Cynthia Lorette
Manager
Salt Lake City,UT
Summary
Dedicated professional with 9 years of experience in management on meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations, fostering interpersonal communication, time-management, and problem- solving skills and challenges to best enhance team building, business operations, and customer satisfaction
Overview
9
9
years of professional experience
14
14
years of post-secondary education
Work History
Patient Relations Specialist
University of Utah Health, Moran Eye Center
Salt Lake City, UT
08.2022 - 09.2022
- Demonstrated excellent communication skills while interacting with patients in an empathetic, confidential, professional manner using tact and diplomacy, resulting in a 92% customer satisfaction rate
- Completed patient admissions and registrations by reviewing accounts and other compliance-related documents, ensuring 100% accuracy
- Assisted patients with questions regarding insurance and verified patient benefits and eligibility
Family Caregiver
N/E
Siloam Springs, AR
12.2021 - 07.2022
- Supported parent through serious illness, providing at-home care to assist with recovery
- Cleaned house, ran errands, managed laundry and completed weekly grocery shopping
- Determined specific needs and provided most appropriate level of services for parent well-being
- Assisted parent with daily living needs to maintain self-esteem and general wellness
Area Manager
Amazon
West Jordan, UT
04.2021 - 11.2021
- Led and developed a team of 55 direct reports, setting performance goals and objectives to achieve customer service excellence expectations, ensuring accuracy and quality
- Supported all safety programs per OSHA compliance, minimizing workplace accidents by 95% for direct reports and customers
- Proactively led process improvement initiatives and Lean tools, building and executing productivity plans by reviewing work forecasts and production requirements and collaborating with other Area Managers to balance labor
- Communicated policies to associates and acted as the primary information source for the team, supported compliance and consistency, and took corrective action when necessary
- Met one-on-one with associates, conducted monthly performance reviews and supported recognition programs
Peer Mentor
University of Arizona Global Campus
San Diego, State
10.2017 - 12.2020
- Monitored and assessed the progress of 20 students toward an academic, career, and therapeutic goals while documenting changes
- Educated students about added resources and student services while serving as a positive academic and social role model
- Presented and drafted various scheduling options for students to help distribute time for classes, extra work, and free time, increasing productivity by 60%
- Established a trusting relationship with the mentee by supporting professionalism and honoring confidentiality
- Supported 12 peers through one-on-one sessions, finding aspirations, setting goals, and working through challenges
Intern
Tapestry Family Services
Ukiah, CA
12.2018 - 04.2019
- Attended required CHAT training of 40 hours treatment program for California child abuse training course in social work and families
- Received and completed California State Mandated Reporter of Certification required by family services
- Supported and completed training for management to receive day-to-day tasks and responsibilities during the internship
Sabbatical
N/E
Sedona, AZ
06.2016 - 06.2017
- Personal development to pursue other interests
Day Spa Manager
Gigi of Westport
Westport, CT
10.2015 - 05.2016
- Maintained day-to-day operations such as performing audits and completing essential accounting functions involving payment collection while focusing on customer excellence for services, scheduling, consultations, and reconciliation
- Assisted in recruiting, improving employee performance, and client service standards, resulting in a revenue increase of 2%
- Collaborated with CEO, detecting cost savings opportunities resulting in a 5% reduction in expenses
- Analyzed and provided a comprehensive solution for merging three different in-house scheduling systems into one, with final vendor selection approvals
Spa Director
Helens Salon and Spa, Bellevue
Seattle, WA
03.2013 - 09.2015
- Optimized spa operations in collaboration with the managers involving the daily opening and closing of 3 locations, maintaining product inventory, and monitoring the latest market trends
- Strengthened customer service by delivering holistic treatments and organic products and offering convenient online scheduling
- Drove recruiting process, employee onboarding, performance, and customer service standards increasing spa profits by 7
Licensed Esthetician
Elixir Med Spa
Westport , CT
08.2012 - 03.2013
- Assessed condition of clients' skin in order to make recommendations to improve skin quality.
- Analyzed skin condition and made appropriate product recommendations.
- Welcomed clients arriving for appointments.
- Suggested appropriate therapy based on current health of client.
- Recommended retail products for at-home use.
- Carried out product inventory checks, charting and consultations.
Education
Master of Arts - Psychology
Pepperdine University
Malibu 07.2018 - 12.2019
Bachelor of Arts - Psychology
Ashford University
San Diego, CA 08.2011 - 09.2017
Bachelor of Arts - Organizational Management
Ashford University
San Diego, CA 08.2011 - 09.2017
Facialist - Esthetics
Ogle School Hair Skin Nails
Arlington, TXSkills
- Good Judgement
- Diplomacy
- Decision-making capabilities
- Time Management
- Detailed Oriented
- Adaptable
- Teamwork
- Leadership
- Empathetic
- Microsoft Office, Google Suite, Slack,
- Epic, Office software applications
- Complex Problem-Solving
- Managing Multiple Tasks
- Timelines and Milestones
- Productivity Performance
- Product Management and Branding
- Performance Tracking and Evaluations
Timeline
Patient Relations Specialist
University of Utah Health, Moran Eye Center
08.2022 - 09.2022
Family Caregiver
N/E
12.2021 - 07.2022
Area Manager
Amazon
04.2021 - 11.2021
Intern
Tapestry Family Services
12.2018 - 04.2019
Master of Arts - Psychology
Pepperdine University
07.2018 - 12.2019
Peer Mentor
University of Arizona Global Campus
10.2017 - 12.2020
Sabbatical
N/E
06.2016 - 06.2017
Day Spa Manager
Gigi of Westport
10.2015 - 05.2016
Spa Director
Helens Salon and Spa, Bellevue
03.2013 - 09.2015
Licensed Esthetician
Elixir Med Spa
08.2012 - 03.2013
Bachelor of Arts - Psychology
Ashford University
08.2011 - 09.2017
Bachelor of Arts - Organizational Management
Ashford University
08.2011 - 09.2017
Facialist - Esthetics
Ogle School Hair Skin Nails
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