Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Chad Riggs

Tucson,Arizona

Summary

C.H.A.D- Customer service. Hard Working. Adaptable. Duty Oriented. My objective is to develop stellar personal relationships between guests, management, team and clients. Always seeking new ways I can improve services and promote products and make the best experience possible for our guests old and new alike. With a friendly smile, stellar service and great personal interaction and appreciation.

Overview

21
21
years of professional experience

Work History

Server

Scordato's Pizzeria
04.2023 - Current
  • Making sure prompt service is delivered to our guests
  • A comprehensive knowledge of Italian Food
  • Wine Pairings and proper wine presentation
  • Great rapport building with new and regular guests
  • Transaction handling and maintenance
  • Beverage refills
  • Remembering our customers names and what they enjoy
  • Bussing and pre-bussing
  • Full hands in and full hands out
  • Proper timing of appetizers , entrees and desserts
  • Letting Chef's and BOH know menu counts

Server

First Watch
02.2023 - 10.2024
  • Always greeting our guests with a fresh pot of Project Sunrise coffee
  • Ensuring and executing the FIRST WATCH 10 Commitments: 1) Every customer greeted at the door within 1 minute. 2) Tables are greeted in 2 minutes. 3) Food is delivered within 10 minutes. 4) 5 steps of service executed properly. 5) Tables are reset in 3 minutes. 6) Customer concerns are handled with care and urgency. 7) Restaurant is clean and well maintained. 8) Never run out of any item. 9) Say goodbye to every customer. 10) Do all of the above with a smile and pleasant attitude.
  • Ensuring the proper execution of our 5 steps of service: 1)Welcome and Warmth. 2) Get the order started. 3) Hot food Hot. 4) Check in after 2 minutes or 2 bites. 5.Present the Check 1/2 way through the meal.
  • Maintain upbeat attitude while delivering an enthusiastic smile and tempermant
  • Time management
  • Prebussing, making sure condiments such as syrups and butters are provided
  • Promoting our new seasonal items
  • Always upselling (Example: Our seasonal tropical sunrise taste just like tasty peach rings , but it's USDA organic and also nutrional! )
  • Team building and positive reaffirmation
  • Menu Knowledge and guest recognition (Example: Oh hi mary, good morning to you, will it be your usual Smoked Salmon frittata or we mixing it up today with our new Seasonal Hash?)
  • Consistent kitchen communication on how many menus to ensure proper food times
  • Two-Hands in, Two-hands out; always making sure to stay busy be it running food/drinks, condiments, and dishes for my tables, or my fellow servers
  • Handling money transactions and asking guests if they were satisified and would be interested on giving us some feedback to ensure great service and their delight!
  • Always thanking our guests for their patronage and that we look forward to seeing them soon

Server

BJ's Restaurant and Brewhouse
01.2022 - 01.2023
  • Serving food and beverages while maintaining high quality formal table service to over 100+ customers daily.
  • Delivering quality service by providing a warm and welcoming enviorment
  • Enthusiastic attitude and greeting with eye to eye contact , smile and verbal professionality 
  • Service oriented, highly disciplined and high performance
  • Knowledge of Food, beverages, beers and spirits to ensure the satisfaction of guests and to recommend proper pairings ( example: The fish and chips would go spelndid with a lighter beer such as a blonde or pilsner)
  • Promoting our featured and newest items or daily specials
  • Always pushing for upselling without pressure ( example: that normally comes with fries but the sweet potato fries here are pretty choice! How about we give those a go Ma'am?" )
  • Serves all beverages and food courses to guests in timely manner 
  • Keeps Kitchen staff informed of meal progression and stellar communication with back of house, kitchen, chefs 
  • Keeps host and hostess informed of table managements for section requirments
  • Prebussing, bussing, and setting tables as required
  • Maintaining the dining ambience with friendly attitude and great rapport among guests ( example: noticing they are wearing a veteran hat and thanking them for their service)
  • 2 bite/2minute check rule to ensure it suits the guests needs
  • Pitch expert on dessert recommendation
  • Handling card or cash transactions properly timely and being non-invasive. 
  • Thanking them for coming in and their business and encouraging them by letting them know we'll see you soon!

Server

Sushi Garden LLC
04.2019 - 12.2021
  • Delivering quality service with a warm and welcoming atmosphere with proper greeting and friendly attitude
  • Assisting guests with making menu choices in an informative and helpful manner
  • Recommending speciality rolls for the more adventurous and seasoned sushi lovers
  • Recommending other choices for the people not too keen on sushi or sashimi or fully cooked rolls
  • Responding to additonal guests requirements by inquiring of needs and observing dining process ( Example: Customer says they have a shellfish allergy i specially note and notify the chefs that they have ALLERGY and ensure no cross contamination )
  • Giving the authentic feel of a real japanese style dining experience for both seasoned and novice guests
  • Keeping kitchen staff informed of timing and meal progression 
  • Removing dirty plates and dishes and refilling of beverages in a timely manner
  • Making sure guests are Satisfied with their selections by checking in periodically to ensure enough wasabi, ginger or other condiments
  • Proper drink pairing with selected sushi rolls or meals
  • Monitoring order-taking and food turnaround times
  • Transaction management in a timely fashion
  • Thanking them for service and always welcoming them to come again!
  • Shift Leader who supervises front of house staff
  • Training new staff on menus , japanese cuisine and sushi knowledge ( example: Eel is Unagi, Tuna is Maguro in japanese ) 
  • Handling guests complaints and addressing them listening and resolving the issues
  • Ensuring proper cleaning as cross contamination can be present to allergy present people
  • Supervises end-of-cash drawer counts

Server

Steakhouse Taupo
10.2017 - 12.2017
  • Standing at the host stand to greet the guests and walk them to their table
  • Booking Reservations 
  • Always greeting and welcoming our guests to the finest dining restaurant in Taupo, New Zealand creating a culinary destination for tourists and locals alike
  • Maintaining an ambient atmosphere and proper suit and tie attire 
  • Warm friendly smile, softly spoken in the fine dining establishment
  • Start by introduction and displaying an informative and descriptive knowledge of the daily soup and Chef  specials with a detailed ingredient list read off to our guests
  • Proper knowledge of the choicest cuts of steak in order and market pricing and wines that pair well to the desired choice of our guests
  • Precise order-to-cook noting ( example : " I'll have the steak blue, " and making sure it is as ordered )
  • Timely communication with the chef's on seasoning and desired temperature requirements
  • Refilling of beverages and checking to ensure the ordered item meets and exceeds their requirements and expectations
  • Showcasing the wine in an orderly proper fashion to the table 
  • Presentation and knowledge of the wines description and asking who would like to be the taster.
  • Corking and pouring the wine
  • Encouraging our daily dessert specials to compliment their delicious meal
  • Bantering with guests and conversations with our diners as me being an American in the land of New Zealand the locals always were very friendly and curious to our ways and vice versa
  • Taking on three roles as the host, server and busser to make sure guests are sat properly, get great service and our section is clean and tidy with cutlery and napkins finely displayed
  • Always thanking them for their patronage and business and to see them again soon

Server

Native Grill and Wings
03.2016 - 09.2017
  • Guided guessts through menus while demonstartiong thorough knowledge of the food, beverages and ingredients
  • Providing friendly and attentive service
  • Delivered quality service by providing an upbeat, warm and welcoming attitude and enviorment
  • Precisely described menut items and special offerings and appropiately indentified pairings of food and drinks
  • Relayed orders to bar and kitchen by quickly and accurately recording guest selections and keying them in
  • Maintained table settings by removing courses, replacing utensils , refilling beverages promptly
  • Ensuring our guests had enough napkins and moist towelettes for the wings and sauced items
  • Bussed , cleared, cleaned and set tables 
  • Proactively prepared for large parties the essential condiments such as ranch, bleu cheese, ketchup, mustard, mayo etc.
  • Assisted with the BBQ station, banquet setup and service and patio area
  • Assertively upsold alcoholic beverages, appetizers and desserts ( Example : " I would like a jack and coke," says the customer. I would reply " Let's make that jack and coke a bit nicer, we have gentleman jack and its on special today!" 
  • Cash and card transactions handled promptly and efficiently 
  • Received frequent compliments for going above and beyond
  • Local neighborhood and would see guests who were neighbors or long time friends and stellar rapport

Sandwich artist/ Food server

Subway
09.2003 - 02.2005
  • Consistently rovided friendly guest service and heartfelt hospitality
  • Maintained high standards of customer service during high volume, fast paced operations
  • Built loyal clinetele through friendly interactions and consistent appreciation
  • Prepared all food orders within a 2-3 minute time frame
  • Assembled food orders while maintaining appropriate portion control 
  • Verified that prepared food met all standards for quality and quantity
  • Cash register management and accurate counting of drawers

Education

Some college - General Education

Pima East
8181 E. Irvington Rd Tucson, Az
05-2006

Highschool Diploma -

Cienega
Vail, Arizona
05-2004

Skills

  • Pitch Expert with a Friendly Demeanor and Attitude
  • Stellar Rapport Building and Problem/Complaint Resolution
  • Self Starter, Fast Learner, Highly Motivated
  • Food Safety Certified/Liquor License Certified
  • Flexible Schedule/Physically Labor Fit
  • Highly Sociable and Communicative, Works Well with Others
  • Customer Service Driven and Great Attitude
  • Adaptable, Works Well under Pressure, Time Management
  • Knowledgable with POS, Aloha , TOAST, IRI Unify, Liquid Data
  • Always Pushing Upsells for Promotions or Menu Items
  • Fast Paced and Efficient with High Volume and Large Party Experience

Accomplishments

Achieved williams Broadway First watch in Tucson, AZ at .002% away from being number #30 in the entire USA over the holiday season in gift card sales out of 500+ stores nation wide.


Consistent on a weekly basis always the #1 sales for speciality beverages

Had the highest CX score of nearly 80% of guest reviews at Tucson, First Watch!

Timeline

Server

Scordato's Pizzeria
04.2023 - Current

Server

First Watch
02.2023 - 10.2024

Server

BJ's Restaurant and Brewhouse
01.2022 - 01.2023

Server

Sushi Garden LLC
04.2019 - 12.2021

Server

Steakhouse Taupo
10.2017 - 12.2017

Server

Native Grill and Wings
03.2016 - 09.2017

Sandwich artist/ Food server

Subway
09.2003 - 02.2005

Some college - General Education

Pima East

Highschool Diploma -

Cienega

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Chad Riggs