Jacob Haase
Sioux City,IA
Summary
Dynamic and results-oriented professional with a proven track record at Morningside University Residence Life, excelling in crisis management and relationship building. Spearheaded initiatives improving student engagement by 30%, showcasing exceptional mediation techniques and teamwork. Expert in critical thinking and supportive student interactions, adept at fostering community spirit and ensuring safety.
Overview
7
7
years of professional experience
Work History
Head Resident
Morningside University Residence Life
05.2024 - Current
- Provided resources for residents struggling academically or personally, connecting them with appropriate support services on campus.
- Collaborated with other Resident Assistants to plan, promote, and execute successful programs and initiatives.
- Managed administrative tasks such as key inventory tracking, room assignment updates, and filing of paperwork.
- Facilitated smooth move-in/move-out processes each semester, streamlining the experience for both residents and staff.
Server
Olive Garden
06.2024 - 08.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
Resident Assistant
Morningside University Residence Life
08.2023 - 05.2024
- Attended, participated, and contributed to weekly staff meetings addressing resident needs.
- Served as an approachable resource for residents seeking advice or assistance with personal or academic issues.
- Responded to room transfers, incident reports, and maintenance requests.
- Organized and hosted social and educational events for residents to foster meaningful connections and community spirit.
- Facilitated conflict resolution among roommates and neighbors by mediating discussions and proposing fair solutions.
- Monitored and inspected residence hall rooms to determine safety and manage maintenance issues.
Head Lifeguard
Hastings Aquacourt
05.2021 - 08.2023
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Trained and managed team of lifeguards on pool safety and risk management protocols.
- Provided customer service and responded to inquiries and complaints for optimal guest satisfaction.
- Enhanced swimmer safety by enforcing pool rules and regulations consistently.
- Cooperated fully with manager to identify areas of concern and ascertain reliable methods for remediation.
- Monitored assigned areas for unsafe activity and took corrective actions.
- Encouraged teamwork, camaraderie among lifeguard staff organizing team-building events activities outside of work hours.
- Maintained high standards of cleanliness throughout the facility with diligent attention to detail during routine cleaning operations.
Server
Kitty's Roadhouse
04.2020 - 08.2023
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Bussed and reset tables to keep the dining room and work areas clean.
- Assisted in training new hires, and providing guidance on restaurant standards and best practices.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
Lifeguard
Hastings Aquacourt
05.2018 - 08.2021
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Ensured swimmer safety by vigilantly monitoring pool area and enforcing rules.
- Monitored safety of guests in and around swimming pool.
- Provided friendly customer service to guests and addressed concerns.
- Assisted swimmers in distress using appropriate rescue techniques based on individual needs and circumstances.
- Upheld hygiene standards in pool and surrounding area.
- Responded to emergency situations in a timely, efficient manner.
- Attentively monitored swimmers to identify distress.
- Maintained a clean and safe facility, performing necessary cleaning tasks on a daily basis.
- Handled incident reporting accurately and efficiently, documenting any occurrences that required intervention or assistance from lifeguard staff.
Education
No Degree - American/World History Education
Morningside University
Sioux City05-2026
High School Diploma -
Hastings Senior High School
Hastings, NE05-2022
Skills
- Crisis management
- Mediation techniques
- Team player
- Supportive
- Critical thinking
- Relationship building
- Student Engagement
Timeline
Server
Olive Garden
06.2024 - 08.2024
Head Resident
Morningside University Residence Life
05.2024 - Current
Resident Assistant
Morningside University Residence Life
08.2023 - 05.2024
Head Lifeguard
Hastings Aquacourt
05.2021 - 08.2023
Server
Kitty's Roadhouse
04.2020 - 08.2023
Lifeguard
Hastings Aquacourt
05.2018 - 08.2021
No Degree - American/World History Education
Morningside University
High School Diploma -
Hastings Senior High School
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