Wendy M. Lamb
Jasper,AR
Summary
Professional Call Center Customer Service Representative committed to providing courteous, prompt, detailed and accurate support. Experience managing outbound and inbound calls and handling emergency issues with patience and tact. Personal Care Assistant skilled in supervising and assisting clients with meal preparation and daily activities to promote independence. Caring and compassionate with proven history of positive client feedback. Legal professional with strong skills in writing, organizing and project managing cases related to domestic relations law. Expertly conducts research, collects witness statements and organizes files. Experienced working with diverse populations to optimize representation. Organized and efficient Data Entry Clerk with experience in data organization, proofreading and word processing. Multi-talented in smoothly handling office administration support tasks. Team player works to support group efforts to meet critical deadlines.
Overview
8
8
years of professional experience
Work History
Customer Service Representative I & II/Contact Tracer/Patient Care Advocate
General Dynamics Information Technology
Remote, AR
11.2020 - Current
- Gather and verify information needed for contact tracing purposes
- Provide accurate information to clients regarding quarantine/isolation instructions and assistance needed
- Provide positive, compassionate experience for clients
- Send emails to appropriate parties, resolving tickets from hotline calls and requests.
- Data Entry
- Use of Microsoft Systems: Teams, Excel, Word, Outlook
- Use of systems including REDCap, Maven, Service Now, Situational Awareness Response Assistant (SARA)
- Provided primary customer support to internal and external customers.
- Answered constant flow of customer calls with minimal wait times.
- Responded proactively and positively to rapid change.
Data Entry Clerk
Independent Contractor - Self Employed
Jasper, United States
01.2019 - 11.2020
- Provided service to Data Driven Partners
- Entered numerical data into databases with speed and accuracy using 10-key pad.
- Compiled data and reviewed information for accuracy prior to input.
- Compiled information and input into Excell database.
- Sent completed entries for evaluation and final approval.
Personal Care Assistant
NWA Area Agency On Aging
Jasper, Arkansas
10.2018 - 05.2020
- Applied mobility assistance knowledge to safely ambulate patients in different spaces involving varying elevations and obstacles.
- Helped clients manage money, pay bills and shop for groceries or personal items.
- Monitored client vital signs, administered medications and tracked behaviors to keep healthcare supervisor well-informed.
- Scheduled and accompanied clients to medical appointments.
- Documented residents' mental status, sleep and eating patterns in medical record books.
- Remained alert to problems or health issues of clients and competently responded.
- Assisted with daily living activities, running errands and household chores.
- Monitored and assisted residents through individual service plans.
- Planned, prepared and served meals and snacks according to prescribed diets.
- Transported patients via wheelchair to and from rehabilitation and daily activities.
- Conferred with supervisor to discuss patient condition and medical care.
- CPR Certified
Direct Support Professional
Newton County Special Services
Jasper, AR
01.2019 - 04.2020
- Assist special needs individuals with daily living needs, including; bathing, grooming, teaching life skills, shopping, medication distribution, socialization, doctor appointments, etc.
- Monitored progress and documented patient health status changes to keep care team updated.
- Administered medication as directed by physician.
- Developed rapport to create safe and trusting environment for care.
- Updated patient files with current vitals, behaviors and other data relevant to treatment planning.
Legal Assistant/Administrative Office Manager
Warren Law Firm
Pine Bluff, AR
06.2005 - 08.2007
- Excel in the domestic relations field, but also have experience in personal injury matters, civil and criminal areas
- Highly skilled at performing general office duties, general office management, preparing pleadings and Orders of the Court, correspondence with clients, attorneys, judicial figures and other public servants, scheduling hearings, trials and appointments, affidavits and verifications, supervision/training of other employees, bank deposits, minimal bookkeeping, document/ fact checking, case research, public relations, promotion of business, damage control and a host of other duties
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff
- Managed three employees with continuous coaching and mentoring.
- Managed supervisor itinerary and appointments and streamlined scheduling procedures.
- Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
- Worked flexible hours; night, weekend, and holiday shifts.
Education
Some College (No Degree) -
University of Arkansas At Pine Bluff
Pine Bluff, ARHigh School Diploma -
Watson Chapel High School
Pine Bluff, AR1991
Skills
- Self-Starter
- Highly skilled in most Microsoft applications including Word, Excel, Outlook Express, Teams and Power Point, as well as Corel Word Perfect, Libre Office and Windows Operating Environments
- Alphanumeric Entry
- Service-Oriented
- Written and Verbal Communication
- Ability to quickly learn and apply new technologies
- Sensitivity in situations of social and cultural diversity
- Ability to network individuals to form more effective group settings
- Impeccable work ethic
- Data Compilation and Verification
- Time Management
- Multitasking and Prioritization
- Attention to Detail
- Audio Transcription
- Document Transcription, Preparation, Proofreading and Editing
- Conflict Resolution
- Legal Research
- Complex Problem Solving
- Critical Thinking
- Legal Terminology, Research and Correspondence
- Employee Training
- Legal and Court Processes
- Data Confidentiality
- Customer Service
- Commissioned Notary Public
Accomplishments
- Completed Watson Chapel High School in 1991 and completed college core requirements at University of Arkansas at Pine Bluff in 1999
- Duties as a former volunteer for various human rights organizations include correspondence with government officials and media, public relations, web/graphic design, petition drives, distribution of flyers, selling merchandise, finances, writing articles on issues, benefit/event planning, public speaking, volunteer recruitment and supervision of volunteers
- Nominated to serve as Chairperson for the Jefferson County Green Party of Arkansas
- Duties have included campaigning for candidates running for office, petitioning, organizing, public speaking, recruitment of volunteers and extensive telephone interviewing
- Previous job experiences not listed in my resume include; teaching pre-school, retail, other data entry
- Closely worked with the American Civil Liberties Union of Arkansas on a landmark black armband case
- CPR and First Aid Certified
- Personal Care Aid Certificate
- Notary Public in good standing, Newton County, Arkansas
Timeline
Customer Service Representative I & II/Contact Tracer/Patient Care Advocate
General Dynamics Information Technology
11.2020 - Current
Data Entry Clerk
Independent Contractor - Self Employed
01.2019 - 11.2020
Direct Support Professional
Newton County Special Services
01.2019 - 04.2020
Personal Care Assistant
NWA Area Agency On Aging
10.2018 - 05.2020
Legal Assistant/Administrative Office Manager
Warren Law Firm
06.2005 - 08.2007
Some College (No Degree) -
University of Arkansas At Pine Bluff
High School Diploma -
Watson Chapel High School
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