Summary
Overview
Work History
Education
Skills
Timeline
Generic

Evan P. Johns

Scotch Plains

Summary

Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

Overview

11
11
years of professional experience

Work History

Sales Associate

7-11 Corp
08.2022 - Current
  • Provided exceptional customer service, resolving inquiries and enhancing shopping experiences.
  • Consistently use suggestive selling techniques in order to boost store sales and increase Guest satisfaction.
  • Monitor product inventory and restock items as needed, including food items that need to be prepared and checked for freshness.
  • Follow all state and federal regulations for gas, alcohol, and tobacco sales.
  • Educated clients on current promotional offerings and products using persuasive selling tactics.
  • Follow Company operational policies and safety procedures,
  • Collaborated with team members to streamline workflows and improve overall store operations.
  • Maintained store cleanliness and organization to promote a welcoming environment for customers.

Food Delivery Driver

Hunan Wok III
08.2016 - Current
  • Maintain good interpersonal relationships with employers and customers by communicating with clarity.
  • Professional and friendly interactions with customers upon completing a delivery.
  • Communicated with customers regarding order status, enhancing service experience.
  • Inspect delivery containers and items inside to ensure customer satisfaction and maintain quality of the food.
  • Delivered food efficiently, ensuring timely service and customer satisfaction.
  • Maintained vehicle cleanliness and functionality for safe operations.
  • Managed cash transactions accurately while adhering to payment procedures.
  • Managed multiple deliveries simultaneously, maximizing efficiency and productivity.

Sales Associate

Dirty Jerzy Supplies
09.2021 - 08.2022
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Assessed customer needs and utilized suggestive selling techniques to drive sales.
  • Conduct price and feature comparisons to facilitate purchasing
  • Managed inventory to ensure product availability, contributing to uptick in sales.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Provide customer feedback to the Store Manager
  • Stay up-to-date with new products/services

Sales Associate

Alladin Glass & Vape
01.2019 - 03.2020
  • Greet and direct customers
  • Provide accurate information (e.g. product features, pricing and after-sales services)
  • Answer customers’ questions about specific products/services
  • Conduct price and feature comparisons to facilitate purchasing
  • Cross-sell products
  • Ensure racks are fully stocked
  • Manage returns of merchandise
  • Coordinate with the Retail Sales Representatives team to provide excellent customer service (especially during peak times)
  • Inform customers about discounts and special offers
  • Provide customer feedback to the Store Manager
  • Stay up-to-date with new products/services

Crew Member

Five Guys
01.2019 - 03.2020
  • Provided exceptional customer service in fast-paced environment, ensuring positive dining experiences.
  • Kept food preparation area, equipment, and utensils clean and sanitary.
  • Operated kitchen equipment safely and efficiently, maintaining high standards of food preparation.
  • Ensured compliance with health and safety regulations, contributing to a safe workplace for all staff.
  • Maintained high-quality food preparation standards, adhering to company guidelines for safety and cleanliness.

Client Services Coordinator

Ammon Labs
09.2014 - 08.2015
  • Hired as a data-entry assistant and to work with the laboratory Director to develop SOP’s in Quality Assurance and Laboratory Compliance according to State & Federal guidelines.
  • Once those tasks were complete I took on the role of Client Services Coordinator which entailed; Interacting daily with clients to facilitate the collection of lab specimens for processing at the laboratory, scheduling of pickups & delivery, assisting with collection of samples, data-base management, delivery of supplies and ensuring compliance in regards to documentation.

Education

General Studies Diploma -

Scotch Plains-Fanwood, High School
01.2013

Skills

  • Customer service
  • Time management
  • Teamwork and collaboration
  • Multi-tasking strength
  • Reliable and punctual
  • Cash handling
  • Verbal/written communication
  • Adapt to diverse groups
  • Microsoft word, powerpoint, and excel

Timeline

Sales Associate

7-11 Corp
08.2022 - Current

Sales Associate

Dirty Jerzy Supplies
09.2021 - 08.2022

Sales Associate

Alladin Glass & Vape
01.2019 - 03.2020

Crew Member

Five Guys
01.2019 - 03.2020

Food Delivery Driver

Hunan Wok III
08.2016 - Current

Client Services Coordinator

Ammon Labs
09.2014 - 08.2015

General Studies Diploma -

Scotch Plains-Fanwood, High School

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