Summary
Organized and warm-hearted Office Administrator with 6+ years experience in Behavioral Health practices, clinical employee management, patient scheduling and billing services. Comprehensive knowledge of Applied Behavior Analysis treatment programs to promote and maintain client success. Highly-proficient in Microsoft Office, Excel, Sharepoint, and Electronic Management Records (EMR) to track client plans of care, clinical schedules, employee timekeeping, and billing.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Office Manager
Maidpro
Cedar Rapids, IA
04.2021 - Current
- Coordinated and leveraged staff to support demands of all programs and service lines
- Ensured program compliance with policies, procedures, and regulations
- Expanded cross-functional organizational capacity by collaborating across departments on priorities, functions and common goals
- Prepared various written communications, reports and documents to ensure smooth operations
- Maintained 30+ employee and supervisor schedules while actively bringing in new clients through intake process
- Onboarded new employees, including interviewing, training, mentoring and new hire documentation
- Doubled financial revenue of services provided from year 2020-2021, amidst pandemic
- Oversaw fiscal operations, including accounting, budgeting, authorizing expenditures and financial reporting.
- Established efficient workflow processes, monitored daily productivity and implemented modifications to improve overall effectiveness of personnel and activities.
Scheduling Administrator
Amentum
Suffolk, VA
11.2019 - Current
- Helped establish new office workflows and resources to support clinic-based therapy upon opening in 2019.
- Monitored schedules for contractual requirements of client service levels, clinician hours and staff productivity.
- Managed master calendars and scheduled appointments for over 30 clients simultaneously throughout COVID pandemic while maintaining client authorizations, employee jobs, and company profit.
- Assisted billing and authorization department with client intake processes and technical support ticket systems.
- Collaborated with Human Resources department by interviewing prospective candidates, new-hire onboarding and training schedules, and company policies and procedures.
- Entered and maintained departmental records into company database using Central Reach, Podio and UltiPro Software.
Program Support Specialist
Pacific Clinics
El Monte, CA
08.2018 - Current
- Managed caseload of 10+ clients and employees providing school-based behavioral support under Applied Behavior Analysis principles.
- Liaised with teachers to assess needs, set objectives, and discuss strategies to provide collaborative and accommodating environments for students with disabilities.
- Built and maintained positive staff relationships to promote teamwork and better serve clients.
- Organized and supervised games and other recreational activities such as Best Buddies Club and Special Olympics to promote physical, mental and social development for clients.
Applied Behavior Analysis Therapist
Charlotte Behavioral Health Care
Port Charlotte, FL
02.2015 - Current
- Observed, monitored and recorded problem behaviors through accurate behavior-consequence data collection, graphs and anecdotal notes under principles of Applied Behavior Analysis.
- Successful in behavior reduction techniques that decreased client problem behaviors by 50% over 2 months.
Office of Disabilities Assistant
Shippensburg University
City, STATE
03.2012 - 05.2014
- Scheduled and implemented accommodations for students with various disabilities to promote academic success.
- Helped with office tasks including taking messages, scanning documents and answering phone inquiries.
- Coordinated peers to support with note-taking during classes.
- Created special handouts, study guides and enrichment materials to boost student knowledge.
Education
Baccalaureate Certificate - Autism Studies
Saint Joseph's University
Philadelphia, PA04.2019
B.A - Psychology
Shippensburg University Of Pennsylvania
Shippensburg, PA05.2014
High school diploma - Academics
Perkiomen Valley High School
Collegeville, PA06.2010
Skills
- Multitasking abilities
- Office administration
- Medicare and Medicaid process
- Technical Support
- Data Collection and analysis
- Evidence-based interventions
- Autism Spectrum Disorder
- Documentation and reporting
- Interviewing skills
- Written and verbal communication
- Planning and scheduling
- Technologically savvy
- Adaptive team player
Certification
- Registered Behavior Technician (RBT)
- CPR/First Aid
- Crisis Prevention Intervention (CPI)
- Mandated Reporter
Timeline
Office Manager
Maidpro
04.2021 - Current
Scheduling Administrator
Amentum
11.2019 - Current
Program Support Specialist
Pacific Clinics
08.2018 - Current
Applied Behavior Analysis Therapist
Charlotte Behavioral Health Care
02.2015 - Current
Office of Disabilities Assistant
Shippensburg University
03.2012 - 05.2014
Baccalaureate Certificate - Autism Studies
Saint Joseph's University
B.A - Psychology
Shippensburg University Of Pennsylvania
High school diploma - Academics
Perkiomen Valley High School
- Registered Behavior Technician (RBT)
- CPR/First Aid
- Crisis Prevention Intervention (CPI)
- Mandated Reporter
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