Summary
Overview
Work History
Education
Skills
Timeline
Generic

Anna VanHaitsma

Kentwood,MI

Summary

Multi-tasking Manager well-known for creating positive workplace culture and high-performing teams. Demonstrated expertise, including competitive offerings, pricing and market positioning. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

5
5
years of professional experience

Work History

Manager on Duty

Plato's Closet
Grand Rapids, MI
10.2021 - Current
  • Responded to customer concerns by providing friendly, knowledgeable support and maintaining composure and professionalism.
  • Trained employees in essential job functions.
  • Handled employee-related issues to improve performance, professional conduct and attendance reliability.
  • Initiated plans to improve customer relations, quality standards and service efficiency.

Manager on Duty

Plato's Closet
Holland, MI
02.2021 - Current
  • Responded to customer concerns by providing friendly, knowledgeable support and maintaining composure and professionalism.
  • Trained employees in essential job functions.
  • Handled employee-related issues to improve performance, professional conduct and attendance reliability.
  • Initiated plans to improve customer relations, quality standards and service efficiency.
  • Onboarded new employees with training and new hire documentation.

Sales Associate/Manager on Duty

Plato's Closet
Grandville, MI
12.2017 - 07.2021
  • Trained personnel on policies, procedures and communications for in-person and telephone etiquette.
  • Collaborated with sales leadership to drive prospecting and enhance engagement through sales promotions.
  • Led staff meetings to discuss customer service and sales goals, operational problems or procedural changes.
  • Conducted performance reviews, handle employee matters relating to job performance, grievances, promotions, transfers and terminations.
  • Accomplished multiple tasks within established timeframes.
  • Prepared merchandise for sales floor by pricing or tagging

Education

ASN - Nursing

Davenport University
Grand Rapids, MI
05.2025

High School Diploma -

Jenison High School
Jenison, MI
05.2020

Skills

  • Written and oral communication
  • New employee training
  • Staff Management
  • Understanding Customer Needs
  • Multitasking and Prioritization
  • Creative Problem Solving
  • Calm and Professional Under Pressure
  • Building Customer Trust and Loyalty
  • Order and Refund Processing
  • Time Management
  • Strong Analytical and Problem Solving Skills

Timeline

Manager on Duty

Plato's Closet
10.2021 - Current

Manager on Duty

Plato's Closet
02.2021 - Current

Sales Associate/Manager on Duty

Plato's Closet
12.2017 - 07.2021

ASN - Nursing

Davenport University

High School Diploma -

Jenison High School

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