Caterina Pina
Hudson,NH
Summary
Experience leader with robust background in directing, managing and executing organizations' Human Resources and HR-Business Administration functions, specializing in organizational development and employee relations.
Adept at implementing innovative solutions that enhance productivity and operational effectiveness. Recognized for fostering teamwork and adapting to evolving business needs, ensuring alignment with organizational goals.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Director of People Operations
Boston Lyric Opera
01.2023 - Current
- Direct organization's human capital management by aligning HR initiatives to successfully position organization for long-term HR planning focusing on employee succession planning, engagement and retention.
- Ownership of all HR functions for organization; administration through execution of company leaves and benefit compensation package.
- Serve as a strategic partner to management, including C-Suite, by aligning people operations with business objectives; identify and present areas of growth, opportunity or concerns on HR functions.
- Led major change initiatives in performance management through understanding organization’s dynamics, breaking down identified barriers and driving collaboration.
- Coached, consulted and provided HR leadership in organization's restructuring strategies, including related budget planning.
- Successful track record of change leadership in establishing new Human Resources branch to company; championed a culture of high achievement through continuous improvement.
- Partnered with legal counsel to ensure company compliance, address and reduce any company exposure.
- Managed complex employee relations issues, resulting in an improved workplace morale and minimized turnover rates.
- Implemented strategic initiatives for enhanced market positioning.
- Strengthened internal controls by reviewing existing policies and procedures, ensuring compliance with regulatory requirements.
- Facilitated cross-functional collaboration for improved decision-making processes within the organization.
Senior Human Resources Executive
Town of Andover
01.2022 - 01.2023
- Sole executor of leaves administration
- Responsible for personnel administration and employee relations for each of the classifications including eight (8) Collective Bargaining Unions
- Addressed training and workflow gaps by developing SOPs, training plans and guides
- Maintained high confidentiality while participating in investigations, arbitration or other HR claims
- Assisted with all phases of the School’s recruitment process from writing and publishing advertisements through arranging pre-placement physical examinations, pre-interview processing and screening, scheduling and conducting interviews with hiring authorities, and post-interview background checks
- Leveraged HR technology to automate routine tasks, enhance reporting capabilities, and improve overall efficiency in the HR department
- Ensured compliance was met at each touchpoint in the employee lifecycle with State/Federal, HRIS, ATS & payroll systems
- Directed hiring and onboarding programs for new employees.
Asst. Director of Personnel Administration
Boston University
01.2020 - 01.2022
- Supported Director with the restructure of organizational units including job classification, related compensation review, workforce planning, and oversight of record management systems
- Sole management of organization’s payroll processing of Exempt/Non-Exempt and Student Employment including reconciliation of payments, wages and timely resolution of any variances
- HRIS system administrator for organization; administered all track changes for each employee classifications employed at University
- Remotely developed and implemented new tailored HR policies and training of various topics to ensure continuous improvement with payroll training that was achievable by each work shift group
- Led continuous communications to promote collaborative working relationships and identified growth opportunities
- Promoted process optimization by partnering with HR stakeholders and recommending scalable solutions regarding employee issues and contract provisions
- Tracked and maintained a high volume of spreadsheet databases on a variety of project databases including personnel action forms
Business Manager
Boston University
01.2014 - 01.2020
- Re-hauled hiring and onboarding procedures by collaborating with departments on recruitment strategies
- Supported accounting of fifteen (15) departments including timely reconciliation of GLs, sourcing/procurement, A/P, A/R, business travel and associated financial reporting
- Oversaw financial operations, maintaining accurate records and ensuring compliance with industry regulations.
- Responsible for daily depositing,processing and related reporting of funds.
- Sought out and implemented new software department wide in areas of payroll and on-boarding.
- Partnered with Business Director on restructure of business operation units and A/R workflows.
- Demonstrated ability to lead a team of business professionals to meet objectives and strategic goals
- Served as the Department Security Administrator (DSA) ultimately responsible for departmental PCI DSS and risk management training compliance
- Guided strategic planning sessions, aligning organizational goals across sub-departments.
- Increased overall team productivity by fostering a positive work environment and providing effective leadership.
- Negotiated contracts with suppliers and vendors, securing favorable terms for the company while maintaining strong relationships.
- Conducted financial analyses for informed decision-making.
Office Supervisor
Boston University
01.2010 - 01.2014
- Supervised the daily opening and closing of the financial services office to University staff members, providing front-line financial administration to patrons that included cash handling, disbursements, wire transferring, and daily depositing to bank.
- Accountant responsible for account reconciliation of university credit card account reconciliations; responsible for the accurate and timely processing of fifteen (15) general ledgers.
- Streamlined cash handling procedures, resulting in deeper knowledge of protocols which reduced staff errors.
- Maintained accurate financial records through diligent documentation of all transactions and adjustments.
- Managed employee schedules for optimal coverage during peak business hours, ensuring efficient operations within the cash office.
- Promoted a positive work environment by consistently exhibiting professionalism, courtesy, and respect toward colleagues and customers alike.
Business Operations Analyst
Naveo Credit Union
01.2005 - 01.2010
- Solely responsible for management and servicing of the electronic banking division; Identified underperforming accounts and proposal adopted by senior management
- Created new employee orientation program
- Project Manager for annual membership event; grew participation by 150% and reduced expenses by 50%
Education
Master of Science - Business Administration And Management
Boston University
Boston, MABachelor of Science - Business Management
Suffolk University
Boston, MASkills
- Strategic planning
- People management
- Change management
- Business planning
- Hiring and retention
- Benefits administration
- Human resources administration
- Compliance management
- HR analytics
- Organizational culture
- Performance appraisals
- Employee wellness
Certification
- Six Sigma Certification (Green & Yellow Belt)
- SHRM-CP
Languages
Spanish
Professional Working
Timeline
Director of People Operations
Boston Lyric Opera
01.2023 - Current
Senior Human Resources Executive
Town of Andover
01.2022 - 01.2023
Asst. Director of Personnel Administration
Boston University
01.2020 - 01.2022
Business Manager
Boston University
01.2014 - 01.2020
Office Supervisor
Boston University
01.2010 - 01.2014
Business Operations Analyst
Naveo Credit Union
01.2005 - 01.2010
- Six Sigma Certification (Green & Yellow Belt)
- SHRM-CP
Master of Science - Business Administration And Management
Boston University
Bachelor of Science - Business Management
Suffolk University
Similar Profiles
Marshawn WilsonMarshawn Wilson
Cam at Lyric MarketCam at Lyric Market
Kenna WilliamsKenna Williams
TAY Program Manager at LYRICTAY Program Manager at LYRIC
Matt VaughanMatt Vaughan
Technical Director at The Lyric TheatreTechnical Director at The Lyric Theatre