Summary
Overview
Work History
Education
Skills
Certification
References
Languages
References
Timeline
Generic

Raymond Martinez Jr.

Tempe,AZ

Summary

Personable and dedicated customer service representative with extensive experience in industry. Thrives in fast-paced environment. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Service Supervisor

Greystar Property Management
Tempe, AZ
03.2024 - Current
  • Provided guidance on best practices related to customer service processes.
  • Coordinated with other departments to resolve customer complaints promptly and effectively.
  • Developed and implemented departmental policies and procedures for efficient operations.
  • Established clear expectations for employees in terms of job duties and responsibilities.
  • Conducted weekly meetings with team members to discuss goals and objectives.
  • Resolved escalated customer issues in a timely manner while maintaining high satisfaction ratings.
  • Built strong relationships with customers through effective communication skills.
  • Monitored daily performance of team members to ensure compliance with company standards.
  • Assigned, trained and managed service staff to ensure quality customer service.
  • Participated in various learning and educational opportunities to update and maintain job knowledge.
  • Supervised team of employees and delegated duties and responsibilities to each member.
  • Guided employees in handling difficult or complex problems.
  • Managed day-to-day communications with multiple vendors simultaneously.

Handyman

Ray's Restoration
Scottsdale, AZ
08.2017 - Current
  • Replaced faulty door handles, hinges and locks.
  • Installed ceiling fans and lighting fixtures.
  • Performed basic carpentry work such as building, assembling, repairing furniture and cabinets.
  • Installed window treatments, doors, locksets, shelves and other fixtures.
  • Replaced broken light switches and outlets.
  • Caulked windowsills, bathtubs, showers and countertops to prevent water damage.
  • Installed kitchen appliances such as refrigerators and dishwashers.
  • Repaired drywall holes using spackle or joint compound.
  • Repaired plumbing problems such as leaking pipes, clogged drains and malfunctioning toilets.
  • Fixed and managed electrical and plumbing problems.
  • Operated hand and power tools to complete repairs.
  • Replaced wall sockets, ran lines and completed basic carpentry to finish installations.
  • Recorded type and cost of maintenance or repair work.

Service Technician

Galleria Palms
Tempe, AZ
10.2023 - 03.2024
  • Inspected equipment for proper operation and safety hazards prior to use.
  • Followed all safety protocols while performing work in potentially hazardous environments.
  • Troubleshot electrical circuits using schematics and diagrams.
  • Diagnosed problems and determined solutions for various customer issues.
  • Responded quickly to emergency calls from clients needing immediate assistance.
  • Collaborated with team members to complete projects efficiently and effectively.
  • Filled out work orders, repair logs and maintenance plans to document work completed.

Tower Crew Lead

Direct Electric of Wisconsin
08.2013 - 07.2019
  • Installation of cell site foundations, grounding and conduits
  • Installed electrical service panels when applicable
  • Dug trenches for grounding towers, buildings and generators
  • Well-trained in meters, panels, and transfer switches
  • Familiar with running coax cables and electrical conduits
  • Ability to troubleshoot and correct mechanical or electrical connections
  • Read and comprehended instructions per blueprints as directed
  • Comfortable with electrical equipment and hand tools
  • Setup/ installed electrical wired colts and power boards needed at festivals
  • Adhered to OSHA and NEC requirements
  • Operated multiple equipment including excavator and skid-steer
  • Applied necessary safety standards while working.

Residential Electrician

Current Electric
07.2016 - 08.2017
  • Installed, maintained, and repaired the electrical systems and products used in residential homes
  • Inspect electrical components including wiring and circuit breakers
  • Installed switches, circuit breakers panels, relays, and distribution equipment
  • Correctly placed hangers and brackets for electrical equipment
  • Tested completed circuits, breakers and electrical components for faults
  • Identify electrical problems using testing devices
  • Installed electrical wiring, outlets, switches, controls, and lighting devices and systems in new homes
  • Repaired, replaced, or upgraded faulty or outdated electrical equipment
  • Ensured lights, equipment, and appliances operate safely and reliably
  • Adhered to NEC standards.

Education

High School Diploma -

Hamilton High School
01.2004

Skills

  • Vehicle Mechanics for 17 years
  • Management experience
  • Task Delegation
  • Inbound and Outbound Calling
  • Positive and professional
  • Customer Service
  • Excellent Communication skills
  • Active Listening

Certification

1. Certified Pool & Spa Operator, Pool & Hot Tub Alliance, 06/2024

2. Certified in Residential/ Commercial Bathroom Remodeling, BCI Acrylic, 06/2016

3. Certified Union Electrician through IBEW Local Union #2150 International Brotherhood of Electrical Workers, 12/2014

References

Available Upon Request

Languages

English
Professional
Spanish
Professional

References

References available upon request.

Timeline

Service Supervisor

Greystar Property Management
03.2024 - Current

Service Technician

Galleria Palms
10.2023 - 03.2024

Handyman

Ray's Restoration
08.2017 - Current

Residential Electrician

Current Electric
07.2016 - 08.2017

Tower Crew Lead

Direct Electric of Wisconsin
08.2013 - 07.2019

High School Diploma -

Hamilton High School

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Raymond Martinez Jr.