Dedicated professional with excellent experience in industry. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills.
Overview
8
8
years of professional experience
Work History
Receptionist Clerk
Centennial Academy Charter School
Atlanta, GA
03.2019 - 01.2022
Greeted all visitors courteously, determined their needs, ascertain location of meetings, and directed visitors to proper person.
Answered large volume of incoming calls daily to resolve customer issues take messages and schedule appointments.
Admit all late scholars and maintain record of their tardiness.
Oversees early dismissal process.
Kept reception area clean and neat to give visitors positive first impression.
Maintain records of excused absences and correspondence related to attendance.
Provided clerical support to company employees by copying, faxing and filing documents.
Reviewed all leases to guarantee that tenants received proper level of service
Monitored and documented all income, including delinquencies
Managed overall tenant relations, including promoting tenant satisfaction and streamlining
Services delivery
Collected and kept careful records of rental payments
Compiled and conveyed all operational and financial data to regional manager
Worked with owners to identify, develop and achieve community goals and objectives
Accomplish all tasks as appropriately assigned or requested.
Shift Leader
Cash America Pawn
Stone Mountain, Georgia
08.2015 - 05.2016
Direct other employees through their daily routines and interact with customer
Ensure all cash handling procedures are upheld
Accountable for store funds while running shift
Provided leadership to team members by communicating tasks from store manager
Maintain clear and persuasive verbal and written communication
Follow key/alarm/combination control processes in assigned area of responsibility
Develop working knowledge of all operating standards, practices, and procedures
Plan specific goals with store manager and associates, monitor progress and follow up on successes and opportunities
Inform all associates of all relevant information and asking follow-up questions as needed
Build customers confidence by making their experience comfortable, simple and solving their problem if any.
Product Specialist
American Support
Holly Hill, Florida
05.2013 - 08.2014
Responded to all telephone calls in quick and courteous manner
Input sales information into information system for reporting purposes
Interfaced with customers on calls and answered questions regarding website, products, pricing, start dates and technical information
Effectively resolved problems related to customer’s requests
Consistently met established productivity and quality standards.
Education
Bachelor of Arts - Mass Communication
Bethune - Cookman University
Daytona Beach, FL
05.2015
High School Diploma -
Kingstree Senior High School
05.2011
Skills
Excellent customer service and great interpersonal skills
Exceptional problem solving skills
Extremely detailed oriented with high energy to produce results
Quick learner and can easily grasp onto any concept
Ability to make decisions and proven self-starter
Highly effective leader and team member
Additional Information
Activities and Honors
, Bethune-Cookman University Dean's List and Honor Roll.
United Negro College Fund Scholar.
Improved communication and interpersonal skills by interacting with speakers and student leaders.
Selected for maintaining academic excellence and service to the university.
Performed over 80 hours of community service for the Betterment of the Daytona Beach community.
Coordinated a professional development workshop to teach women how to dress professionally.