Ashanti Bickham
Milwaukee,WI
Summary
Motivated professional seeking a position in an organization to leverage diverse skillset and maximize potential. Known for exceptional customer service, effective communication, and building strong relationships with colleagues and clients. Proficient in advanced computer skills and thrives in a collaborative team environment. Committed to continuous learning and adaptable to new challenges.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Policy Production Associate
Old Republic Risk Management
06.2022 - 09.2024
- Obtain, analyze and evaluate underwriting information contained in insured's specifications and fifty-state selection/rejection manual to determine coverages desired
- Identify any discrepancies
- Issue policies and endorsements to insured's specifications within Company deadlines
- Review and verify accurate forms selection and completion at a state level to ensure compliance with state statutes
- Collect and validate information for completion of proof of insurance, financial responsibility, and motor carrier filings required by various state regulatory agencies to avoid suspension of plates, driver's license, and motor carrier privileges
- Collaborate with clients, brokers, bureaus, and regulatory agencies to resolve non-compliance issues relative to Workers' Compensation
- Monitor internal and external requests for information to ensure accurate and timely response in meeting bureau deadlines, filing deadlines, and Company production standards
- Provide the Statistical department with tax location information for all lines of business within Company specific Sarbanes Oxley timelines
- Calculate and process audit endorsements to meet Company service standards
Patient Service Representative
Goodwill Talent Bridge
03.2022 - 06.2022
- Adjust claims for clients by correctly and timely while meeting quality standards.
- Provide responsive and professional customer service via telephone and written correspondence.
- Investigate claims for potential fraud, subrogation, coordination of benefits, and medical necessity
- Research documents and information needed to process claims and provide resolutions.
- Maintain good working relationship with internal and external customers to ensure optimal service level.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Increased overall practice revenue by diligently collecting copayments and outstanding balances at the time of service.
Office Manager
SERVPRO of Ozaukee County
12.2010 - 03.2022
- Maintained and supervised office operations
- Communicated with clients regarding general and emergency services
- Answered multi-line phone and assisted clients with appointment setup or emergency services
- Provided excellent customer service
- Corresponded on multiple levels in call center with customers (text, email, phone)
- Handled after hour emergency phone lines on weekends
- Complete internal job file quality reviews
- Met crucial deadlines
- Performed detailed and accurate data entry
- Maintained office efficiency by organizing operations and procedures
- Processed billing, collections and orders on a daily basis
- Maintained office supply inventory
- Fulfilled clerical activities as such faxing, filing, data entry
- Created invoices in QuickBooks
- Created insurance estimates via Xactimate
- Handled various tasks in accounts receivable and accounts payable
- Scheduled services for production team
- Processed credit and check payments via QuickBooks
- Maintained security standards for handling sensitive documents and data
Education
BACHELOR OF SCIENCE - BUSINESS MANAGEMENT
Devry University
Milwaukee, WI12.2025
Skills
- Customer service
- Microsoft Office Suites
- Multitasking
- Quality control
- Bookkeeping
- Microsoft Outlook
- Accounting
- Office Administration
- Clerical Experience
- Computer skills
- Time management
- Writing skills
- Communication skills
- Underwriting
Certification
- IICRC Certification
- Water Certification
Personal Information
- Willing To Relocate: Anywhere
- Authorized To Work: US for any employer
Timeline
Policy Production Associate
Old Republic Risk Management
06.2022 - 09.2024
Patient Service Representative
Goodwill Talent Bridge
03.2022 - 06.2022
Office Manager
SERVPRO of Ozaukee County
12.2010 - 03.2022
- IICRC Certification
- Water Certification
BACHELOR OF SCIENCE - BUSINESS MANAGEMENT
Devry University
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