BBQ
Tiffany Rico
Executive Assistant
Somerset,TX
Summary
Dedicated Executive Assistant with excellent experience in industry. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills.
Overview
10
10
years of professional experience
4
4
years of post-secondary education
1
1
Certification
1
1
Language
Work History
Executive Assistant
Spectrum Advisory Group LLC
San Antonio, TX
09.2021 - Current
- Screened calls and emails and initiated actions to respond or direct messages for managers.
- Produced accurate office files, updated spreadsheets and crafted presentations to support executives and boost team productivity.
- Prepared documents, reports and presentations for executives and board members using advanced software proficiencies.
- Researched, proposed and implemented vendor agreements to decrease costs and improve services.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Organized envelopes, postage and mail correspondence for staff and management, maintaining postage meter and coordinating with delivery and courier services.
- Developed and updated spreadsheets and databases to track, analyze and report on performance and sales data.
- Developed and maintained automated alert system for upcoming deadlines on incoming requests and events.
- Processed travel expenses and reimbursements for executive team and senior management group.
Customer Service Representative
GM Financial - Americredit Financial Services
San Antonio, TX
05.2017 - 09.2021
- Ability to Remote work.
- Financial mentoring - I work with customers to find the best solution to bring their account current.
- Give tours to new hires and business partners.
- Led the Communications Committee by creating content for the internal
- Share Point website - this included taking photos at
events and writing content. - As a member of the Spirit Committee we executed large events for the center and fund-raised for various non-profits such as March of Dimes.
- Retail collections experience - I work with customers who have purchased and financed a vehicle through GM Financial.
- Lease collection experience- I work with customers who have leased a vehicle through GM Financial.
- Use skip-tracing software to track down delinquent customers.
- Assisted in recruiting events on and off campus.
- Inbound and Outbound calls
- Worked with managers to develop service improvement initiatives.
Interviewed customers regarding issues and reported feedback to
management team.
Public Relations Intern
Northwest Vista College
San Antonio, TX
11.2014 - 05.2017
- Targeted both offline and online consumers by designing a multi-pronged and comprehensive marketing strategy.
- Developed effective messaging using language, graphics and marketing collateral.
- Built partnerships with local businesses to secure third party promotions.
- Hired and trained work-studys.
- Event Management (Hallo-Vista & May the 4th)- I planned and executed large-scale events. Tasks include event layout, to planning security, and securing vendors.
- Volunteer Coordinator- I created a process for recruiting volunteers and making sure they are placed in the correct location.
- Working with vendors for events (Fireworks, SAPD, Local Non profits)- I worked with various vendors to negotiate prices,
and made sure we create a long lasting relationship. - Collaborating with local morning TV shows to promote Northwest Vista College- I created talking points and coached the speakers on their talking points. The morning TV shows included Great Day SA, Daytime at 9, SA Living and SA Live.
- Collaborating with advertising vendors (Pandora, print vendors, local newspapers, middle and high schools)- I negotiated prices to get the best prices. I also did research to find the vendors that best meet our target audience.
- Ordering promotional materials- I ordered promotional materials that would be distributed among potential students and business partners.
- Administrative assistant- I helped various team members on projects they were currently working on. This included conducting marketing research, photography, videography, and publications.
Public Relations Work-Study
Northwest Vista College
San Antonio, TX
05.2012 - 11.2014
- Administrative Assistant- I helped various team members on projects they were currently working on. This included conducting marketing research, photography, videography, and publications.
- Monitored office phone- I would direct the phone line to the correct team member they needed to speak to.
- Developed marketing tactics for recruitment and graduation- I was
featured on marketing brochures, and posters. - Ordering promotional materials.- I ordered promotional materials that would be distributed among potential students and business partners.
Education
Bachelor of Arts - Communication Studies
Texas A&M San Antonio
San Antonio, TX 01.2016 - 12.2016
Associate of Arts - Education
Northwest Vista College
San Antonio, TX 05.2012 - 12.2014
Skills
Business writing
Filing and data archiving
Advanced MS Office Suite
Multi-line phone proficiency
Scheduling
Business administration
Office management
Budgeting
Financial services
Office administration
Bookkeeping
Mail handling
Travel coordination
Project planning
Travel accommodations
Administrative support
Resourceful
Expense reporting
Schedule & calendar planning
Certification
National Society of Leadership and Success
Interests
Traveling
Timeline
Executive Assistant
Spectrum Advisory Group LLC
09.2021 - Current
Customer Service Representative
GM Financial - Americredit Financial Services
05.2017 - 09.2021
National Society of Leadership and Success
12-2016
Bachelor of Arts - Communication Studies
Texas A&M San Antonio
01.2016 - 12.2016
Public Relations Intern
Northwest Vista College
11.2014 - 05.2017
Public Relations Work-Study
Northwest Vista College
05.2012 - 11.2014
Associate of Arts - Education
Northwest Vista College
05.2012 - 12.2014