Cynthia Lorette
Manager
Salt Lake City,UT
Summary
Dedicated professional with 9 years of experience in management on meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations, fostering interpersonal communication, time-management, and problem- solving skills and challenges to best enhance team building, business operations, and customer satisfaction
Overview
9
9
years of professional experience
14
14
years of post-secondary education
Work History
Patient Relations Specialist
University of Utah Health, Moran Eye Center
Salt Lake City , UT
2022.08 - 2022.09
- Demonstrated excellent communication skills while interacting with patients in an empathetic, confidential, professional manner using tact and diplomacy, resulting in a 92% customer satisfaction rate
- Completed patient admissions and registrations by reviewing accounts and other compliance-related documents, ensuring 100% accuracy
- Assisted patients with questions regarding insurance and verified patient benefits and eligibility
Family Caregiver
N/E
Siloam Springs , AR
2021.12 - 2022.07
- Supported parent through serious illness, providing at-home care to assist with recovery
- Cleaned house, ran errands, managed laundry and completed weekly grocery shopping
- Determined specific needs and provided most appropriate level of services for parent well-being
- Assisted parent with daily living needs to maintain self-esteem and general wellness
Area Manager
Amazon
West Jordan , UT
2021.04 - 2021.11
- Led and developed a team of 55 direct reports, setting performance goals and objectives to achieve customer service excellence expectations, ensuring accuracy and quality
- Supported all safety programs per OSHA compliance, minimizing workplace accidents by 95% for direct reports and customers
- Proactively led process improvement initiatives and Lean tools, building and executing productivity plans by reviewing work forecasts and production requirements and collaborating with other Area Managers to balance labor
- Communicated policies to associates and acted as the primary information source for the team, supported compliance and consistency, and took corrective action when necessary
- Met one-on-one with associates, conducted monthly performance reviews and supported recognition programs
Peer Mentor
University of Arizona Global Campus
San Diego , State
2017.10 - 2020.12
- Monitored and assessed the progress of 20 students toward an academic, career, and therapeutic goals while documenting changes
- Educated students about added resources and student services while serving as a positive academic and social role model
- Presented and drafted various scheduling options for students to help distribute time for classes, extra work, and free time, increasing productivity by 60%
- Established a trusting relationship with the mentee by supporting professionalism and honoring confidentiality
- Supported 12 peers through one-on-one sessions, finding aspirations, setting goals, and working through challenges
Intern
Tapestry Family Services
Ukiah , CA
2018.12 - 2019.04
- Attended required CHAT training of 40 hours treatment program for California child abuse training course in social work and families
- Received and completed California State Mandated Reporter of Certification required by family services
- Supported and completed training for management to receive day-to-day tasks and responsibilities during the internship
Sabbatical
N/E
Sedona , AZ
2016.06 - 2017.06
- Personal development to pursue other interests
Day Spa Manager
Gigi of Westport
Westport , CT
2015.10 - 2016.05
- Maintained day-to-day operations such as performing audits and completing essential accounting functions involving payment collection while focusing on customer excellence for services, scheduling, consultations, and reconciliation
- Assisted in recruiting, improving employee performance, and client service standards, resulting in a revenue increase of 2%
- Collaborated with CEO, detecting cost savings opportunities resulting in a 5% reduction in expenses
- Analyzed and provided a comprehensive solution for merging three different in-house scheduling systems into one, with final vendor selection approvals
Spa Director
Helens Salon and Spa, Bellevue
Seattle , WA
2013.03 - 2015.09
- Optimized spa operations in collaboration with the managers involving the daily opening and closing of 3 locations, maintaining product inventory, and monitoring the latest market trends
- Strengthened customer service by delivering holistic treatments and organic products and offering convenient online scheduling
- Drove recruiting process, employee onboarding, performance, and customer service standards increasing spa profits by 7
Licensed Esthetician
Elixir Med Spa
Westport , CT
2012.08 - 2013.03
- Assessed condition of clients' skin in order to make recommendations to improve skin quality.
- Analyzed skin condition and made appropriate product recommendations.
- Welcomed clients arriving for appointments.
- Suggested appropriate therapy based on current health of client.
- Recommended retail products for at-home use.
- Carried out product inventory checks, charting and consultations.
Education
Master of Arts - Psychology
Pepperdine University
Malibu 2018.07 - 2019.12
Bachelor of Arts - Psychology
Ashford University
San Diego, CA 2011.08 - 2017.09
Bachelor of Arts - Organizational Management
Ashford University
San Diego, CA 2011.08 - 2017.09
Facialist - Esthetics
Ogle School Hair Skin Nails
Arlington, TXSkills
- Good Judgement
- Diplomacy
- Decision-making capabilities
- Time Management
- Detailed Oriented
- Adaptable
- Teamwork
- Leadership
- Empathetic
- Microsoft Office, Google Suite, Slack,
- Epic, Office software applications
- Complex Problem-Solving
- Managing Multiple Tasks
- Timelines and Milestones
- Productivity Performance
- Product Management and Branding
- Performance Tracking and Evaluations
Timeline
Patient Relations Specialist
University of Utah Health, Moran Eye Center
2022.08 - 2022.09
Family Caregiver
N/E
2021.12 - 2022.07
Area Manager
Amazon
2021.04 - 2021.11
Intern
Tapestry Family Services
2018.12 - 2019.04
Master of Arts - Psychology
Pepperdine University
2018.07 - 2019.12
Peer Mentor
University of Arizona Global Campus
2017.10 - 2020.12
Sabbatical
N/E
2016.06 - 2017.06
Day Spa Manager
Gigi of Westport
2015.10 - 2016.05
Spa Director
Helens Salon and Spa, Bellevue
2013.03 - 2015.09
Licensed Esthetician
Elixir Med Spa
2012.08 - 2013.03
Bachelor of Arts - Psychology
Ashford University
2011.08 - 2017.09
Bachelor of Arts - Organizational Management
Ashford University
2011.08 - 2017.09
Facialist - Esthetics
Ogle School Hair Skin Nails
Similar Profiles
Cheryl CrockerCheryl Crocker
Certified Ophthalmic Assistant at University of Utah John A. Moran Eye CenterCertified Ophthalmic Assistant at University of Utah John A. Moran Eye Center
Kellie NelsonKellie Nelson
Academic Program Coordinator at Moran Eye CenterAcademic Program Coordinator at Moran Eye Center
Stef GrundyStef Grundy
Programs Manager at University Of Utah Health - Utah NaloxonePrograms Manager at University Of Utah Health - Utah Naloxone