Kyesha Butler
Lapeer,US
Summary
Results-oriented professional with diverse background in management and customer service. Dedicated to providing excellent customer service and making operational and procedural improvements.
Overview
9
9
years of professional experience
Work History
Senior Customer Advocate
DTE Energy
Detroit, MI
02.2022 - Current
- Provided technical support to customers via phone, email and chat.
- Interpreted customer inquiries and provided accurate solutions in a timely manner.
- Conducted research into customer issues to ensure resolution of problems.
- Analyzed customer feedback to identify areas for improvement in products and services.
- Developed and maintained positive relationships with customers by providing exceptional service.
- Created detailed reports on customer interactions for management review.
- Collaborated with cross-functional teams to resolve complex customer issues.
Revenue Cycle Specialist
R1 RCM
Southfield, US
05.2019 - 12.2021
- Maintained current knowledge of insurance policies, procedures, regulations, and guidelines.
- Identified and corrected payment problems involving patients or third-party payers.
- Reviewed patient accounts to ensure accuracy and completeness of information.
- Analyzed claims data to identify trends in denials and rejections.
- Assisted with the development of new processes for billing, coding, collections, and reimbursements.
- Collaborated with other departments to resolve customer inquiries regarding billing issues.
- Ensured all regulatory requirements were met when submitting claims for payment.
- Resolved over 200 claim discrepancies per month, resulting in a 95% accuracy rate.
Member Advocate Specialist
Concentrix
Warren, US
11.2016 - 05.2019
- Responded to member inquiries and requests for services via phone, email, and chat .
- Provided guidance on insurance policies and procedures to members.
- Assisted members with understanding their benefit plans and coverage options.
- Resolved member complaints efficiently and effectively.
- Processed membership applications, renewals, changes, and cancellations.
- Provided technical support to over 100 customers daily, achieving a 90% customer service satisfaction rating.
Sales Associate
Macy's
Sterling Heights, US
08.2015 - 11.2016
- POS transactions
- Replenish shelves and display cases
- Recovery (floor support), inventory
- Stock room
- Cleaning fitting rooms, sales floor & workstations
- Floating cashier
Guest Online Services
Dialog Direct
Troy, US
07.2015 - 11.2015
- Inquiries that pertain to Target.com merchandise, use, features, coupons, and order information
- General questions and comments where guest can be directed to a link on Target.com
- Guest complaints or inquiries about Target's Mobile App
- Guest comments that express an opinion about their Target.com experience
- Positive comments from guests regarding the Target.com site, their order or services
- Prepare/ship invoices
- Assisting with Tracking Orders and Order Status
Education
Post-Secondary - Biology
Wayne State University
Detroit, MI05.2012
Diploma - General
Lincoln High School
Warren, MI05.2010
Skills
- Client Relationship Management
- Customer Support Expertise
- Customer Engagement via Chat
- Call center experience
- Support Resolution Skills
- Complaint resolution
- Technical Assistance
- Analytical Problem-Solving
- Healthcare Billing Expertise
- Debt Recovery Processes
- Analyzing claims
Assessments
- Medical billing, 02/01/23, Proficient
- Data entry: Attention to detail, 10/01/21, Proficient
- Work style: Reliability, 12/01/21, Completed
Personal Information
Authorized To Work: US
References
References available upon request.
Timeline
Senior Customer Advocate
DTE Energy
02.2022 - Current
Revenue Cycle Specialist
R1 RCM
05.2019 - 12.2021
Member Advocate Specialist
Concentrix
11.2016 - 05.2019
Sales Associate
Macy's
08.2015 - 11.2016
Guest Online Services
Dialog Direct
07.2015 - 11.2015
Post-Secondary - Biology
Wayne State University
Diploma - General
Lincoln High School
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