Faith Cannizzo
Hillsborough,NJ
Summary
Highly motivated personal banker with a strong background in financial services and client relationship management. Eager to learn and transition into roles that leverage analytical skills. Committed to driving informed decision-making and delivering exceptional results.
Overview
4
4
years of professional experience
Work History
Banker
Wells Fargo
10.2021 - Current
- Reviewed high volume of risk alerts in fast-paced environment, swiftly identifying potentially high-risk activities to safeguard the bank against financial losses
- Coordinated risk mitigation and fraud remediation efforts across various business areas, collaborating with Operations and Client Services to address potential risks effectively
- Proactively engaged with customers, offering tailored banking products and digital solutions to meet financial needs, strengthening relationships and enhancing experiences
- Handled account openings, service requests, and credit applications, ensuring seamless transactions within policy guidelines
- Exercised judgment under guidance, ensuring adherence to procedures and delivering optimal customer service.
Server
Wicked Tuna
05.2020 - 10.2021
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
Bartender
Epic Arcade
05.2020 - 05.2021
- Enhanced teamwork skills by working with multiple co-workers to achieve the best customer service
- Implemented upselling strategies that boosted revenue without compromising guest experience or satisfaction.
- Conducted regular inventory count to keep bar and drink supplies stocked, avoiding expensive rush orders.
- Monitored cash handling procedures to ensure accuracy in transactions while minimizing instances of theft or loss.
Education
Bachelor of Arts - Communications, Public Relations/Integrated Communication
Coastal Carolina University
Conway, SC05.2021
Skills
- MS Office Suite
- Customer Relationship Management
- Banking software systems
- Risk Management
Accomplishments
- Summa Cum Laude
- 4.0 GPA
References
- Deissy Gonzalez, Branch Manager, Wells Fargo, (908)-490-2000, Deissy.Gonzalez@wellsfargo.com
- Kirstan Wise, Service Manager, Wells Fargo, (843)-450-8170, Kirstan.wise@wellsfargo.com
- Nancy Petrucelli, Orchestra Director, Auten Road School, (908)-334-5922, npetrucelli@htps.us
Timeline
Banker
Wells Fargo
10.2021 - Current
Server
Wicked Tuna
05.2020 - 10.2021
Bartender
Epic Arcade
05.2020 - 05.2021
Bachelor of Arts - Communications, Public Relations/Integrated Communication
Coastal Carolina University
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