Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

PAUL COOPER

Fairfax,VA

Summary

Accomplished Information Technology Specialist with extensive experience in network administration, system upgrades, and troubleshooting. Proven track record in streamlining system processes to minimize downtime during critical operations and enhance productivity through effective IT solutions. Demonstrates strong problem-solving skills, adaptability to new technologies, and a commitment to continuous learning. Collaborates with subject matter experts to identify business requirements and implement tailored software and hardware improvements.

Overview

16
16
years of professional experience
1
1
Certification

Work History

AWS Workspaces/VDI Administrator

AFLAC
06.2022 - Current
  • Vital member of a new team tasked to create, grow and manage a new cloud environment for end user computing
  • Owning and evolving the lifecycle of workspaces while working closely with senior technical leaders within the team and across AWS
  • I retained knowledge of many different AWS Services such as EC2, S3, DynamoDB, Kinesis, Step Functions, Lambda and SWF
  • Knowledge and experience with AWS Workspaces, provisioning & managing instances, Domain Services, SAML, etc
  • Operated & Sustained support for the VDI solution which included basic system administration, managing and maintaining VDI stacks
  • Perform full system upgrades and repairs (Linux and Windows)
  • Perform daily and weekly system backups, recovery, and updates of various servers
  • Maintain a log of system problems, errors, failures, and downtime metrics
  • Install software releases and upgrades on Linux and Windows
  • Manage all software licensing information
  • Documented configurations, observations and new builds for all projects

Executive Information Specialist

U.S. DEPARTMENT OF TRANSPORTATION
08.2022 - 04.2023
  • Reported directly to United States Secretary of Transportation Pete Buttigieg as a vital team member who managed all IT Equipment to the Secretary himself and other members of his executive staff
  • Technical Liaison between Executive staff and Senior Director of the Information Security Department at DOT
  • Planned, managed, coordinated and setup DOT's Executive Staff Equipment for onsite, remote and travel staff
  • Planned, managed and coordinated any maintenance of networks, hardware and software for DOT Executive staff
  • Deliver elements of training and briefings on new policies, regulations, and procedures for DOT Executive Staff
  • Implemented security measures and advise personnel of security protocol for email and Internet
  • Support and maintain computer operating systems, software contracts and licenses
  • Manage software installation, configuration, maintenance, and upgrades
  • Generate security system access reports
  • Anticipate and report the cost of replacing or updating computer items

SR. INFORMATION SYSTEMS SPECIALIST

GW UNIVERSITY HOSPITAL
01.2016 - 08.2022
  • Successfully guide the strategic direction of information systems plans, including the technology deployment roadmap, vendor relationships, and departmental budgets
  • Maintain and administer computer networks and related computing environments, including computer hardware, systems software, applications software, and all configurations
  • Perform in-depth analysis and maintenance on PCs, laptops, peripheral equipment, and other computer-related hardware at multiple locations, including off-site buildings
  • Configure, install, and support laptops and PCs to include peripherals such as printers, scanners, wireless devices, and PDAs
  • Plan, coordinate, and implement network security measures to protect data, software, and hardware
  • Operate master consoles to monitor the performance of computer systems and networks, and to coordinate computer network access and use
  • Manage a 3,000+ user AD domain on an MS Windows 2003 Server, using AD tools, AD Manager Plus, and Active Admin
  • Monitor and test system performance and provide performance statistics and reports to ensure service levels are met
  • Recommend and execute modifications to system environments to improve efficiency, reliability, and performance
  • Serve as the cornerstone for escalating system issues; provide timely response to escalations

SR. DESKTOP SUPPORT TECHNICIAN

INTERSECTIONS INC.
01.2009 - 08.2016
  • Provided quality support to the internal and external user community by troubleshooting and escalating issues to 2nd level support
  • Deployed and troubleshooted desktop/server/network hardware, operating systems, and applications
  • Received and responded to customer problems received
  • Monitored tickets escalated to ensure they do not breach SLA
  • Work directly with 2nd level support to resolve issues
  • Participated in departmental project teams and task forces designed to streamline workflow and resolve issues
  • Provided onsite desktop and remote technical support and guidance for hardware, software, and network issues
  • Managed and monitored equipment installations, removals, network infrastructure, applications, and outages upon occurrence
  • Restored service to internal and external users, tracked all tickets, requests, and calls to ensure they were correctly managed, escalated, and resolved in accordance with Service Desk standardized and ITIL processes
  • Utilized ticketing systems Remedy and ServiceNow to document triage and resolution specifics
  • Updated and closed tickets according to defined service level agreement requirements
  • Collaborated with the Enterprise IT team to implement, integrate, enhance, and document in-house technologies to support Firm-wide productivity

Education

Bachelor of Science - Computer and Information Systems Security

Electronics Communications Programming Information
Manassas, VA
01.2016

Skills

  • IT Management
  • Leadership
  • Project Management
  • Vendor Management
  • Integration
  • Business Analysis
  • IT Strategy
  • Process Improvement
  • Disaster Recovery Planning
  • Business Continuity
  • IT Strategy Development
  • Technology Implementation Efficiency
  • Strategic Technology Integration
  • Service Excellence
  • Business Relationship Management
  • Agile Methodologies
  • Business Management
  • SDLC
  • VMware
  • Oracle VM
  • Hyper-V technologies
  • BMC Remedy
  • ServiceNow
  • SharePoint 2013
  • DISA SCAP Compliance Checker
  • System Explorer
  • HP Quick Test Pro Expertise
  • HP Unified Functional Testing
  • Nessus Vulnerability Scanner
  • Global Project List (GPL)
  • Atlassian JIRA
  • Windows 10
  • Windows 11
  • Mac OS
  • Microsoft Server Management
  • SCCM
  • MECM
  • Team building
  • Conflict resolution
  • Troubleshooting
  • Liquidware Flex App Expertise
  • Microsoft 365
  • Quality Assurance Controls
  • Best Practices and Standards
  • Hardware installations
  • End user support
  • Device configuration
  • Root-cause analysis
  • LAN protocols
  • Software updates
  • Problem-solving skills
  • Mobile application development
  • IT compliance
  • Scripting languages
  • Cost management

Certification

  • CompTIA IT Fundamentals+ (ITF+) Certified
  • CompTIA A+ Certified
  • CompTIA Security+ Certified
  • AWS Cloud Practitioner Certified

Timeline

Executive Information Specialist

U.S. DEPARTMENT OF TRANSPORTATION
08.2022 - 04.2023

AWS Workspaces/VDI Administrator

AFLAC
06.2022 - Current

SR. INFORMATION SYSTEMS SPECIALIST

GW UNIVERSITY HOSPITAL
01.2016 - 08.2022

SR. DESKTOP SUPPORT TECHNICIAN

INTERSECTIONS INC.
01.2009 - 08.2016

Bachelor of Science - Computer and Information Systems Security

Electronics Communications Programming Information
PAUL COOPER