Summary
Overview
Accomplishments
Certification
Skills
Work History
Education
Timeline
Generic
Candace Wright

Candace Wright

Columbus,OH

Summary

Creative Senior Product Manager offering 8 years of success in product ideation, roadmap management and product launches to over 40k users across multiple lines of business and channels. Highly skilled, forward thinker able to identify opportunities to innovate the user experience, with strategic solutions.

Overview

11
11
years of professional experience
1
1
Certification

Accomplishments

  • Achieved first omnichannel experience at JPMorgan Chase by launching a financial health tool within 6 months in branch and online.
  • Resolved regulatory action plan within 45 days by implementing a safe process for users to service and maintenance client accounts via phone.
  • Helped curated production plan and produced pre/post video content for the JPMorgan Chase National Achiever's Conference.

Certification

  • Certified Salesforce Administrator, Salesforce - 2019-Present

Skills

  • Product Development Budgeting
  • Strategic Planning and Alignment
  • Time Management
  • Training and Onboarding
  • Verbal and Written Communication
  • Relationship Building
  • Salesforce CRM Software
  • Detail-Oriented
  • Complex Problem Solving
  • Decision Making
  • Business Objective Analysis
  • Product Lifecycle Management
  • Project Management

Work History

Sr. Product Manager

JPMorgan Chase
Columbus, OH
03.2018 - Current
  • Created 360 client and user experience by integrating consumer and business marketing data to drive product and service recommendations that resulted in 10% increase in redeemed offers.
  • Delivered omnichannel tool that provides consistent way for bankers to discover needs and tailor advice and solutions for their clients based on their financial health.
  • Collaborated with key stakeholders to strategically design cross channel experience to better leverage existing data and drive product and service recommendations.
  • Coordinated innovative strategies to accomplish relationship building objectives and boost long-term client retention and portfolio growth.
    Partnered with internal and external partners to develop strategy to standardize client servicing across mobile and desktop experiences and drive consistent user experience.

Sr. Business Analyst

JPMorgan Chase
Columbus, OH
01.2015 - 03.2018
  • Supported teams and helped refined Agile techniques throughout journey and evolution of delivery cycles, establishing documentation framework to support Agile methodology implementation with Waterfall-centric delivery team.
  • Streamlined techniques to support agile methodology implementations by building procedure library to produce consistent testing practices which reduced errors by 12%.
  • Onboarded and trained business analysts in executing and delivering various tactical and strategic plans.
  • Interacted with cross line of business stakeholders to understand business needs and translate into requirements and project scope while identifying and mitigating risks.

QC Analyst

JPMorgan Chase
Columbus, OH
01.2014 - 01.2015
  • Developed test scripts utilizing comprehensive business requirements, functional documentation and processes.
  • Executed test scripts and recorded results while providing regular updates to leadership on progress, issues and potential solutions.
  • Partnered with management to create, develop and implement quality initiatives that produced 5% increase in quality ratings.
  • Used Powerpoint, Excel and Visio to create presentations, flowcharts and graphs to prepare for various meetings.

Document Execution Specialist

JPMorgan Chase
Columbus, OH
06.2011 - 01.2014
  • Top performer for executing variety of mortgage documents to ensure proper policies and procedures were followed and maintained 99% quality rating.
  • Responded to management expectations and solicited feedback to improve performance, while prioritizing and planning work activities and personal deadlines.
  • Worked with internal team members to remedy issues with preemptive solutions that aligned with current regulations and OCC orders.

Education

Bachelor of Arts - Psychology

The Ohio State University
Columbus, OH
03.2011

Timeline

Sr. Product Manager

JPMorgan Chase
03.2018 - Current

Sr. Business Analyst

JPMorgan Chase
01.2015 - 03.2018

QC Analyst

JPMorgan Chase
01.2014 - 01.2015

Document Execution Specialist

JPMorgan Chase
06.2011 - 01.2014

Bachelor of Arts - Psychology

The Ohio State University
Candace Wright