Amanda Wano
Personal Assistant/Business Owner/Nanny
Stoystown,PA
Summary
Accomplished Assistant Manager with in-depth experience consistently rising through ranks. Well-versed in sales, personnel management, accounting and inventory management. Dedicated to complete knowledge of company products and services for optimized customer service. Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement. Enthusiastic management professional with demonstrated success supervising staff and building teams. Proven history of achieving sales goals by monitoring employee performance and coaching staff on effective sales methods. Skilled in solving complicated issues and making proactive operational changes. Agile and adaptable staff leader with stellar work history, motivational approach and upbeat nature. Skilled at training employees and leveraging organized approaches to handle daily planning, scheduling and customer service requirements. Forward-thinking and industrious with diplomatic communication style focused on maximizing engagement and satisfaction. Proficient delivering encouragement and feedback to help employees be successful. Energetic professional with great poise. Well-trained in business. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Adept individual with more than 15 years working as Manager for a growing revenue-generating business. Determined and experienced in mentoring and challenging team members to meet and exceed company goals. Multi-tasking Manager well-known for creating positive workplace culture and high-performing teams. Demonstrated a wide variety of expertise, including competitive offerings, pricing and market positioning.
Overview
24
24
years of professional experience
Work History
Assistant Manager
Amandas Odds & Ends
Stoystown, PA
05.2018 - 01.2021
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Monitored security and handled incidents calmly.
- Established and optimized schedules to keep coverage and service in line with forecasted demands.
- Assisted in organizing and overseeing assignments, planning and coordinating in-house and outsourced resources.
- Created my own business variety of tasks, for number of clients. Covid began to get worse, so did business
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies
- Developed strategy to increase sales and drive profits
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences
- Mentored team members to enhance professional development and accountability in workplace
- Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements and evaluate progress toward goals
- Created employee schedules to align coverage with forecasted demands
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies
Personal Assistant
Walt Jeffers
Davidsville, PA
06.2008 - 09.2017
- Displayed absolute discretion at handling confidential information.
- Oversaw personal and professional calendars and coordinated appointments for future events.
- Maintained appropriate filing of personal and professional documentation.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Provided multifaceted services to career professionals by running errands, managing mail, scheduling appointments and arranging transportation.
- Organized and attended meetings and compiled related documents and reports.
- Arranged domestic and international travel plans and itineraries.
- Kept detailed track of household and maintenance inventory and schedules.
- Organized clients' homes prior to arrival home and performed house-sitting duties.
- Managed pet care, phone screening, shopping and bill paying to provide clients with premium family time.
- Monitored household expenditures and budgeted for groceries and household utility payments.
- Utilized personal and professional networks to identify, acquire and manage new clients.
- Transported children to and from school, activities and appointments.
- Picked up and dropped off clients at airport.
- Coordinated and planned vacations for family.
- Updated executives on changing business needs by thoroughly documenting internal and client meetings.
- Managed residential properties and staged homes prior to clients' arrivals.
- Informed vendors and contractors of client project requirements to foster client satisfaction.
- Maintained and organized all shared drives, documents and spreadsheets in Google Workspace
- Oversaw personal and professional calendars and coordinated appointments for future events
- Sourced and ordered office equipment and supplies
- Answered phone calls and addressed customer questions and concerns to promote satisfaction and continued business
- Used discretion when handling confidential information
Private Nanny
Kristin Haynes
Johnstown, PA
02.2007 - 01.2013
- Organized and cleaned home after activities by picking up toys and straightening up play room.
- Built positive and nurturing environments to support child social and emotional growth.
- Played games, worked on puzzles and read books to young children.
- Prepared healthy, age-appropriate snacks and meals.
- Led indoor and outdoor activities to entertain and occupy children.
- Monitored schedules to maintain sleeping, eating and school schedules for children.
- Established lasting, professional connections with families and children by encouraging open communication and delivering positive feedback.
- Organized different types of activities to enhance physical and intellectual development.
- Bathed, dressed and helped with teeth brushing as part of bedtime preparation.
- Prepared tasty, healthy meals for children to encourage good eating habits.
- Assisted children with homework assignments and special projects across different subjects.
- Drove children to dance, cheer and sports practices.
- Earned CPR, STNA certification to expand skills and gain better understanding of childcare field.
- Monitored schedules to maintain sleeping, eating and school schedules for children
- Established lasting, professional connections with families and children by encouraging open communication and delivering positive feedback
- Organized and cleaned home after activities by picking up toys and straightening up play room
- Built positive and nurturing environments to support child social and emotional growth
- Organized extracurricular schedules for sports and classes and provided safe transportation to different events
Sales Representative/Manager
Moores Fitness
Springfield, OH
05.2003 - 07.2006
- Monitored customer buying trends, market conditions and competitor actions to adjust strategies and achieve sales goals.
- Managed order cycle to enhance business development and maintain sustainability and customer satisfaction.
- Handled customer relations issues, enabling quick resolution and client satisfaction.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
- Produced contracts, reports, letters, and proposals for clients.
- Organized promotional events and interacted with community to increase sales volume.
- Resolved customer issues quickly
- Developed strategic relationships with key suppliers and clients to foster profitable business initiatives.
- Met with existing customers and prospects to discuss business needs and recommend optimal solutions
- Enhanced marketing and sales strategies to increase profitability and develop organizational pipeline
Server
Pizza Hut
Springfield, OH
10.2000 - 05.2003
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Bussed and reset tables to keep dining room and work areas clean.
- Checked identification for minimum age for sale of alcoholic beverages.
Education
High School Diploma -
North High School
East Springfield, OH05.2003
Skills
- Recruiting and interviewing
- Staff Management
- Employee schedule
- Consulting
- Sales growth
- Business Development
- Strategic planning
- Training
- Staff supervision
I Yoga, Spirituality, Arts & Crafts, Physical Activities , Scrapbooking, Interior Decoratinge
Just a few of my many hobbies that keep me sane..........
I try and begin each day with Meditation, and practicing Yoga. Arts and Crafts and Scrapbooking, are a few of the extra curricular activities i enjoy when I have free time Physical activities are a must, they keep me grounded. Interior Decorating is one of my many talents, have a keen eye for what fits and looks good! Im in my element when i put my decorating "hat on".
Timeline
Assistant Manager
Amandas Odds & Ends
05.2018 - 01.2021
Personal Assistant
Walt Jeffers
06.2008 - 09.2017
Private Nanny
Kristin Haynes
02.2007 - 01.2013
Sales Representative/Manager
Moores Fitness
05.2003 - 07.2006
Server
Pizza Hut
10.2000 - 05.2003
High School Diploma -
North High School
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