Kimberly Maner
Monroe,GA
Summary
I have worked in customer service for 5 years, mainly in human healthcare as well as veterinary medicine the last two years.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Client Service Coordinator
Banfield Pet Hospital
09.2022 - Current
- I greet our Clients as soon as they arrive with their beloved pets
- I check our Clients in, and out as well as schedule appointments for their pets
- I call for appointment reminders
- I email medical records, I receive payments as well as running end of day before leaving, and make all deposits ready.
Receptionist/Therapy runner
Adams Clinic of Chiropractic
03.2022 - 05.2022
- I answer phones, schedule appointments, input all demographics into the computer as well as file charts
- I assist with taking patients back and putting them on therapy if needed
- I help wherever I am needed.
Teacher
BBMA
12.2021 - 03.2022
- I assisted with the 2 year old class making sure the kids were learning and engaged.
case management coordinator
DME, Premier Kids Care
06.2021 - 03.2022
- I answer incoming calls, send text messages as well as set up their delivery, input all demographics into the system
- I get documents from the MDO so that I can submit prior Authorizations
- Once I receive the
- Prior Authorizations then I can set up delivery to the patients.
Customer Service Representative/ Medical Scheduler
Georgia SurgiCare
12.2020 - 08.2021
- I schedule for a very fast pace surgical office, as well as answer all incoming calls, and make outgoing calls
- I schedule new consultations as well as all follow up appointments and US appointments
- I input payments into Athenanet EMR system as well as verify insurance and update demographics into the system
- I sometimes help do intake
- My job entails a lot of different thing's and I am always multi tasking.
technologies representative
Dell, TeleNet Marketing Solutions
10.2020 - 01.2021
- We do business to business calls to try and get leads for our sales department
- So that they can finalize the sale
Health Care Technician
09.2020 - 11.2020
- I work very closely with all patients
- I help by keeping them engaged in several ways as well as cook, clean and bathe the patient if needed.
Innkeeper
Armstron inns
02.2018 - 10.2019
- I answered phones, checked clients into their suites, as well as cooked for them and tidied up their suites while they enjoyed the amazing history of Savannah, Ga.
Toddler Teacher
Bible Baptist Childcare
03.2007 - 05.2008
- I worked with the 2 year old class which included doing projects, working hands on and assisting in any way I could to make their lives brighter and better while they were here with me
- I love children very much.
Medical Receptionist/Office Assistant
Dr. Boyd Chiropractic
05.2004 - 05.2005
- I played a vital role in our patients lives
- I made sure that all of our patients were greeted as soon as they walked through our doors
- I also answered a multi line phone, I scheduled new appointments as well as follow ups
- Other times I would assist the Doctor if needed
- I did everything and anything I was told to do with grace and poise
Education
High school diploma -
Jenkins High School
Savannah, GAHigh school diploma or GED -
Jenkins High School
Savannah, GA2000
Skills
- Home Care
- Word Processing (2 years)
- Caregiving (3 years)
- Laundry
- Personal Assistant Experience (1 year)
- Event Planning
- Cleaning Experience (4 years)
- Data entry (2 years)
- Customer service (5 years)
- Typing
- Administrative Experience
- Meal Preparation
- Vital Signs (1 year)
- Patient Care
- Clerical Experience (5 years)
- English
- Front desk
- Multi-line phone systems
- Senior Care
- Microsoft Word, Cpr (3 years)
- Computer literacy
- Phone etiquette
- Medical Office Experience
- Microsoft Outlook
- Medical Terminology
- Microsoft Excel
- Sales
- Microsoft Word
- Veterinary experience
- Medical Receptionist
- Teaching
- Swimming
- Optical experience
- Office experience
- Microsoft Office
- EMR systems
- Medical scheduling
- Medical Records
- B2B Sales
- Insurance Verification
- Medical Billing
- ICD-10
- Medical Coding
- ICD-9
- HIPAA
- QuickBooks (2 years)
- Verif (1 year)
- Medical collection
- EClinicalWorks
- Google Docs (3 years)
- Google Suite (2 years)
- Google Ad Manager
- Care plans
- Analysis skills
- Medical office management
- Intake
- Office manager experience
- Windows
- Direct sales (1 year)
- Athenahealth (1 year)
- Assessments
- Verbal Communication — Proficient
- October 2020
- Speaking clearly, correctly, and concisely
- Full results: Proficient
- Dental receptionist skills — Proficient
- January 2021
- Managing practitioner schedules and maintaining accurate patient records
- Veterinary receptionist skills — Highly Proficient
- April 2021
- Full results: Highly Proficient
- Medical terminology — Proficient
- Understanding and using medical terminology
- Customer focus & orientation — Highly Proficient
- Responding to customer situations with sensitivity
- Receptionist — Proficient
- Using basic scheduling, attention to detail, and organizational skills in an office setting
- Customer service manager — Proficient
- Managing customer service representatives and resolving customer issues
- Remote fit — Highly Proficient
- May 2021
- Measures the traits that are important for successful remote workers
- Nursing assistant skills — Proficient
- Providing nursing aid to patients using knowledge of relevant equipment and procedures
- Work style: Reliability — Expert
- Tendency to be reliable, dependable, and act with integrity at work
- Full results: Expert
- Medical billing — Proficient
- Understanding the procedures and forms used for medical billing
- Work motivation — Expert
- Level of motivation and discipline applied toward work
- Medical receptionist skills — Highly Proficient
- Managing physician schedules and maintaining accurate patient records
- Verbal communication — Highly Proficient
- Customer service fit — Proficient
- Measures the traits that are important for success for customer service roles
- Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued
- Development in any professional field
Accomplishments
- CPT Coding
- Accounting
- Experience Administering Injections
- Cleaning
- Laboratory Experience
- Anatomy Knowledge
- Administrative experience
- Administration and business operations (2 years)
- Customer support (5 years)
- Documentation review
- HCPCS
- Administration and business administration (1 year)
- Administration and business operations (1 year)
- DME
- Triage
- Corporate finance
- Epic
- Business and operations (1 year)
Certification
CPR/First Aid
January 2022 to January 2024
I am certified in children's CPR, aswell as adults CPR.
AED Certification
January 2022 to January 2024
Child Development Associate Certification
Additional Information
- Willing to relocate: Anywhere, Authorized to work in the US for any employer
Languages
Spanish
Limited Working
Timeline
Client Service Coordinator
Banfield Pet Hospital
09.2022 - Current
Receptionist/Therapy runner
Adams Clinic of Chiropractic
03.2022 - 05.2022
Teacher
BBMA
12.2021 - 03.2022
case management coordinator
DME, Premier Kids Care
06.2021 - 03.2022
Customer Service Representative/ Medical Scheduler
Georgia SurgiCare
12.2020 - 08.2021
technologies representative
Dell, TeleNet Marketing Solutions
10.2020 - 01.2021
Health Care Technician
09.2020 - 11.2020
Innkeeper
Armstron inns
02.2018 - 10.2019
Toddler Teacher
Bible Baptist Childcare
03.2007 - 05.2008
Medical Receptionist/Office Assistant
Dr. Boyd Chiropractic
05.2004 - 05.2005
High school diploma -
Jenkins High School
High school diploma or GED -
Jenkins High School
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