Haleigh Tevini
Sun Valley,NV
Summary
Proactive Department Manager with excellent time management skills to multi-task while working within deadlines and time constraints. Offering 12 years of hands-on experience in retail operations. Proficient and versatile in inventory management, merchandising and customer service. Adapts well to changing processes, programs and team requirements. Eager to contribute to growing company.
Overview
12
12
years of professional experience
Work History
Instacart Shopper
Instacart
Santa Rosa, CA
03.2021 - Current
- Worked productively with customers to meet order requirements and service expectations.
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
- Noted customer special requests, preferences and favorite products to enhance service and build brand loyalty.
- Loaded and unloaded orders at customer's homes or locations.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
Liquor Department Manager
Safeway
Santa Rosa, CA
01.2018 - Current
- Managed inventory and receiving operations to maintain optimal stock levels and meet expected demands.
- Worked actively with management team to create daily and weekly sales plans based on weekly sales trends.
- Motivated associates to consistently deliver effective selling behaviors through coaching and recognition.
- Partnered with merchandising team to plan and execute floor moves, merchandise placement and overall sales set-up.
- Analyzed and interpreted store trends to facilitate planning.
- Developed empowering employee culture focused on equipping employees to independently meet customer needs.
Beverage Server
Graton Resort & Casino
Rohnert Park, CA
03.2019 - 08.2020
- Upheld high standards of cleanliness, frequently cleaning and organizing serving and beverage backstock areas.
- Maintained adequate levels of condiments and well-stocked drink stations to keep service flowing smoothly.
- Checked guests' identification before serving alcoholic beverages.
1st Assistant Store Manager
Safeway
Santa Rosa, CA
06.2014 - 01.2018
- Supervised and coached Retail Associates in providing prompt and friendly service at registers, customer service desk, and sales floor.
- Assisted in analysis of store reports to evaluate controllable expenses and overall store performance.
- Managed store to promote clean, neat and easy-to-shop environment.
- Assisted in training and developing non-exempt associates.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements.
- Promoted team collaboration, performance and efficiency by fostering healthy environments focused on mutual success.
- Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
- Scheduled and led weekly store meetings for all employees to discuss sales promotions and new inventory while providing platform for all to voice concerns.
- Approved regular payroll submissions for employees.
- Analyzed and interpreted store trends to facilitate planning.
2nd Assistant Store Manager
Safeway
Novato, CA
01.2013 - 06.2014
- Maintained in-store presence to provide excellent customer service.
- Assisted store manager with payroll and scheduling.
- Assumed certain management responsibilities in absence of store manager.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Learned how to work as an Inventory Control Clerk provided backup at key times.
Person in Charge
Safeway
Santa Rosa, CA
06.2011 - 01.2013
- Handled customer complaints and resolved issues.
- Worked with management team to implement proper division of responsibilities.
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
- Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
Courtesy Clerk
Safeway
Santa Rosa, CA
08.2009 - 06.2011
- Bagged customer items efficiently using proper techniques to protect delicate items and separate different groups of merchandise.
- Returned unwanted items to correct store locations and restocked shelves.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
Education
No Degree - Fashion Design
Apparel Arts
San Francisco, CA08.2013
No Degree - Digital Arts
Santa Rosa Junior College
Santa Rosa, CA03.2012
No Degree - Fine Arts
Academy of Art University
San Francisco, CA08.2009
Skills
- Accurate money handling
- Sales proficiency
- Product knowledge
- Problem-Solving
- Self-Motivated
- Teamwork and Collaboration
- Scheduling
- Vendor management
- Goals and performance
- Focus and Follow-Through
- Customer Service Management
- Administrative Management
- Excellent managerial techniques
- Department leadership
- Department management
- Manager support
- Liquor and beer knowledge
- Managerial skills
- Managerial background
- Dairy department management
- Customer assistance
- Cash register operation
- Refunds and exchanges
- Cash register systems
- Cleaning and sanitizing
- Team leadership and coaching
- Order management
- POS systems
- Staff training and development
- Strategic thinker
- Personnel development
- Store displays
- Merchandising
- Systems and software programs
- Operations
- Liquor laws and regulatory compliance
- Sales and marketing
- Staff Scheduling
- New-Hire Training
- Customer experience
- Employee scheduling
- Quickbooks
- Microsoft Office Suite
- Delivery management
- Lift up to 50 pounds
- Stocking and replenishing
- Cash Handling
- Attention to Detail
- Bloodborne Pathogen training
- Foodborne pathogens knowledge
- Complaint resolution
- Warehousing functions
- Handheld scanner operation
- Equipment monitoring
- Equipment operation
- Storage procedures
- Exceptional time management skills
- Forecasting skills
- Product location
- Pick lists
- Warehouse safety
- Cleaning procedures
- Shipping and receiving
- Inventory audits
- Retail merchandising
- Recordkeeping strengths
- Safety processes and procedures
- Store merchandising
- Creative merchandising
- Merchandising displays
Interests
- Travel
- Photography
- Calligraphy
- Art
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Quote
I find that the harder I work, the more luck I seem to have.
Thomas Jefferson
Timeline
Instacart Shopper
Instacart
03.2021 - Current
Beverage Server
Graton Resort & Casino
03.2019 - 08.2020
Liquor Department Manager
Safeway
01.2018 - Current
1st Assistant Store Manager
Safeway
06.2014 - 01.2018
2nd Assistant Store Manager
Safeway
01.2013 - 06.2014
Person in Charge
Safeway
06.2011 - 01.2013
Courtesy Clerk
Safeway
08.2009 - 06.2011
No Degree - Fashion Design
Apparel Arts
No Degree - Digital Arts
Santa Rosa Junior College
No Degree - Fine Arts
Academy of Art University
Similar Profiles
Amanda EdlenAmanda Edlen
Grocery Shopper/Delivery at InstacartGrocery Shopper/Delivery at Instacart
Larissa BeardLarissa Beard
Personal Shopper/Delivery Driver at InstacartPersonal Shopper/Delivery Driver at Instacart
Clara MattanoClara Mattano
Grocery Delivery at InstacartGrocery Delivery at Instacart