Rizma Butt
Fort Lauderdale,FL
Summary
Professional sales expert with strong background in outbound sales strategies and customer engagement. Demonstrates unwavering focus on team collaboration, consistently driving results and adapting to changing needs. Skilled in lead generation, CRM management, and persuasive communication, ensuring high conversion rates and client satisfaction. Reliable and flexible, fostering productive and results-oriented work environment.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Outbound Sales Specialist
MSC CRUISES
09.2024 - Current
- Built strong client relationships through consistent communication and effective problemsolving.
- Educated customers about product features and benefits to aid in selecting best options for each individuals' needs.
- Built rapport with customers and assessed needs to make product recommendations and upsell.
- Boosted customer satisfaction by providing exceptional product knowledge and tailored recommendations.
- Provided ongoing support to existing clients, maintaining a high level of satisfaction and encouraging repeat business.
- Exceeded sales targets by consistently meeting and surpassing monthly quotas.
- Implemented CRM tools to track client interactions, optimizing follow-up procedures for better results.
Real Estate Agent
Lifestyle International Realty
10.2023 - Current
- Acquired skills in negotiating real estate deals to benefit clients
- Cultivated strong relationships with clients, ensuring satisfaction and repeat business
- Developed expertise in analyzing real estate market trends to guide client decisions
- Executed successful marketing strategies to promote properties and attract potential buyers
- Proficient in navigating contracts and legal aspects of real estate transactions
- Mastered effective communication to convey property details and negotiate terms clearly
- Achieved high levels of client satisfaction through personalized service and attention to needs
- Expanded market reach by successfully tapping into new territories or niches with cold calling, door knocking and passing flyers
- Acquired certifications or additional qualifications to enhance real estate expertise
- Contributed to a collaborative team environment, sharing insights and strategies for mutual success.
Florida Movement Therapy Centers
02.2023 - 11.2023
- Managed patient care for Parkinson's patients
- Requested authorization and referrals from insurance companies
- Negotiated insurance contracts with insurance companies
- Provided therapy assistance to therapist, in the event a patient was at high risk fall
- Managed all therapeutic billing coding
- Took vitals and medical history of patient
- Ensured patients had a positive therapeutic experience.
Referral/surgical coordinator
Rivas Digestive Center
05.2022 - 02.2023
- Checked in patients and provided labs for doctors
- Maintain ongoing tracking and appropriate documentation needed on referrals
- Assist patients in problem solving potential issues related to healthcare system financial or social barriers
- Maintained being a navigator and point of contact for patients and families, with patients and families having direct access for asking questions and raising concerns
- Requested authorization from insurances and booked surgical procedures with clearances needed at facility or hospitals
- Ensure that referrals are addressed in a timely manner
- Worked as a medical assistant tuesday and thursdays assisted with vitals and sending lab orders.
Sales Manager
Petland
06.2021 - 07.2022
- Managed a team of 30+ employees
- Trained and hired prospective candidates
- Broke location sales numbers and set higher standards
- Developed budget and goals for team members
- Handled all financial paperwork and relations with financing networking company
- Evaluated the customers' needs and provided service options to meet their requirements
- Closed sales and ensure customer satisfaction
- Created a Culture within the sales team to increase revenue and performance per employee
- Recognized as a key performer and best sales record in south Florida division
- Set a company record of highest sales in a location set to be at 1.1 million within puppy sales just in one location under 31 days.
Sales Manager
Puppy Buddy (Petland INC Boutique)
01.2020 - 05.2020
- Managed multi-million dollar facility
- Managed a team of 30 people
- Broke sales records
- Developing budgets and sales goals
- Evaluated the customers' needs and provided service options to meet their requirements.
- Increased sales revenue by developing and implementing effective sales strategies.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Streamlined sales processes for improved efficiency, resulting in higher conversion rates.
- Negotiated contracts with vendors and suppliers, ensuring the best pricing and terms for company profitability.
Pet Counselor/ Shift lead
Petland Pembroke Pines
12.2017 - 12.2019
- Acknowledged customer issues and resolved their problems quickly and efficiently
- Accepted and processed customer payments in cash, credit cards and checks, checking for validity
- Assisted clients in understanding their available options and helped them select the right service plans for their needs
- Collaborated with colleagues to discuss market information and strategies
- Contacted existing and new customers to discover their needs and to explain how certain products could be useful to them
- Followed up with customers ensuring their satisfaction with their purchases
- Evaluated the customers' needs and provided service options to meet their requirements
- Greeted customers and offered them assistance where possible
- Increased sales by 48%
- Informed customers about current promotions and sales, encouraging them to take advantage.
Education
Associate of Science - Biomedical Sciences
College Student
High School Diploma -
Everglades High School
06.2020
Bachelor of Science - BACHLORS OF BIOMEDICAL SCIENCE
Nova Southeastern University
Davie, FL03-2024
Skills
- Supervision and leadership
- Multitasking Abilities
- Friendly, Positive Attitude
- Microsoft Office
- Medical terminology knowledge
- CPR/First Aid Certification
- Healthcare Administration Knowledge
- Operations Management
- CRM software proficiency
- Outbound sales
- Lead sourcing
- Call center experience
Certification
- Certified Fl state Relator
- EKG certified
- Medical assistant
- State level Firefighter Certified by the State of Florida
- Nationally accredited by the National Healthcare Association for EKG
Additional Information
I am currently a sophomore in college working towards getting a Bachelors Degree in Healthcare Administration.
I plan to graduate and pursue my career in the Healthcare Industry where I can make a difference in a Patients life.
Education
true
Timeline
Outbound Sales Specialist
MSC CRUISES
09.2024 - Current
Real Estate Agent
Lifestyle International Realty
10.2023 - Current
Florida Movement Therapy Centers
02.2023 - 11.2023
Referral/surgical coordinator
Rivas Digestive Center
05.2022 - 02.2023
Sales Manager
Petland
06.2021 - 07.2022
Sales Manager
Puppy Buddy (Petland INC Boutique)
01.2020 - 05.2020
Pet Counselor/ Shift lead
Petland Pembroke Pines
12.2017 - 12.2019
High School Diploma -
Everglades High School
- Certified Fl state Relator
- EKG certified
- Medical assistant
- State level Firefighter Certified by the State of Florida
- Nationally accredited by the National Healthcare Association for EKG
Associate of Science - Biomedical Sciences
College Student
Bachelor of Science - BACHLORS OF BIOMEDICAL SCIENCE
Nova Southeastern University
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