José Silva
Manhattan,NY
Overview
1
1
year of professional experience
Work History
Housekeeping Madrigal
Caren Hernández
06.2023 - Current
- Worked with front desk to respond promptly to all guest requests.
- Enhanced guest satisfaction by ensuring the timely completion of housekeeping tasks and maintaining high-quality standards.
- Implemented a successful inventory management system for cleaning supplies, reducing waste and saving costs.
- Streamlined communication between housekeeping staff and hotel management, resulting in improved efficiency and teamwork.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Conducted regular room inspections to ensure adherence to cleanliness standards, resulting in higher guest satisfaction ratings.
- Managed lost and found items effectively, ensuring timely return of belongings to guests when possible.
- Increased staff retention rates through ongoing support and encouragement, creating a stable workforce within the housekeeping department.
- Enhanced employee performance by providing constructive feedback during evaluations and implementing appropriate training as needed.
- Assisted in developing standard operating procedures for various tasks within the housekeeping department, contributing to greater efficiency and consistency across teams.
- Promoted safety awareness among staff members by conducting regular safety briefings and enforcing proper usage of equipment and chemicals.
- Participated in budget planning for the housekeeping department, identifying opportunities for cost savings without compromising service quality.
- Evaluated employee performance and developed improvement plans.
- Drove improvements to workflow and room turnover with hands-on, proactive management style.
- Contributed to the establishment of a positive work environment through effective leadership and support for housekeeping staff members.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Adhered to safety protocols by enforcing proper equipment usage.
- Investigated guest complaints and resolved issues to increase customer satisfaction and establish trust.
- Prepared and submitted reports to demonstrate staff productivity and areas of improvement.
- Maintained required records of work hours, budgets and payrolls.
- Recommended or arranged for painting, repair work, renovations and replacement of furnishings and equipment.
- Addressed customer feedback and complaints to maximize satisfaction.
- Monitored staff performance and provided feedback to drive productivity.
- Trained and mentored new staff on cleaning and safety protocols.
- Collaborated with management to develop long-term strategies for housekeeping and janitorial department.
- Coordinated with outside vendors to provide supplies and equipment for staff.
Timeline
Housekeeping Madrigal
Caren Hernández
06.2023 - Current