Summary
Overview
Work History
Education
Skills
Timeline
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Candace Goodsell

Bothell,WA

Summary

Personal and dedicated Service Representative with experience in the Insurance, Refrigeration, and HVAC industries. Solid team player with upbeat, positive attitude and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses. As well as, Technologically-savvy employee with proven sales, time management and multitasking abilities. Attentive to customer needs and ready to break down technical problems to develop effective solutions.

Overview

3
3
years of professional experience

Work History

Services Sales Engineer

PermaCold Engineering
07.2023 - Current
  • Generating service sales.
  • Built relationships with customers and community to promote long term business growth.
  • Working with Service team including techs, Senior Sales Engineers, and Preventative Maintenance Sales Specialists to help maximize performance and efforts.
  • Account maintenance.
  • Service sales proposals and estimating for new services & maintenance agreements, compressor overhauls, mechanical integrity inspection, parts, and engineering services.
  • Job project lead development.
  • Assisting in construction job proposal development.
  • Developing and maintaining client relationships.
  • Assisting in the identification of new work opportunities for all company business units.
  • Project management.

P&C Processing Support Associate

Federated Insurance
06.2021 - 06.2023
  • Processed timely and accurate account maintenance updates, keeping all records current, accurate and compliant.
  • Consulted with customers regarding needs and addressed concerns.
  • Processed customer account changes with proprietary software.
  • Used service skills and technical knowledge to ascertain issues and provide swift, successful resolutions.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Answered constant flow of customer calls with minimal wait times.
  • Updated account information to maintain customer records.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Offered advice and assistance to customers, paying attention to special needs or wants.

Office Support Intern

Federated Insurance Companies
01.2021 - 05.2022
  • Received incoming mail, sorted packages and delivered items to appropriate staff members.
  • Copied and filed blueprints and different office locations property records.
  • received and prioritized support requests to maximize resource utilization.
  • Created and updated technical documentation for network installations and changes to existing installations.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Juggled multiple projects and tasks to ensure high quality and timely delivery.

Education

Associate of Science - Business

Riverland Community College
Austin, MN
05.2023

High School Diploma -

Owatonna Senior High School
Owatonna, MN
06.2021

Skills

  • Customer support
  • Quality Assurance
  • Customer service excellence
  • Record Management
  • Data Entry
  • Technical Documentation Reading
  • High-energy attitude
  • Multitasking and Organization
  • Self-Motivated
  • Telephone Etiquette
  • Interpersonal and Social Skills
  • Critical thinking
  • Reliable & Trustworthy
  • Sales Proposals
  • Sales Closing
  • Field Consulting
  • Account Servicing
  • Proposal Development
  • Bid Preparation
  • Cost Estimations
  • Project management
  • Customer relationship management
  • Problem solving

Timeline

Services Sales Engineer

PermaCold Engineering
07.2023 - Current

P&C Processing Support Associate

Federated Insurance
06.2021 - 06.2023

Office Support Intern

Federated Insurance Companies
01.2021 - 05.2022

Associate of Science - Business

Riverland Community College

High School Diploma -

Owatonna Senior High School

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Candace Goodsell