Alejandra Maciel
DALLAS,TX
Summary
Dedicated Cashier Assistant brings customer-first attitude to helping clients safely shop, buy and transport items to vehicles. Experience cleaning and sanitizing work environment, carts and baskets alike to promote customer health and wellbeing. No-job-too-small approach to helping locate, bag and carry purchases. Offers energetic approach to assisting customers and fellow employees.
Focused Cashier Assistant lends can-do demeanor to support front-end checkout experience. Particular focus on keeping shopping area, cashier stations, carts and baskets sanitized for each use, well, that used to be like that some years back but now the retail store provides to the customers a small station a the front entrance where they are able to use hand sanitizer and/or sanitized wipes, if they please. Dedicated approach to helping resolve customer inquiries and support product location, purchase and transport. Detailed understanding of practices to keep store smoothly operating.
Motivated cashier and stocker with 3 years of experience in being a cashier assistant with the retail store. WIth the retail store Marshalls store, the recent one, it's around 7 years and 5 months. Accomplished various tasks daily, including tidying up the job position it may be that I am gonna begin working at, stocking shelves with clothes, beauty products, home products, toys, and all with excellent satisfaction of hard work ethic. Collecting payments with cash registers. Cheerful when assisting customers and coworkers.
Reliable in whichever job position I may be given at the retail store, offering strong multitasking, problem-solving, and communication skills, as well as strengths in promoting products and finalizing sales. Successful at upselling target items and giving customer positive experiences to drive loyalty and repeat business. Trained in (being a supervisor/mentor) and (become an excellent cashier associate just by being a cashier assistant). Those areas and to be flexible with changing business needs.
Results-focused Clerk who thrives in fast-paced, deadline-driven environments. Committed to accuracy and efficiency as achieved through hard work and attention to detail. Known for excellence in having friendly customer service satisfaction positive attitude and behavior.
Dedicated and responsible retail professional with demonstrated skills in processing payments, restocking shelves, and promoting sale items. Proficient in Women's/Juniors department and Women's Beauty department , or any of the departments really, but those departments are the most I am mostly told to go to because those are the best I am at department merchandise and adept at offering every customer upbeat and knowledgeable support.
Dedicated Cashier experienced in high-end retail operations. Professional and friendly with remarkable customer service and sales abilities. Bringing experience and deep knowledge of boutique-type products.
High-energy in all of the job positions I have had working there with the retail store(Fitting rooms associate, Sales floor customer service representative associate, & also a casier assistant) offering over 5 years of THE TJX /MARMAXX retail store company experience. Effectively boost add-on sales with good interpersonal communication skills. Dependable and adaptable with resourceful nature and conscientious approach.
Versatile cashier assistant, fitting rooms, and sales floor customer service representative associate) with exemplary cash register system skills and proven commitment to store cleanliness and safety. Determined to lead and promote high levels of customer service and engagement efforts.
Enthusiastic in being a cashier assistant, though I hope I may end up come to be an excellent main cashier eager to contribute to team success through hard work, attention to detail and excellent organizational skills. I am already a cashier assistant but am willing to keep going forward until I become a fully, main cashier. Have a clear understanding of learning each and every day I work at the front end as a cashier assistant to go along with the skills that my coworkers have trained me in. Like excellent customer service satisfaction, financial balanced skills, well done recovery(organizing clothes and products that either have been returned from customers up at the registers, or price checks, items not being well bar code labeled, or have got no label, and have to have the code of the store., such as other related things. I am really determined and motivated to excel in it.
Overview
17
17
years of professional experience
6
6
years of post-secondary education
3
3
Languages
Work History
Cashier
Marshalls
Dallas, TX
09.2021 - Current
- Collected and authorized payments of guests.
- Worked flexible schedule and extra shifts to meet business needs.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
- Set up new sales displays each week.
- Operated cash register to record transactions accurately and efficiently.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Solicited customers to purchase loyalty and item protection plans, successfully bringing in $[Amount] per month in new revenue.
- Demonstrated product features, answered questions, and redirected objections to highlight positive aspects.
- Learned [Job title] and [Job title] positions and provided backup at key times.
- Performed cash, card and check transactions to complete customer purchases.
- Used POS system to enter orders, process payments and issue receipts.
- Maintained cash drawer of $[Amount] or more per shift.
- Monitored self-checkout systems and provided assistance or intervention where required.
- Restocked and organized merchandise in front lanes.
Customer Experience Sales Floor Associate
Marshalls
DALLAS, TX
09.2013 - Current
- Refunded payments for returned items, processed exchanges and offered store credit to achieve customer satisfaction.
- Coordinated restocking of sales floor with current merchandise and accurate signage for current promotions.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
- Approached browsing customers to initiate conversations to determine buying preferences.
- Applied security and loss prevention training toward recognizing risks and reducing store theft.
- Balanced and organized cash register by handling cash, counting change and storing coupons.
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Prepared merchandise for distribution and placement across sales floor by building pallets and tagging products.
- Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue.
- Spoke to customers in native language to increase loyalty and establish relationships.
- Alerted customers to upcoming sales events and promotions.
- Greeted customers, helped locate merchandise and suggested suitable options.
- Managed efficient cash register operations.
- Answered customer questions about products and services, helped locate merchandise and promoted key items.
- Increased business sales utilizing [Product or Service] knowledge.
- Developed strong rapport with customers and created positive impression of business.
- Listened to customer needs and desires to identify and recommend optimal products.
- Conducted product demonstrations to highlight features and redirect objections to positive aspects.
- Monitored customers for signs of security concerns and escalated issues to management.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Assisted customers with signing up for store loyalty programs and provided details about key benefits.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Processed accurate credit, debit, check and cash sales transactions for more than [Number] customer orders per day.
- Used product knowledge, sales abilities and customer relations skills to drive substantial sales increases in [Type] and [Type] products.
- Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Prioritized helping customers over completing other routine tasks in store.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Discussed [Product or Service] with customers, outlined restrictions and educated on policies.
Retail Fitting Room Associate
Marshalls
DALLAS, TX
09.2013 - Current
- Cleaned and maintained fitting rooms regularly.
- Collected discarded merchandise, sorted and returned to display racks.
- Assisted customers by finding proper clothing sizes and accessories that would complement outfits.
- Organized clothing and accessories that customers had returned to fitting room desk.
- Maintained high customer readiness standards by delivering clean, neat and easy-to-shop store environment.
- Offered help to customers and brought alternative sizes.
- Monitored customers for signs of theft.
- Contributed to [Number]% decrease of store theft by following preventive procedures and communicating with loss prevention.
- Led customers to right aisles and shelves to provide information on available clothing items and accessories. but only visually because I am not able not available to leave the job position. I can only tell them where the location they would want to go to is.
- Scanned and bagged merchandise for approximately [Number] customers per shift.
- Answered customer telephone calls to provide information about store policies and available merchandise.
- Reduced theft by limiting number of items that each customer took into fitting rooms.
- Placed merchandise on appropriate hangers, verifying hanger sizes matched garment sizes.
- Suggested accessories such as belts, jewelry and shoes to complement chosen clothing items.
- Checked garments for damage and placed tags prior to returning items to sales floor.
- Placed customers' chosen items on racks inside fitting rooms and provided location of assigned rooms.
- Answered customer questions and assisted with fittings by retrieving alternate sizes, colors and clothing options.
- Repackaged and tagged returned items for sales floor.
- Checked fitting room stalls and sorted merchandise to racks.
- Used PDT to process customer returns and reticket merchandise.
- Welcomed each customer to fitting room with warm smile and kind words.
Education
High School Diploma -
Harmony Science Academy-Dallas
Dallas, Tx. 08.2006 - 05.2010
Methodist Mission Home
San Antonio, Tx. 09.2011 - 10.2012
No Degree - Psychology, American Sign Language
Eastfield Community College
Dallas, Tx. 05.2010 - 05.2011
Skills
I may be quiet yet talkative, unpredictably but also at the same time highly observant and analytical
Friendly, Respectful
Hard worker
Timeline
Cashier
Marshalls
09.2021 - Current
Customer Experience Sales Floor Associate
Marshalls
09.2013 - Current
Retail Fitting Room Associate
Marshalls
09.2013 - Current
Methodist Mission Home
09.2011 - 10.2012
No Degree - Psychology, American Sign Language
Eastfield Community College
05.2010 - 05.2011
High School Diploma -
Harmony Science Academy-Dallas
08.2006 - 05.2010