Summary
Overview
Work History
Education
Skills
Languages
Community Service
Accomplishments
Timeline
Generic

Rebeca Guano

Atwater,CA

Summary

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Devoted to giving every customer a positive and memorable experience. Seeking entry-level opportunities to expand skills while facilitating company growth.

Overview

5
5
years of professional experience

Work History

Help Desk Assistant

Merced Flea Market
Merced, CA
11.2023 - Current
  • Answered incoming calls from customers seeking assistance.
  • Identified customer needs, clarified information, researched every issue, and provided solutions in a timely manner.
  • Maintained records of daily data communication transactions, problems and remedial actions taken or installation activities.
  • Opened service tickets for clients, documenting user information.
  • Assisted customers with pricing information.

Research Scholar

UC Merced
Merced, CA
09.2023 - Current
  • Maintained detailed records of all research activities and prepared reports summarizing the findings.
  • Participated in regular meetings with faculty advisors to discuss progress on assigned tasks.
  • Wrote summaries of case studies used as part of the research process.
  • Coordinated efforts between multiple teams working on different aspects of a single research project.
  • Developed survey instruments, administered surveys, and analyzed data using SPSS.
  • Created online surveys using Qualtrics software to collect quantitative data from participants.

Special Needs Babysitter

Own House
Merced, CA
07.2019 - Current
  • Assisted special needs children with activities of daily living such as eating, dressing, and toileting.
  • Monitored the safety of special needs children while participating in recreational activities.
  • Assisted with feeding, bathing, diapering, and changing clothes when needed.
  • Encouraged language development by reading stories and engaging in conversations with the children.
  • Transported special needs children to medical appointments and other necessary outings.
  • Provided emotional support and encouragement to foster positive behavior in the children.
  • Collaborated with parents and other healthcare professionals to develop strategies for meeting the unique needs of each child.
  • Observed signs of discomfort or distress in order to respond appropriately in emergency situations.
  • Developed professional connections with clients through compassion and comprehensive guidance in daily activities.

Seller

Cutco Cutlery
Merced, CA
03.2023 - 05.2024
  • Assisted customers with returns or exchanges when necessary.
  • Responded promptly to customer inquiries, complaints, and requests for product information.
  • Assisted customers with purchases by sharing merchandise and pricing information.
  • Handled credit cards and cash to accurately process payments at point of sale.
  • Developed relationships with customers and presented promotions that increased shelf space, sales and profit.
  • Demonstrated products features, capabilities, and benefits in order to secure sales.

Education

Bachelor of Arts - Psychology

University of California, Merced
Merced, CA
12-2023

Associate of Arts -

Merced College
Merced, CA
05-2022

High School Diploma -

Buhach Colony High School
Atwater, CA
06-2019

Skills

  • Customer Service
  • Call Handling
  • Documentation Development
  • Help Desk Support
  • Customer Needs Assessment
  • Service Desk Support
  • Relationship Building
  • Professionalism
  • Adaptability and Flexibility
  • Customer Communication and Empathy
  • Adaptability
  • Patient
  • Responsible

Languages

English
Professional
Spanish
Native/ Bilingual

Community Service

  • Involved within the community. Always seeking to help others and satisfy their needs.
  • Cleaning parks and environment.
  • Provide food at the shelter in Merced.

Accomplishments

  • Jim & Lu Edmonson UC Merced Transfer Scholarship (2022)
  • California Food Producers Scholarship (2023)

Timeline

Help Desk Assistant

Merced Flea Market
11.2023 - Current

Research Scholar

UC Merced
09.2023 - Current

Seller

Cutco Cutlery
03.2023 - 05.2024

Special Needs Babysitter

Own House
07.2019 - Current

Bachelor of Arts - Psychology

University of California, Merced

Associate of Arts -

Merced College

High School Diploma -

Buhach Colony High School

Similar Profiles

CREATE PROFILE
Rebeca Guano