Namrata Dubey

Operations Coordinator with experience managing complex, system-driven operations across multiple concurrent initiatives. Strong background in scheduling, documentation, cross-functional coordination, risk tracking, and status reporting using Smartsheet and enterprise systems. Experienced in regulated environments supporting government and enterprise clients.

• Coordinated operational and system-driven relocation activities for international household goods shipments, supporting scheduling, execution, tracking, and customer communication.
• Managed multiple concurrent Moves involving shipment tracking, pre-move surveys, packing schedules, documentation flow, transportation logistics, and client coordination.
• Planned and maintained Moves timelines, task lists, and inter dependencies to ensure milestones such as carrier cut-offs, customs clearance, and final delivery were achieved on schedule.
• Documented move requirements and applied them to organize shipment timelines, task sequencing, and vendor coordination to ensure smooth relocation execution.
• Monitored shipment progress daily, identifying risks related to customs clearance, documentation accuracy, trucking availability, or carrier schedules, and escalating issues proactively to leadership.
• Created and maintained operational documentation including SOPs, process flows, checklists, tracking dashboards, and executive-level status summaries.
• Built and managed Smartsheet trackers and dashboards to monitor timelines, KPIs, service metrics, and workflow bottlenecks, supporting data-driven operational decisions.
• Prepared and distributed shipment status updates for management, clients, and customers
• Served as the primary liaison between internal teams, destination agents, customs brokers, trucking companies, steamship lines, airlines, and clients to ensure alignment and timely execution
• Supported high-volume, regulated operations for government, military, and enterprise clients, ensuring compliance with contractual and documentation requirements.
• Utilized enterprise systems (Moveware, Magaya) to manage records, workflows, reporting, and billing while maintaining operational visibility.

Supported end-to-end production and sampling coordination for international apparel orders while acting as a liaison between buyers and manufacturing partners. Applied strong analytical and communication skills to monitor production timelines, manage approvals,and ensure operational efficiency across the supply chain.

• Collaborated with cross-functional stakeholders (buyers, sourcing teams, and factories) to gather product requirements and delivery timelines, ensuring alignment with seasonal demand and client expectations.
• Coordinated the Fit, Pre-Production (PP), and Top sample approval process, documenting feedback and updating order workflow based on buyer input similar to managing user stories and iterative testing cycles.
• Maintained detailed production tracking reports and proactively followed up with factories to ensure key milestones were met,identifying delays early and proposing schedule adjustments to maintain order commitments.
• Managed procurement data and vendor communication related to raw materials such as fabrics, trims, and accessories, ensuring alignment with production start dates.
• Assisted in generating and validating shipping instructions and maintained structured records for ongoing production orders—enabling accurate handoffs across teams
• Participated in production planning meetings and supported decision-making by sharing timely status updates and highlighting workflow bottlenecks.
• Standardized internal tracking templates and communication formats to reduce rework and improve clarity between buyer teams and factory leads
  

Performed data-driven employee background verification while supporting compliance reporting, audit readiness, and stakeholder communication. Documented verification outcomes, produced MIS reports for leadership, and contributed to SOP updates and process

improvements across verification workflows

• Coordinated end-to-end background verification for new hires by contacting previous employers, collecting employment data,and tracking pending responses to ensure service-level agreement compliance.
• Maintained accurate and auditable records of verification outcomes across multiple clients, using Excel-based logs and internal systems to categorize verification statuses (e.g., positive, negative, pending).
• Prepared and submitted daily MIS (Management Information System) reports highlighting key verification metrics, trends, and backlog status supporting leadership decision-making.
• Communicated regularly with clients to provide status updates and clarification on verification results, helping translate data into actionable feedback.
• Participated in process documentation and internal SOP reviews, contributing suggestions for improved follow-up scheduling and standardized email templates.
• Supported onboarding and training of junior team members by documenting workflows and helping ensure process consistency and data accuracy.
• Assisted during internal audits by cross-checking records, flagging missing information, and helping validate compliance readiness contributing to risk reduction and quality control.