Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Victor Hugo Romero

Gypsum

Summary

Professional healthcare leader with strong background in medical assistance. Skilled in patient care, administrative tasks, and clinical support. Highly reliable with focus on teamwork and adaptability to changing needs. Known for excellent communication, organizational skills, and results-driven approach.


Overview

6
6
years of professional experience
1
1
Certification

Work History

Lead Medical Assistant

Colorado Mountain Medical (Vail Health)
04.2023 - Current
  • Triaged incoming calls for provider to determine callers' needs for immediate appointments or scheduled visits.
  • Ensured patient satisfaction by promptly addressing concerns, answering questions, and providing exceptional customer service.
  • Demonstrated expertise in phlebotomy, specimen collection, and basic laboratory testing procedures to support accurate diagnosis and treatment decisions.
  • Ensured timely follow-up care by contacting patients with test results and coordinating necessary appointments for further evaluation or treatment.
  • Assisted physicians and nurses with clinical procedures following safe practices.
  • Taught patients about medications, procedures, and care plan instructions.
  • Documented patient information in EMR and prepared paperwork for medical staff.
  • Assisted in various medical procedures such as vaccinations, wound care, and diagnostic testing for efficient patient care delivery.
  • Improved patient outcomes by closely monitoring vital signs, accurately documenting findings, and promptly reporting any abnormalities to supervising clinicians.
  • Assisted with routine checks and diagnostic testing by collecting and processing specimens.
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Increased clinic efficiency by training and mentoring new medical assistants on clinical procedures and best practices.
  • Called and faxed pharmacies to submit prescriptions and refills.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Completed EKGs and other tests based on patient presentation in office.
  • Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Excellent communication skills, both verbal and written.
  • Passionate about learning and committed to continual improvement.
  • Enhanced patient satisfaction by providing efficient and professional phlebotomy services.
  • Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus.
  • Oriented and trained new staff on proper procedures
  • Prepared lab specimens for diagnostic evaluation.
  • Collected and documented patient medical information such as blood pressure and weight.


Medical Assistant

Colorado Mountain Medical
08.2022 - 04.2023
  • Prepared lab specimens for diagnostic evaluation.
  • Helped improve patient outcomes by educating and advising on relevant treatments and care.
  • Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
  • Obtained client medical history, medication information, symptoms, and allergies.
  • Obtained and documented patient medical history, vital signs and current complaints at intake.
  • Maintained strict adherence to infection control protocols by following proper sterilization techniques for medical equipment.
  • Completed EKGs and other tests based on patient presentation in office.
  • Oriented and trained new staff on proper procedures and policies.
  • Measured patient pulse oximetry.
  • Improved patient experiences by efficiently managing appointments and maintaining organized medical records.
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Worked well in a team setting, providing support and guidance.
  • Skilled at working independently and collaboratively in a team environment.
  • Draw Blood/ Vaccines intakes


Patient Access Representative

Vail Health
12.2021 - 08.2022
  • Identified insurance payment sources and listed payers in proper sequence to establish chain of payment.
  • Addressed bad debts in line with set protocols.
  • Delivered support to medical staff in completion of patient paperwork.
  • Processed payments using cash and credit cards, maintaining accurate records of transactions.
  • Applied administrative knowledge and courtesy to explain procedures and services to patients.
  • Trained new staff on hospital processes and procedures.
  • Followed document protocols to safeguard confidentiality of patient records.
  • Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
  • Answered incoming calls, scheduled appointments and filed medical records.
  • Provided excellent customer service to patients and medical staff.
  • Resolved patient billing issues in line with established guidelines.
  • Performed patient scheduling and registration functions to serve as initial contact point for medical office visits.
  • Contributed to a positive work environment by fostering strong relationships among colleagues, promoting teamwork, and sharing best practices.
  • Trained new staff on filing, phone etiquette and other office duties.
  • Excellent communication skills, both verbal and written.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Demonstrated a high level of initiative and creativity while tackling difficult tasks.

Patient Access Representative

Kern Medical Center
04.2019 - 12.2021
  • Identified insurance payment sources and listed payers in proper sequence to establish chain of payment.
  • Addressed bad debts in line with set protocols.
  • Delivered support to medical staff in completion of patient paperwork.
  • Processed payments using cash and credit cards, maintaining accurate records of transactions.
  • Trained new staff on hospital processes and procedures.
  • Applied administrative knowledge and courtesy to explain procedures and services to patients.
  • Followed document protocols to safeguard confidentiality of patient records.
  • Managed challenging situations effectively by remaining calm under pressure while resolving conflicts or addressing dissatisfied patients professionally.
  • Answered incoming calls, scheduled appointments and filed medical records.
  • Provided excellent customer service to patients and medical staff.
  • Facilitated communication between patients and various departments and staff.
  • Contributed to a positive work environment by fostering strong relationships among colleagues, promoting teamwork, and sharing best practices.
  • Educated patients on importance of preventive health care and insurance coverage.
  • Increased efficiency in managing high call volumes by developing effective phone triage techniques for prioritizing urgent matters.
  • Trained new hires on department procedures, policies, and software systems, ensuring consistent quality service delivery from all team members.
  • Provided excellent customer service through active listening skills, understanding patient needs, and offering tailored solutions where applicable.
  • Greeted and assisted patients with check-in procedures.
  • Offered simple, clear explanations to help clients and families understand hospital policies and procedures.
  • Organized and detail-oriented with a strong work ethic.

Education

Bachelor of Science - Registered Nurse

Colorado Mountain College
06-2027

Associate of Science - Health Sciences

Colorado Mountain College
Glenwood Springs, CO
05-2025

High School Diploma -

Eagle Valley High School
06.2007

Skills

  • Patient Care
  • Clinical Documentation
  • Blood and Tissue Collection
  • Insurance Verification
  • Medical terminology in Spanish/English
  • CPR/AED
  • Customer Service
  • Fluent in Spanish
  • Certified Clinical Medical Assistant (CCMA)
  • Bilingual
  • Clinical leadership
  • Scheduling and appointment management

Certification

  • CCMA - Certified Clinical Medical Assistant
  • CPR

Languages

English
Full Professional
Spanish
Full Professional

Timeline

Lead Medical Assistant

Colorado Mountain Medical (Vail Health)
04.2023 - Current

Medical Assistant

Colorado Mountain Medical
08.2022 - 04.2023

Patient Access Representative

Vail Health
12.2021 - 08.2022

Patient Access Representative

Kern Medical Center
04.2019 - 12.2021

High School Diploma -

Eagle Valley High School

Bachelor of Science - Registered Nurse

Colorado Mountain College

Associate of Science - Health Sciences

Colorado Mountain College

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Victor Hugo Romero