Summary
Overview
Work History
Education
Skills
Hobbies
Timeline
Generic

Jan DeMaria

Summary

Compassionate individual with the poise to tackle multiple tasks in a variety of environments. offering excellent telephone and interpersonal skills. Works productively with diverse personalities

Overview

15
15
years of professional experience

Work History

Veterinary Receptionist

Bay Area Bird Hospital
12.2018 - 06.2019
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Managed multi-line phone system and pleasantly greeted patients.
  • Fielded phone calls from pet owners, answered questions and took messages for veterinarians.
  • Entered data from pet records and office visits into computer system.
  • Organized paperwork such as charts and reports for office and patient needs.
  • Maintained current and accurate medical records for patients.
  • Maintained office and waiting room, keeping common areas clean and tidy.
  • Invoiced patients accurately in line with charging guidelines.
  • Transcribed phone messages and relayed to appropriate personnel.
  • Supported office staff and operational requirements with administrative tasks.
  • Adhered to strict HIPAA guidelines to protect patient privacy.

Call Center Customer Service Representative

Lead Qual/LQ Digital
09.2011 - 12.2018
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Documented and detailed calls and complaints using call center's CRM database.
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.
  • Placed outbound customer service or customer satisfaction calls to follow up on issues.
  • Maintained and managed customer files and databases.
  • Attended telephone skills and program information training sessions to boost aptitude.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Exhibited high energy and professionalism when dealing with clients and staff.

Receptionist

WyoTech Oakland
09.2004 - 04.2010
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Responded to inquiries from callers seeking information.
  • Managed multiple tasks and met time-sensitive deadlines.
  • Maintained confidentiality of information regarding clients and company.
  • Answered central telephone system and directed calls accordingly.
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Assisted with onboarding new clients and securing paperwork completion.
  • Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
  • Organized, maintained and updated information in computer databases.
  • Handled assignments independently with good judgement and critical thinking skills.
  • Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
  • Routed incoming mail and messages to relevant personnel without delay.
  • Collected and distributed messages to team members and managers to support open communication and high customer service.
  • Sorted, received, and distributed mail correspondence between departments and personnel.
  • Scheduled office meetings and client appointments for staff teams.
  • Helped office staff prepare reports and presentations for internal or client-related use.

Education

Bachelor of Arts - English Literature

University of California, Davis
Davis, CA
06.1976

Skills

  • Call Transfers
  • Office Supplies and Inventory
  • Critical Thinking
  • Records Maintenance
  • Front Desk Operations
  • Customer Interaction
  • Reminder Calls
  • Paperwork Coordination
  • Schedule Coordination
  • Sound Judgment
  • Front of House Supply Stocking
  • Reception Area Maintenance
  • Appointment Scheduling
  • Petty Cash Management
  • Inventory Management
  • Data Entry Software
  • Scheduling Tests and Procedures
  • Teamwork and Collaboration

Hobbies

I enjoy sewing, quilting, and fabric collage

I care for my adopted family of Lovebirds and my Cockatoo; they are my passion


Timeline

Veterinary Receptionist

Bay Area Bird Hospital
12.2018 - 06.2019

Call Center Customer Service Representative

Lead Qual/LQ Digital
09.2011 - 12.2018

Receptionist

WyoTech Oakland
09.2004 - 04.2010

Bachelor of Arts - English Literature

University of California, Davis

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Jan DeMaria