Jan DeMaria
Summary
Compassionate individual with the poise to tackle multiple tasks in a variety of environments. offering excellent telephone and interpersonal skills. Works productively with diverse personalities
Overview
15
15
years of professional experience
Work History
Veterinary Receptionist
Bay Area Bird Hospital
San Francisco, CA
12.2018 - 06.2019
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Managed multi-line phone system and pleasantly greeted patients.
- Fielded phone calls from pet owners, answered questions and took messages for veterinarians.
- Entered data from pet records and office visits into computer system.
- Organized paperwork such as charts and reports for office and patient needs.
- Maintained current and accurate medical records for patients.
- Maintained office and waiting room, keeping common areas clean and tidy.
- Invoiced patients accurately in line with charging guidelines.
- Transcribed phone messages and relayed to appropriate personnel.
- Supported office staff and operational requirements with administrative tasks.
- Adhered to strict HIPAA guidelines to protect patient privacy.
Call Center Customer Service Representative
Lead Qual/LQ Digital
Emeryville, CA
09.2011 - 12.2018
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Documented and detailed calls and complaints using call center's CRM database.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Placed outbound customer service or customer satisfaction calls to follow up on issues.
- Maintained and managed customer files and databases.
- Attended telephone skills and program information training sessions to boost aptitude.
- Met customer call guidelines for service levels, handle time and productivity.
- Exhibited high energy and professionalism when dealing with clients and staff.
Receptionist
WyoTech Oakland
Oakland, CA
09.2004 - 04.2010
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered phone promptly and directed incoming calls to correct offices.
- Responded to inquiries from callers seeking information.
- Managed multiple tasks and met time-sensitive deadlines.
- Maintained confidentiality of information regarding clients and company.
- Answered central telephone system and directed calls accordingly.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Assisted with onboarding new clients and securing paperwork completion.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Organized, maintained and updated information in computer databases.
- Handled assignments independently with good judgement and critical thinking skills.
- Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
- Routed incoming mail and messages to relevant personnel without delay.
- Collected and distributed messages to team members and managers to support open communication and high customer service.
- Sorted, received, and distributed mail correspondence between departments and personnel.
- Scheduled office meetings and client appointments for staff teams.
- Helped office staff prepare reports and presentations for internal or client-related use.
Education
Bachelor of Arts - English Literature
University of California, Davis
Davis, CA06.1976
Skills
- Call Transfers
- Office Supplies and Inventory
- Critical Thinking
- Records Maintenance
- Front Desk Operations
- Customer Interaction
- Reminder Calls
- Paperwork Coordination
- Schedule Coordination
- Sound Judgment
- Front of House Supply Stocking
- Reception Area Maintenance
- Appointment Scheduling
- Petty Cash Management
- Inventory Management
- Data Entry Software
- Scheduling Tests and Procedures
- Teamwork and Collaboration
Hobbies
I enjoy sewing, quilting, and fabric collage
I care for my adopted family of Lovebirds and my Cockatoo; they are my passion
Timeline
Veterinary Receptionist
Bay Area Bird Hospital
12.2018 - 06.2019
Call Center Customer Service Representative
Lead Qual/LQ Digital
09.2011 - 12.2018
Receptionist
WyoTech Oakland
09.2004 - 04.2010
Bachelor of Arts - English Literature
University of California, Davis