Rachelle Thomas
Property Manager
Henderson,NV
Summary
Super Star and Well-qualified Property Manager with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, residents, future prospects, customers and team members to further company goals. Ready to leverage training and experience to take on new professional challenges.
Overview
18
18
years of professional experience
Work History
Property Manager
Cushman and Wakefield/Pinnacle
Las Vegas, NV
12.2018 - Current
- Oversee and operated multi-million dollar asset of 96 unit senior community.
- Developed and executed plans to achieve and maintain 96 % or better rate of occupancy.
- Oversee staff of 5 employees
- Maintained Section 8 resident renewals and payments.
- Processed and met all deadlines for Weekly manager reports, Pre-closed and Closed books monthly, Monthly, and quarterly Variance reports.
- Coordinated with our legal team-7-days, evictions and lockouts, Non-renewals, no cause, nuisance legal letters
- Processed CHAPS and RAFT applications for rent payments
- Maintained and progressed licenses and permits
- Assisted in coordinating monthly resident activity calendar with Activity director,assistant, and vendors for resident activities and shuttle bus outings.
- Maintained office and maintenance department
- Meetings with management and client/ownership on-site visits or Microsoft team meetings.
- Organized and participated in meetings to give residents opportunity to ask questions and provide forum for issues to be addressed.
- Developed, reviewed, and submitted property operating and capital budgets.
- Handled disciplinary actions, performance appraisals, and terminations of company staff.
- Introduced prospective tenants to types of units available and performed tours of premises.
- Verified income, assets, and expenses and completed file tracking sheet for each applicant.
- Handled tenant complaints promptly and appropriately, calling in repairmen and other support services.
- Followed up on delinquent tenants and coordinated collection procedures.
- Updated Trained staff on Emergency action plans
- Monitored progress of construction and maintenance projects and notified appropriate individuals of project updates, delays, and schedule changes.
- Evaluated and recommended changes in rental pricing strategies to remain competitive in local market.
- Prepared specifications, solicited bids, and approved subcontracts for building services.
Specialty Leasing Manager
Willmark Communities, Horizon
Henderson, NV
11.2012 - 12.2018
- Horizon Ridge /Ladera & Legacy Pointe Apartments
- Touring and selling prospects on luxurious communities and apartments
- Assist applicant in application process and signing leases
- Follow up via phone or email with over 50 potential prospects to see if still interested in leasing homes
- Process payments, collect rent payments, renewals, transfers, lease changes, and apartment inspections
- Resident Services- Open/Close work orders, place work orders, move in/out, and make ready inspections
- File, fax, scan, email, and upload info into One site
- Train and supervise all new leasing consultants at Horizon Ridge Park
- Always ready to go above and beyond and help in any way with staff, residents and prospects.
- Collected, completed, and processed lease applications.
- Monitored performance of individual leasing agents and coached on successful strategies.
- Conducted property showings to highlight features, answer questions and redirect concerns to close contracts.
- Kept records accurate, detailed, and fully compliant with reporting requirements to meet state, local, and federal housing requirements.
- Established key relationships with potential leasers and renters.
- Trained leasing professionals on regulatory requirements, company policies, and office procedures.
- Explained lease terms and amounts to be paid to tenants.
Lead Guest Services Agent/Concierge/Spa Receptionist/Restaurant Server
Kenwood Inn and Spa
Kenwood, CA
06.2010 - 09.2012
- Promoted to the position of Lead Guest Services to assist in fostering an environment in which guests enjoy the highest levels of service
- I work to maintain the daily operation of the hotel, assisting where I am able and always striving to learn more, making myself an invaluable asset
- Selected Contributions:
- Voted Top Resort USA Mainland by Conde Nast Traveler October 2010/2011; Elevated guest satisfaction, scoring 100% in customer service satisfaction
- Awarded by Conde Nast Traveler, placing us on their Gold List
- Scheduling, advanced deposits, stocking supplies, and follow-through of all room reservations, spa appointments, and guest itineraries
- Very proficient, ensuring only the highest satisfaction from our guests and continually challenging me taking on added responsibilities, always bringing a positive attitude to the work environment.
- Remedied issues quickly and effectively through active listening, conflict resolution and dynamic communication skills
- Contacted previous guests and potential visitors via email with information on events and hotel to build clientele base
- Maintained front desk's concierge book to provide visitors with access to relevant local information
- Scheduled deliveries of flowers, gifts and other products and made reservations for spa services and dining
- Maintained energy and enthusiasm in fast-paced environment
Customer Service Representative
Lifetouch National Studios
Santa Rosa, CA
07.2007 - 06.2010
- Supported office in daily activities to ensure business ran smoothly
- From maintaining a multi-line phones system, batching credit card payments, setting appointments, handling shipping and receiving, and ordering office supplies, I assist wherever needed.
- Processed over 50 pictures orders daily
- Assisted photographer at events
- Offered advice and assistance to customers, paying attention to special needs or wants
- Clarified customer issues and determined root cause of problems to resolve product or service complaints
- Recommended products to customers, thoroughly explaining details
- Answered product and service questions, suggesting other offerings to attract potential customers
- Responded to customer requests for products, services and company information
- Provided ongoing guest service
- Maintained up-to-date knowledge of product and service changes
- Calculated correct order totals, updated accounts and maintained detailed records for inventory management
Executive Assistant
Credit Investigation & Arbitration
Santa Rosa, CA
03.2004 - 07.2007
- While in charge of scheduling appointments and meetings and booking reservations for bosses, coworkers, sales reps, and clients; Maintained bank, reconciled receipts, made deposits
- Performed payroll, commissions, and state and federal taxes; as well as being charged with Accounts Payable and Accounts Receivable.
- Screened calls and emails and responded accordingly to support executive correspondence
- Created expense reports, budgets and filing systems for management team
- Processed travel expenses and reimbursements for executive team and senior management group
- Organized envelopes, postage and mail correspondence for staff and leadership
- Responded to emails and other correspondence to facilitate communication and enhance business processes
- Transcribed meeting minutes to support sales, business development and senior management teams
- Supported business and hospitality needs of corporate partners and staff during meetings and company events
- Worked with clients to effectively plan and coordinate logistics for special projects and events
- Answered high volume of phone calls and email inquiries
- Executed basic banking and bookkeeping tasks
- Managed mail and both incoming and outgoing correspondence, mail, email and faxes
- Screened personal and business calls and directed to appropriate party
- Created and managed office systems to efficiently deal with documentation
Education
No Degree - Real Estate
Century 21 Americana Real Estate School
Las Vegas NV 07.2022
No Degree - Business Administration
Heald Business College
Santa Rosa, CA07.2001
High School Diploma -
MidRose High School
Santa Rosa Highschool 06.1999
Skills
- Customer Satisfaction focused and Relations-Enhancement
- Leasing, Sales, Advertising, and Marketing-High Occupancy rate
- Administrative Leadership-Multitasking and Prioritization, Staff Management and training
- Receivable/Payable-Monthly Fee and Payment Collection
- Software Programs-Microsoft office and teams, Quick books, One site, Realpage/Yieldstar, Yardi Voyager, CRM, Workday, check scanner,
- Financial Reporting and Budget Preparation
- Operations Management-Client Relations
- Resident retention-Relationship Building
- 5* Property and Grounds and Facility inspection management
- Decision Making/Critical Thinking
- Exceptional oral and written communication skills
Timeline
Property Manager
Cushman and Wakefield/Pinnacle
12.2018 - Current
Specialty Leasing Manager
Willmark Communities, Horizon
11.2012 - 12.2018
Lead Guest Services Agent/Concierge/Spa Receptionist/Restaurant Server
Kenwood Inn and Spa
06.2010 - 09.2012
Customer Service Representative
Lifetouch National Studios
07.2007 - 06.2010
Executive Assistant
Credit Investigation & Arbitration
03.2004 - 07.2007
No Degree - Real Estate
Century 21 Americana Real Estate School
No Degree - Business Administration
Heald Business College
High School Diploma -
MidRose High School
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