Brianna Bergin
Phoenix,AZ
Summary
Driven Pharmacy Technician with proven track record and success in building strong relationships with patients and clients. Detail-oriented with a commitment to maintaining high-quality assurance and control standards when filling prescriptions.
Overview
6
6
years of professional experience
Work History
Certified Pharmacy Technician
Safeway
Phoenix, AZ
09.2016 - Current
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems and locating items.
- Communicated directly with doctors offices via telephone, fax, and email.
- Completed paperwork, entering prescription and insurance or billing information into patient profiles.
- Communicated with prescribers to verify medication dosages, refill authorizations and patient information.
- Stocked, labeled and inventoried medication to keep accurate records.
- Maintained drug inventory levels by ordering necessary medications and supplies.
- Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
- Worked with computerized and automated systems for dispensing medications and editing new patient profiles.
- Collected co-payments or full payments from customers.
- Resolved non-routine issues like third-party billing, computer system and customer service issues.
- Consulted with insurance company representatives to complete claims processing, resolve concerns and reconcile payments.
- Reviewed and verified customer information and insurance provider information.
- Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
Education
Pharmacy Technician - Pharmacy Technology
Carrington College - Phoenix
Phoenix, AZ09.2016
Skills
- Prescription Order Verification
- Problem-Solving Skills
- Cash Register Operation
- Medication Documentation
- Prescription Refill Fulfillment
- Pharmacy Records Management
- Dispensing Medications
- Manual and Automated Medication Dispensing
- Organization and Prioritization
- Patient Confidentiality
- Answering and Routing Calls
- Prescription Filling and Labeling
- Patient Profile Setup
Timeline
Certified Pharmacy Technician
Safeway
09.2016 - Current
Pharmacy Technician - Pharmacy Technology
Carrington College - Phoenix