Summary
Overview
Work History
Education
Skills
Timeline
CustomerServiceRepresentative

Abigail Lutz

Dyer,IN

Summary

Knowledgeable and dedicated customer service professional with extensive experience in the customer service industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Overview

2
2
years of professional experience

Work History

Customer Service Representative

Allstate Insurance Co
Hobart, IN
06.2020 - Current
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with minimal wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Consulted with outside parties to resolve discrepancies and create expert solutions.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Met customer call guidelines for service levels, handle time and productivity.

Education

High School Diploma -

Indiana University Northwest
Gary, IN
05.2024

Skills

  • Data Entry and Maintenance
  • Efficient and Detail-Oriented
  • Responding to Difficult Customers
  • Customer Account Management
  • Customer Data Confidentiality
  • Calm and Professional Under Pressure
  • Understanding Customer Needs
  • Issue and Complaint Resolution

Timeline

Customer Service Representative

Allstate Insurance Co
06.2020 - Current

High School Diploma -

Indiana University Northwest

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Abigail Lutz