Niqueria Starkey
Summary
Customer service representative with 4 years of experience providing professional service and attention to customers, Providing quick and friendly assistance to the company's most demanding clients and customers.
Manufacturing professional with strong foundation in production and assembly. Skilled in maintaining efficient workflow and ensuring product quality. Valued for reliability, adaptability, and effective teamwork in dynamic environments.
Overview
8
8
years of professional experience
Work History
Manufacturing Production Associate
Mercedes Benz International.
05.2022 - 10.2024
- Helped maintain clean workspaces that complied with 5S standards for optimal organization, efficiency, and productivity within the facility.
- Assembly: Assemble luxury and electric vehicles at the assigned workstations on a moving assembly line performing any combination of tasks according to specifications with the use of hand tools, power tools, assist devices, and production fixtures.
- Battery: Assembly of new technology, high voltage battery systems.
Customer Service Representative
UnitedHealth Group
06.2019 - 05.2022
- Provide excellent customer service to Employees, Employers, Medical Staff, and Attorneys regarding disability and leave of absence claim inquiries. Faxed medical request to physicians and completed service request for information to be sent to employees.
- Documented relevant information on claim file. Provide knowledge to employees regarding short-term disability, long-term disability, ADA, FMLA, workers compensation, Company and State leaves. Responsible for providing knowledge regarding payment and offsets related to fax contributions and/or SSDB. Quality assurance.
Customer Service Representative
Alorica Calling Center, Alorica Call
02.2018 - 05.2019
- Verified and input all customer demographics. New and existing accounts set up. Fraud protection and quality assurance.
- Provided constant support to customers about products, prices, and technical issues online chat and via phone. Aided in trouble shooting equipment for customers. Processed payment for service via phone and web payments Online email, app, and chat support. Sold various products by explaining unique features and educates customers on proper application or usage.
ECOMMERCE DEPT MANAGER
Walmart
08.2016 - 01.2018
- Provide leadership, supervision and guidance to online departments.
- Customer Service phone calls and deescalation calls. Accomplishes staff results by communicating job expectations; planning, monitoring, and appraising job results; coaching, and disciplining employees; developing coordinate, and enthrone systems, ponces, procedures, and producavits standards. Sales and marketing manager.
Education
Standard Diploma - Basic School Studies
Central High School
Tuscaloosa, AL05.2016
Skills
- Customer service, Microsoft excel, Verbal and written communication, Sales, Data Entry, Email & chat assistant, Manufacturing Production
Timeline
Manufacturing Production Associate
Mercedes Benz International.
05.2022 - 10.2024
Customer Service Representative
UnitedHealth Group
06.2019 - 05.2022
Customer Service Representative
Alorica Calling Center, Alorica Call
02.2018 - 05.2019
ECOMMERCE DEPT MANAGER
Walmart
08.2016 - 01.2018
Standard Diploma - Basic School Studies
Central High School
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