Summary
Overview
Work History
Education
Skills
Timeline
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Your Name

Summary

Dynamic professional with extensive experience in management and customer service, notably at Focus Cleaners. Proven ability to enhance customer satisfaction through effective communication and problem-solving. Skilled in time management and organizational efficiency, consistently achieving operational excellence while fostering teamwork and collaboration. Adept at adapting to changing environments and maintaining high standards of service.

Overview

29
29
years of professional experience

Work History

Wirewoman and Assembly

Avail Switchgear Systems
07.2024 - Current

Complete the assembly and wiring of switchgear systems based on specified blueprints.

Parts Delivery Driver in Warehouse Associate

Leson Chevrolet
02.2017 - 04.2020
  • Kept records of pickups and deliveries and obtained necessary signatures and receipts.
  • Developed strong relationships with customers by providing professional and courteous service during deliveries.
  • Improved route planning through the use of GPS technology, optimizing delivery times and reducing fuel consumption.
  • Demonstrated excellent time-management skills by consistently meeting or exceeding delivery deadlines.
  • Increased customer satisfaction by ensuring timely and accurate parts delivery to various locations.
  • Collaborated with warehouse staff to ensure proper packaging and loading of parts for efficient delivery.
  • Streamlined inventory management by maintaining accurate records of parts received, stored, and delivered.
  • Maintained a clean driving record while adhering to all federal, state, and local transportation regulations.
  • Checked parts computer for stock items and initiated special orders.
  • Supported warehouse operations when not engaged in deliveries by assisting in order fulfillment tasks such as picking, packing, labeling, or shipping items as required.
  • Pulled parts off store shelves to fill customer orders.
  • Conducted regular inventory audits to identify discrepancies or potential issues, taking corrective action as necessary to maintain accurate records and prevent future errors.
  • Provided exceptional customer service at each point of contact during the delivery process, addressing concerns and answering questions as needed.
  • Adapted to last-minute schedule changes to meet customer needs without compromising on service quality.
  • Collaborated with warehouse staff to expedite loading and unloading processes for faster turnaround.
  • Maintained clean and organized delivery vehicle to uphold company's professional image.
  • Provided exceptional customer service, resolving inquiries and issues on spot.
  • Loaded truck and properly secured items to prevent damage for deliveries.
  • Kept detailed records of deliveries and money received from customers.

Owner/Operator

Focus Cleanersa
06.2014 - 11.2016
  • Managed day-to-day business operations.
  • Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
  • Increased customer satisfaction by providing high-quality services and timely communication.
  • Managed daily operations for optimal efficiency, streamlining processes to reduce costs.
  • Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Established strong relationships with suppliers, ensuring consistent delivery of goods and services at competitive prices.
  • Ensured compliance with relevant regulations, maintaining proper documentation and licensing requirements.
  • Kept all building areas and equipment functional and well-organized to promote business performance.
  • Cultivated a positive work environment, leading to higher employee retention rates and overall job satisfaction.
  • Trained and motivated employees to perform daily business functions.
  • Overseeing inventory management, reducing waste and maintaining adequate stock levels to meet demand.
  • Oversaw the hiring process, selecting highly skilled candidates who contributed significantly to company success.
  • Facilitated open communication channels among staff members, promoting teamwork for enhanced performance.
  • Implemented sustainable practices, reducing environmental impact.
  • Operated with safety and skill to avoid accidents and delays.
  • Interacted well with customers to build connections and nurture relationships.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Assisted in recruiting, hiring and training of team members.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.

Day Care Director

Building Blocks Academy
03.2012 - 06.2014
  • Ensured safety of children by enforcing strict health and safety guidelines in compliance with state regulations.
  • Managed administrative tasks such as record-keeping, billing, and reporting to ensure efficient operation of the daycare center.
  • Implemented ongoing professional development opportunities for staff members, improving overall quality of care provided at the facility.
  • Coordinated special events such as holiday parties or field trips that enriched children''s experiences at the daycare center.
  • Brought center into full compliance with licensing and safety regulations for fire and disaster preparedness, Department of Public Health codes and USDA nutritional guidelines.
  • Enhanced children''s emotional and social development by implementing age-appropriate programs and activities.
  • Streamlined daycare operations through effective scheduling, staff management, and budget control.

Manager

Premier Cleaners
10.1996 - 05.2011
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Cross-trained existing employees to maximize team agility and performance.

Education

Medical Assistant/ Phlebotomy -

Bryman College
New Orleans, LA
06.1998

General Studies - High School

Immaculate High School
Marrero
05.1996

Skills

  • Teamwork
  • Teamwork and collaboration
  • Problem-solving
  • Time management
  • Attention to detail
  • Flexible and adaptable
  • Multitasking
  • Reliability
  • Critical thinking
  • Excellent communication
  • Organizational skills
  • Active listening
  • Effective communication
  • Adaptability and flexibility
  • Decision-making

Timeline

Wirewoman and Assembly

Avail Switchgear Systems
07.2024 - Current

Parts Delivery Driver in Warehouse Associate

Leson Chevrolet
02.2017 - 04.2020

Owner/Operator

Focus Cleanersa
06.2014 - 11.2016

Day Care Director

Building Blocks Academy
03.2012 - 06.2014

Manager

Premier Cleaners
10.1996 - 05.2011

Medical Assistant/ Phlebotomy -

Bryman College

General Studies - High School

Immaculate High School