Eric Langford
Salem,OR
Summary
Incredibly effective work at getting employees to do there best and to unlock their true potential. Trained in the managerial arts such as employee advocation, timekeeping, employee mediation, employee advocation, working with escalated users to provide solid customer experiences, and guiding new peers to be the best of the best.
Overview
6
6
years of professional experience
Work History
Boatswain (CX Supervisor)
Pirate Ship
Portland/Salem, Oregon
02.2021 - Current
- Evaluated employees' strengths and assigned tasks based upon experience and training. Effectively have trained 3 employees to secure managerial positions.
- Advocating for employees so they can work efficiently and comfortably.
- Working with users to deescalate intense negative experiences to maximize customer happiness on the platform.
- Juggling multiple tasks and completing them within the allotted timeframe.
- Assisting my peers when they are swamped with other work.
- Fostering a fun and productive environment for team building and productivity.
- Ironing out new processes and relaying that information effectively to my team.
- Providing employees with impactful feedback to both empower them and further their drive to be the best they can be.
- Established and updated work schedules to account for changing staff levels and expected workloads.
Technical Support Specialist
Mercari
Portland, Oregon
07.2018 - 12.2019
- Working in live chats to assist users as quickly as possible.
- Documenting and tracking live issues and the impact they have on the Marketplace.
- Filing claims and working with shipping carriers to make sure the user has a positive experience.
- Assisting customers in identifying issues and explaining solutions to restore service and functionality.
- Demonstrated professionalism and courtesy with customers while working to resolve complaints, problems, or respond to questions.
- created support documentation that empowered and enabled users community to extend skills, leverage system features and find resolutions to questions without intervention from the support team.
- Responded to support requests from end users and patiently walked individuals through basic troubleshooting.
Flexible Fulfillment
Target
San Clemente / Portland, CA / OR
06.2015 - 07.2018
- Completing tasks calmly and efficiently under time limits.
- Working directly with customers to get their in-store orders completed.
- Knowledge of 100s of products and which product would accommodate the customer.
- Providing customers with memorable and enjoyable experiences
Education
Bachelor of Arts - Studio Arts
Humboldt State University
Humboldt County California12.2015
High School Diploma -
San Clemente High School
San Clemente California06.2011
Skills
- Scheduling/Time Keeping
- Advocating and assisting Employees to advance in their roles
- Strong Mediation Skills
- Extensive platform knowledge (Pirate Ship)
- Google Suite
- Deescalating intense emotional situations with users or with employees
- Top tier communication skills
- Adobe Creative Suite
- Mac OS/Windows OS
- Building out standard operating procedures
- Training new managers
Timeline
Boatswain (CX Supervisor)
Pirate Ship
02.2021 - Current
Technical Support Specialist
Mercari
07.2018 - 12.2019
Flexible Fulfillment
Target
06.2015 - 07.2018
Bachelor of Arts - Studio Arts
Humboldt State University
High School Diploma -
San Clemente High School