed yard maintenance attending to facility grounds.
- Reduced equipment downtime by performing timely maintenance and repairs.
- Completed regular aeration, growth maintenance, and chemical treatments.
Customer Service Associate
Lowes Home Improvement
02.2023 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Provided training and support to new associates to help provide high-quality customer service.
To Go Specialist
Saltgrass Steakhouse
04.2022 - 09.2022
- Served food and beverages for online orders promptly with focused attention to customer needs.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
Team Member
Wendy's
08.2021 - 04.2022
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Worked different stations to provide optimal coverage and meet production goals.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
Host
The Toasted Yolk
11.2019 - 03.2020
- Answered customer questions about hours, seating, and menu information.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Monitored seating area and checked restrooms regularly to keep spotless.
Education
High School Diploma -
Caney Creek High School
Conroe, TX05.2023
Skills
- Project Management
- Calm and Professional Under Pressure
- Guest Satisfaction
- Hospitality and Accommodation
- Customer Service
- Leadership
- Communication
Accomplishments
1st Team All-District (Football)
3x Academic All-District (Football)
2nd Team All-Montgomery County (Football)
2x Regional Competitor (Powerlifting)
State Competitor (Powerlifting)
Timeline
Willis ISD Maintenance
Willis Independent School District
04.2024 - Current
Customer Service Associate
Lowes Home Improvement
02.2023 - Current
To Go Specialist
Saltgrass Steakhouse
04.2022 - 09.2022
Team Member
Wendy's
08.2021 - 04.2022
Host
The Toasted Yolk
11.2019 - 03.2020
High School Diploma -
Caney Creek High School
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