Summary
Overview
Work History
Education
Skills
Personal Information
Languages
References
Timeline
Generic

Amy Pate

Birmingham,AL

Summary

Dedicated professional with expertise in appointment scheduling and patient data management. Demonstrated success in improving office productivity and achieving high levels of customer satisfaction. Detail-oriented administrative support specialist with a track record of maintaining patient confidentiality and efficiently managing records. Skilled in incoming call reception and problem resolution, contributing to seamless office operations.

Overview

17
17
years of professional experience

Work History

Team Associate

Walmart
Helena, AL
10.2023 - 08.2025
  • Completed day-to-day duties accurately and efficiently.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Identified needs of customers promptly and efficiently.

Unit Secretary

Grandview
Birmingham , AL
03.2022 - 07.2022
  • Organized paperwork such as charts and reports for office and patient needs.
  • Drafted unit correspondence, memos and department updates.
  • Monitored inventory levels and advised management of need for replenishment.
  • Enhanced office productivity by handling high volume of callers per day.
  • Documented patient medical information, case histories and insurance details to facilitate smooth appointments and payment processing.

Housekeeper

Grandview
Birmingham , AL
02.2021 - 06.2022
  • Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
  • Hand-dusted and wiped down office furniture, fixtures and window sills to keep areas clean and comfortable.
  • Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows and dusting.
  • Responded to requests from patrons for linens and toiletries.
  • Restocked linen and cycled towels and sheets in full-service hotel-based spa.
  • Dusted picture frames and wall hangings with cloth.
  • Slid beds, sofas and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
  • Verified cleanliness and organization of storage areas and carts.
  • Restocked room supplies such as facial tissues for personal touch with every job.
  • Disposed of trash and recyclables each day to avoid waste buildup.
  • Disinfected and mopped bathrooms to keep facilities sanitary and clean.

Guest Service Representative

Uab Medicine
Birmingham, AL
06.2021 - 02.2022
  • Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
  • Oversaw fast-paced front desk operations and guests' needs at busy facility.
  • Ran reports detailing daily guest numbers, accounting expenses and income and room service usage.
  • Collaborated with team members to handle guest requirements from check-in through check-out.
  • Assisted guests by furnishing information and directions to casino, gift shop and dining areas.
  • Communicated problems regarding guest rooms to housekeeping services and maintenance personnel.
  • Explained security policies and procedures to guests and hotel staff to promote visitor confidence and safety.
  • Scheduled deliveries of flowers, gifts and other products and made reservations for spa services and dining.

Delivery Driver

Dominos's Pizza
Birmingham, AL
02.2020 - 06.2020
  • Delivered rush merchandise on tight schedules to meet customer targets.

Shift Manager

McDonald's
Birmingham, AL
06.2008 - 04.2011
  • Upheld company standards and compliance requirements for operations.
  • Positioned skilled staff in key areas throughout shift to optimize department productivity.
  • Managed daily cash intake by counting out registers and tabulating profits.
  • Handled customer complaints, questions and inquiries.
  • Managed cash positions and made bank deposits.
  • Counted out cash drawers at end of each shift and logged profits into computer system.

Education

General Diploma -

Bibb County High School
Centreville, AL

Skills

  • Incoming call reception
  • Patient data confidentiality
  • Patient database updates
  • Patient records maintenance
  • Appointment scheduling
  • Unit secretary training
  • Patient scheduling
  • Patient chart maintenance
  • Incoming call management
  • Follow-up appointment scheduling
  • Organization
  • Computer skills
  • Reliable and trustworthy

Personal Information

Title:

Languages

Fluent in Spanish

References

References available upon request.

Timeline

Team Associate

Walmart
10.2023 - 08.2025

Unit Secretary

Grandview
03.2022 - 07.2022

Guest Service Representative

Uab Medicine
06.2021 - 02.2022

Housekeeper

Grandview
02.2021 - 06.2022

Delivery Driver

Dominos's Pizza
02.2020 - 06.2020

Shift Manager

McDonald's
06.2008 - 04.2011

General Diploma -

Bibb County High School

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