Madison Meyer
4013 Julian St.
Summary
Attentive and Agile business professional, searching for an administrative position in an exceptional organization, where I can utilize my 3+ years of administrative support skills. Offering strong attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments. Responsible, punctual and productive professional when working with little to no supervision.
Overview
2
2
years of professional experience
Work History
Administrative Assistant 1
Pinnacle
10.2024 - Current
- Optimized calendar management for managers by scheduling meetings strategically while considering priorities and minimizing conflicts.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Maintained confidentiality of sensitive information by adhering to privacy policies.
- Managed expense reports for managers, ensuring accurate documentation of spending for budgeting purposes.
Customer Experience Coordinator
Veterinary Emergency Group
07.2024 - 10.2024
- Process payments, maintain the accuracy of customer's personal and financial records, as well as payment history and completion
- Introduced personalized follow-up procedures after resolving complaints, increasing positive feedback from customers about their experiences.
- Manage incoming customer communications (email, text messages, phone calls)
- Coordinate video chats between customers, their pet, and our team when they cannot be in the hospital
Customer Service Representative
VCA Hospitals
09.2022 - 07.2024
- Created appointments, and updated client records via email, phone, or text.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents
Education
Bachelor of Science - General Studies
University of Central Oklahoma
Edmond, OK05-2023
Associate of Applied Science - Science
Independence Community College
Independence, KS05-2020
Skills
- Call Management
- Calendar Management
- Daily Operations Support
- Time Management
- Strong verbal and written communication skills, interpersonal and organizational skills
- Detail Oriented
- Strong Analytical skills
- Creative & Proactive
- Adobe/Canva Experience
- Microsoft office (Word, Excel, Powerpoint)
- Able to work independently as well as interact & work effectively with coworkers and all levels of management
Work Involvement
- Assisted with TMMC Roadshow
- Dallas Arboretum - Oncor Volunteer Night
Timeline
Administrative Assistant 1
Pinnacle
10.2024 - Current
Customer Experience Coordinator
Veterinary Emergency Group
07.2024 - 10.2024
Customer Service Representative
VCA Hospitals
09.2022 - 07.2024
Bachelor of Science - General Studies
University of Central Oklahoma
Associate of Applied Science - Science
Independence Community College
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