Tracy Jo Pellish

• Answers 911 and non-emergency calls, assessing the caller's needs through questioning and detailed dialogue. Maintain communication with callers to ensure officer safety and update calls for service with pertinent details.
• Assist callers, officers and firefighters in determining which resources are needed for various situations and coordinating the response of those resources.
• Monitor Police and/or Fire Radios, dispatch units to calls for service.
• Multi-task throughout the shift, answer calls while on radio channels, coordinate response, oversee my team, the Communications Center and any situations that need my attention, monitor and respond to messages from Police and Fire units, administrative personnel, and other agencies.
• Prioritize calls for service as well as multiple incoming calls, assess which calls need immediate response and/or research contact information for those that will be referred to other agencies.
• Maintain daily logs regarding equipment, proper dissemination of significant incidents, and any scheduling needs.
• Complete Quality Assurance as well as annual evaluations of team members, citing each employee's performance and significant incidents.
• Assume Acting Communications Manager duties in the absence of current Communications Manager, ensuring the 911 Center operates per DOJ standards and according to officer safety guidelines.

• P.O.S.T. Dispatcher Course Completed
• Answers 911 and non-emergency calls, assessing the caller's needs through questioning and detailed dialogue. Maintain communication with callers to ensure officer safety and update calls for service with pertinent details.
• Assist callers in determining which resources are needed for various situations and coordinating the response of those resources.
• Completed Public Safety Communications Academy

Monitored cameras and alarms for on and off campus locations to ensure the safety and security of personnel and property

Answer 911 and non-emergency calls, assessing the caller's needs through questioning and detailed dialogue.

Monitor Police Radio and dispatch units to calls for service.

Oversaw as well as performed TLETS/NLETS inquiries and entries

Trained new hires

• Proofread Federal Technical Orders to be transferred to microfilm
• Quality Assurance
• Acting Supervisor

• Maintained security over aircraft, information, munitions, and personnel
• Customs
• Secret Security Clearance
• Staff Trainer
• Response Team Leader

Answering incoming calls

Filing

Typing