Summary
Overview
Work History
Education
Skills
Websites
Domain Knowledge
Timeline
Generic
Madhu Varkol

Madhu Varkol

Texas

Summary

Certified Technical Scrum Master with over 12years of experience in leading Agile teams and facilitating Scrum ceremonies in technical environments, currently serving as a Scrum Master at Wipro Technologies. Strong technical background with expertise in .Net, AngularJS, AWS, Docker, Microservices and domain like special pricing, Order management system, Cloud Engineering, Finance, Healthcare, eCommerce, Mobile Apps - enabling effective communication and collaboration with development teams. Extensive experience in software implementation as a Product Owner, Scrum Master, Business Analyst, and Quality Assurance Analyst. Manage data visualization and reporting projects, ensuring timely delivery and alignment with business objectives using Tableau and Power BI Comprehensive knowledge and experience working with industry latest cutting edge SDLC methodologies including AGILE methodologies (SAFE Agile aka Scaled Agile framework, scrum RUP, RAD& Extreme programming aka pair programming) as well as traditional methodologies like WATERFALL and SPIRAL, Experience in designing configuring, managing, administering and securing AWS VPC network and all AWS resources and maintaining cloud applications. Experience in Software Development Life cycle (SDLC) including Agile and waterfall. Proven ability to bridge the gap between technical and non-technical stakeholders, ensuring clear understanding and alignment of project goals. Excellent conceptual an working knowledge of SDLC such as Agile (Scrum) and waterfall methodologies. Experienced in implementing Agile methodologies to enhance team productivity, improve software quality, and accelerate delivery timelines. Skilled in identifying and removing impediments, resolving conflicts, and fostering a culture of continuous improvement within technical teams. Acted as an Agile Scrum Product owner for multiple Scrum and kanban teams with SAFE Agile Framework. Adept at coaching and mentoring teams in Agile practices, ensuring adherence to Scrum principles and values. Strong analytical thinking, problem-solving abilities, and innovative solutions to business problems. Draft and maintain ETL jobs to sync data between AWS and Salesforce utilizing informatica. Effective communication with key clients to develop and deliver new business solutions. Ability to work with cross-functional teams to improve business processes and provide value. Strong organizational and time-management skills, able to manage multiple priorities in a fast-paced environment. Strong problem-solving and analytical skills, with a focus on promoting transparency, accountability, and collaboration within the team. Committed to staying updated with industry trends, best practices, and emerging technologies to drive innovation and efficiency. Solid verbal and written communication skills, able to interact effectively with users and project team members. Knowledge in AI/ML and Generative AI Professional Level L3.

Overview

12
12
years of professional experience

Work History

Scrum Master | Product Owner

HP
01.2021 - Current
  • Leading scrum practices, facilitating scrum events, removing impediments and ensuring effective team performance
  • Selecting appropriate AWS Architecture to design and deploy an application based on given requirements and reviewing and analysis of network ACLs and security groups time to time
  • Understanding the business requirements and functional specifications of the client module
  • Identify the process gaps and provide alternatives to the project team
  • Working closely with the HPI stake holders and Product Owners on the estimations and functional requirements
  • Represented speaker, presenter and keynote delivery at industry and partner events on success with AI/ML
  • Also led roundtable discussions on AI program success to strengthen thought leadership and exceed organizational goals
  • Delivered customer POCs to create AI/ML catalog with 50+use cases included recommendation engine, Customer 360, next best action, object recognition and marketing micro
  • Selected python development and code reviews
  • Customization of various applications / reports and implementation of selected business model
  • Make additional setups to implement new business processes, develop integration test scripts to repair business flow
  • Scrum master for local and virtual teams utilizing JIRA
  • Facilitating all ceremonies and drafting artifacts Draft and maintain ETL jobs to sync data between Salesforce, AWS S3, and other business systems
  • Proficient in creating interactive and visually appealing dashboards and reports using Tableau and ability to transform complex data sets into actionable insights through effective data visualization techniques
  • Experience in connecting Power BI to a wide range of data sources, including SQL databases, Excel files, and cloud services like Azure and SharePoint and skilled in data transformation and modelling to prepare data for analysis
  • Functional analysis of specifications, tracking tickets arise from customers and resolving problems
  • Identify customer’s business flow and gap analysis, provide recommendations in key strategic areas involving competitor performance
  • Design, tracking and coordinating project activities to meet project deliverables
  • Helping employees and stakeholders understand and implement Scrum practices
  • Leading and guiding the organization in successful Scrum adoption, by stregining processes and ensuring that every member on the team follows the Scrum framework
  • Working with other Scrum Masters to increase the effectiveness of the application of Scrum in the organization
  • Removing project impediments that stand in the way of team productivity and performance
  • Helping the development team to create high-value products
  • Ensuring the development team is working effectively, by conducting regular reviews
  • Helping the team to understand and follow the goals, scope of work and product domain
  • Coaching the Development Team in organizational environments in which Scrum is not yet fully adopted and understood
  • Helping the team understand the need for clear and concise product backlog items
  • Imparting the understanding of product planning in an empirical environment
  • Ensuring that the Product Owner has clarity on arranging the product backlog to yield maximized value
  • Understanding and practicing agility and Facilitating Scrum events as requested or needed
  • Project roles: Completion of PriceHub - All the Interlocks – on various releases and done MTP successfully
  • Collaborated on PriceHub - IQ services integration bugs to close on priority with the team as part of all the Warranty releases
  • Collaborated on overall PriceHub bugs to closure on priority with the team
  • Host daily stand-up meetings
  • Remove roadblocks for the development team
  • Brainstorming and interviews session with Business team for the Business functionality of Quoting Enhancements Integrating with the PriceHub
  • Involved in estimations for PH- All Integrations stream and Story point allocation for all the respective user stories
  • Conducted Daily Scrum calls, Review and Retrospective & Sprint planning during every PI Scrums
  • Conducted Regular Sprint Grooming and refinement sessions with development team to deliver the PH –IQ integration successfully
  • Participating regular SOS Meetings and presenting the project status regularly
  • Presenting DEMOs to the Business team and Client on every Sprint Review Ceremony
  • Conducted Post MTP War-Rooms and Coordinating with PriceHub-IQ services team to close on priority post MTP bugs
  • Also interacting with Other Interlocks like cMPS, MPC, PA and IQ team to integrate with PriceHub successfully
  • Delivered TOP urgent IQ issues - Business impacted priority requirements in a short duration of time as a part of Hotfix’s MTP done successful
  • Conducted regular daily scrum with L4 team on escalated Production issues closure on time
  • Interacted with Business team Face to face during Business workshops and involved in POLY brainstorming sessions
  • Optimizing team size to keep the costs expectations

Scrum Master| Product Owner

Thrive digital Health LLP
03.2020 - 01.2021
  • Conducted Daily Scrum calls, Review and Retrospective & Sprint planning during every PI Scrums
  • Conducted Regular Sprint Grooming and refinement sessions with development team to deliver the sprints successfully
  • Worked on Healthcare system implementation including enterprise Electronic medical records EMR and Electronic health records EHR software
  • As Scrum master communicated dependencies and potential risk to the completion of the sprints including resources, costs and systems
  • Built THE Drug Compare API resulting significant increase for revenues
  • Created Data mappings to transform the data according to business rules
  • Worked with UAT team for coordination and closing the gap
  • Defined REST API standards for development teams to maintain consistency across different teams
  • Successfully handled the testing of healthcare products like Epic systems and EHR Electronic health record
  • Involved in the full HIPPA compliance lifecycle from GAP analysis, mapping, implementation, and testing for processing of Medicaid Claims
  • After Excecutive Confirmation did Gap analysis to assess needs that could not be met by core EHR
  • Experience providing training to development teams on how to track, plan and analyze using JIRA
  • Interacted Product owner &Agile development Team on documenting scrum artifacts like Product, Release &Sprint Backlog, and Burn down charts
  • Conducted JAD sessions, meetings, workshops to gather requirements from various stakeholders and SMEs
  • Served as a team member conducting extensive reviews and evaluating Emergency preparedness related to event response and recovery for Various health care programs
  • Managed testing for various functionalities using Quality Center tools
  • Participating regular SOS Meetings and presenting the project status regularly
  • Reviewed Requirements, Use Cases, Supplements, and Test Cases
  • Worked on the screenshot and prototype development for the various online screens meant for the EHR project
  • Involved in review meeting of project team to understand the functionality
  • Involved in developing UAT functional scenarios
  • Closely working with IT team, providing the root cause analysis and suggest in improving the functionality
  • Involved in providing required business and/or subject matter expertise for both project and production related activities
  • Involved in training classes of upstream and downstream systems to understand the business flow
  • Created various reports such as billing payment reports, Billing grouping payment and discount reports
  • Participated in various healthcare presales initiative for EHR
  • Performed Bill calculation Obtaining accounts receivable activity (payments, adjustments and balance forward) from PeopleSoft Accounts Receivable (PSAR)
  • Work closely with onshore team in making sure that deliverables are completed in time

Scrum Master

Deloitte
08.2019 - 02.2020
  • Worked on Mobile Application project
  • Involved in Scrum process of Agile Methodology in requirement gathering design, analysis and monitoring dev teams through sprints
  • Involved in designing business requirement collection approach based on the Agile Scrum SDLC methodology
  • Involved in gathering requirements for Mobile Application (IOS and Android app)
  • Developed work plans, schedules, estimates, resource plans, and status reports by using Agile daily stand ups to track sprints progress, review backlog
  • Ensure adherences to quality standards and review, program/project deliverables
  • Set up meetings, conducted Walkthroughs, JAD sessions with management, SMEs (subject matter experts), vendors, users and other stakeholders to resolve open and pending issues and to develop specifications
  • Propose API solutions for clients and work with dev team to get it implemented
  • Actively worked with the capital market and financial trading team to develop equities, futures, forwards, options, Derivatives online trading facility
  • Facilitated UAT test cases to help business users in UAT
  • Worked in an agile scrum environment and was highly involved in sprint planning, daily scrum meeting, sprint review and spring retrospective meetings
  • Functional documentation writing skills and experience required UML skills (UML, Use Case, User stories)
  • Conducted market research and analysis in Capital markets consisting of stock market and bond market
  • Approve all new API end points and changes to existing end points and making sure that backwards compatibility is maintained in every release
  • Produced use case, Domain dictionary, UML charts and diagrams
  • Assisting in developing object models from the functional requirements and architecture using UML methodologies and modeling tools knowledge (Rational rose) (RUP methodology)
  • Develops and maintains documentation for the IAM project
  • Worked as a servant leader for the teams working with AWS tools such as EC2 to create instances, S3 buckets&RDS for data storage VPN subnets and ROUTE 53 for networking
  • IAM for user access in AWS
  • Performed UAT (User Acceptance Testing) on various system test cases to improve quality of the new system releases and upgrades
  • Designing wireframes and writing user stories

Scrum Master | Business Analyst

SEDC
12.2018 - 07.2019
  • Defined and documented clear and complete detailed business requirements and functional specifications using the SDLC methodology from the Business team
  • Organized meeting with business users to prepare and update Business Process Requirements and System Requirements
  • Part of a transition team that had project moving from on-prem WebSphere to AWS cloud
  • Functional documentation writing skills and experience required UML skills (UML, Use Case, User stories)
  • Facilitated User Acceptance Testing (UAT)
  • Provided training to users and involved in conducting UAT sessions to gain user confidence and approval
  • Functional support and End to End Functional testing
  • User Acceptance Testing (UAT), global implementation support, Upgrades, Business Analysis and Strategies
  • Created test cases and test scripts for RPA Team
  • Prioritized outstanding defects and system problems, ensuring that accuracy and deadlines were met
  • Worked with developer to understand the terraform scripts and the New relic tool to check AWS performance
  • Applied change requests, versions, and addendums
  • Developed use cases, workflow, screen mock-ups, and conversion requirements
  • Providing knowledge transfer to the Development, Testing teams and Product Demos to the stakeholders

Business Analyst| Quality Analyst

HP
01.2016 - 11.2018
  • Created Use Cases to support functional specifications
  • Created UML Diagrams; Use Case and Activity Diagrams using Visio
  • Designed and created screen mockups as part of the user interface design
  • Experience in using Jira to document epics, users stories, risks, issues, defects
  • Requirements workshops with Developers and QA
  • Built the API platform resulting in increased customer satisfaction
  • Owned the complete API strategy and roadmap
  • Followed the agile methodologies to elicit and document functional requirement
  • Direct Interaction with Business Users Regarding their cost requirement
  • Direct Interaction with Upstream and Downstream regarding validation of cost flow
  • Scheduling/Monitoring the Tidal Jobs as per the business requirement Using Cisco Tidal Tool
  • Validation of Batch and application servers to debug issues and report the root cause to dev team
  • Assisted with the preparation of RFC and all other Test Deliverable Documents
  • Providing knowledge transfer to the Development teams and Product Demos to the stakeholders
  • .KT transfer to L4 Support teams

Quality Analyst

Sumeru software solutions
06.2015 - 01.2016
  • Understanding the High-level requirements and Use Case documents
  • Prepared the test cases and reviewed the test cases at peer level
  • Involved in Functionality testing, Retesting, Regression testing, Compatibility, Database Testing and Server logs testing
  • Record and track issues logged into the defect-tracking system using tracking tool SharePoint
  • Record and track issues logged into the defect-tracking system using ALM
  • Extensively executed SQL queries on oracle tables in order to view successful transaction of data and to validate data
  • Followed agile methodology and attended Scrum meetings
  • Extensively performed Manual Testing process to ensure the quality of the software

Quality Analyst

SVL Technologies
01.2013 - 05.2015
  • Developing test scenarios, preparing test cases, performing functionality testing, and executing SQL queries
  • Developing the High-level Test Scenarios based on the business requirements
  • Prepared the test cases and reviewed the test cases at peer level
  • Involved in Functionality testing, Retesting, Regression testing, Compatibility, Database Testing and Server logs testing
  • Record and track issues logged into the defect-tracking system using tracking tool SharePoint
  • Record and track issues logged into the defect-tracking system using ALM
  • Executed SQL queries on oracle tables in order to view successful transaction of data and to validate data

Education

Masters and Bachelor of Technology -

Electrical Engineering
01.2013

Certified AWS Solution Architect Associate -

01.2025

Certified CSM -

01.2019

Skills

  • Scrum Master
  • Business Analyst
  • Business Analysis
  • Product owner
  • Tableau
  • Power BI
  • Quality Assurance
  • Stakeholders Management
  • Agile Product Management
  • Incident Management
  • UAT
  • Order Management
  • Special Pricing
  • CPQ Domain
  • Azure DevOPS
  • Kubernetes
  • Insomnia
  • Copilot
  • Agile Process
  • Scrum Ceremonies
  • Sprint Planning
  • Daily Scrum
  • Retrospective
  • Sprint Reviews
  • Burndown charts
  • MOMs
  • Data Driven Techniques
  • REST API
  • API Validations (Postman)
  • ADO
  • ITSM Process
  • JIRA
  • NET
  • SonarQube
  • Code Quality Management
  • SharePoint
  • ALM
  • BRDs & FRDs
  • Graph QL
  • Docker
  • Oracle DB
  • Angular
  • Terraforms
  • AWS
  • Microservices
  • Figma
  • Epics
  • Features
  • User Stories
  • CONFLUENCE
  • Code Review
  • GIT Hub
  • Product Roadmap
  • Conflict Resolution
  • Strategic Planning
  • Requirements Gathering
  • Team Leadership
  • Communication
  • Process Improvement
  • MuleSoft
  • Excel
  • MS-Office
  • MS-Visio
  • TOAD
  • Oracle
  • SQL
  • Index/Match
  • Pivot tables
  • Vlookups
  • Power pivot charts

Domain Knowledge

  • CPQ Domain
  • Special Pricing Domain
  • Mobile Application
  • Financial (Payments and Billing Accounting System)
  • Course Management System
  • Insurance Domain
  • HealthCare Domain

Timeline

Scrum Master | Product Owner

HP
01.2021 - Current

Scrum Master| Product Owner

Thrive digital Health LLP
03.2020 - 01.2021

Scrum Master

Deloitte
08.2019 - 02.2020

Scrum Master | Business Analyst

SEDC
12.2018 - 07.2019

Business Analyst| Quality Analyst

HP
01.2016 - 11.2018

Quality Analyst

Sumeru software solutions
06.2015 - 01.2016

Quality Analyst

SVL Technologies
01.2013 - 05.2015

Masters and Bachelor of Technology -

Electrical Engineering

Certified AWS Solution Architect Associate -

Certified CSM -

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Madhu Varkol