Ameer Ali Hasan Ali Lalani
Brampton,ON
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
17
17
years of professional experience
Work History
Aircraft Maintenance Engineer - Avionics
AIR CANADA
02.2013 - Current
- Inspected airframes to detect wear and other defects.
- Maintained repair logs to document all corrective and preventive aircraft maintenance.
- Analyzed engineering drawings and schematics to troubleshoot systems and diagnose solutions.
- Maintained, repaired and rebuilt aircraft structures and fuel, electrical, and oxygen systems.
- Inspected aircraft for compliance with regulations, company standards and safety requirements.
- Performed troubleshooting and diagnosis, identifying root cause of malfunctions.
- Operated power tools, gauges and testing equipment to adjust, repair, and replace faulty components in aircrafts.
Aircraft Maintenance Engineer - Apprentice
Kelowna Flightcraft Ltd
09.2011 - 02.2013
- Maintained repair logs to document all corrective and preventive aircraft maintenance.
- Collaborated with crew chief to coordinate fitting and alignment of heavy parts.
- Maintained, repaired and rebuilt aircraft structures and fuel, electrical, and oxygen systems.
- Maintained detailed records of all maintenance work performed, contributing to accurate tracking and accountability.
- Increased availability of aircraft by systematically managing preventive maintenance schedules and tasks.
Customer Service Manager
Esso On The Run
08.2009 - 09.2013
- Resolved customer complaints and maintained clean and tidy checkout area.
- Educated customers on promotions to enhance sales.
- Restocked, arranged and organized merchandise in front lanes to drive product sales.
- Prepared beverages and filled food orders for customers.
- Checked prices for customers and processed items sold by scanning barcodes.
- Assisted customers with locating and choosing merchandise in any store department.
- Assisted customers by answering questions and fulfilling requests.
- Scheduled and monitored regular vendor deliveries for fuel and store inventory.
- Processed fuel and merchandise transactions by operating POS system with accuracy.
- Cleaned up gas and other spills in accordance with spill procedures.
- Educated customers on car wash operation for safe, appropriate use.
- Managed car wash supplies and materials inventories for timely reordering and replenishment.
Wireless Technical Support
Rogers Communications
06.2010 - 09.2011
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Increased customer satisfaction by resolving issues related to Wireless device.
- Answered and triaged requests for assistance in order to provide top-notch support.
- Set up hardware and software in optimal configurations to meet network performance requirements.
- Worked with customers to understand needs and provide Technical assistance and troubleshooting procedures.
- Analyzed and escalated complaints, issues and grievances to designated departments for investigation and response.
- Answered average of 40 - 50 calls, emails per day, addressing customer inquiries, solving problems and providing product information.
Customer Service Cashier
Gateway Newstands
05.2007 - 06.2009
- Counted money in drawers at beginning and end of each shift.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
- Arranged and replenished service desk displays and merchandise racks to maintain appearance of store.
Education
Aviation Technician
Centennial College
Skills
- Relationship building and management
- Order processing
- Customer support
- Inbound phone calls
- Problem-solving skills
- Logging call information
- Technical Support
- Call center operations
- Customer service
- MS Office
- Fault diagnosis
- Aircraft Systems Knowledge
- Troubleshooting skills
- Maintenance Supervision
- Talent Acquisition
- Teamwork and Collaboration
Timeline
Aircraft Maintenance Engineer - Avionics
AIR CANADA
02.2013 - Current
Aircraft Maintenance Engineer - Apprentice
Kelowna Flightcraft Ltd
09.2011 - 02.2013
Wireless Technical Support
Rogers Communications
06.2010 - 09.2011
Customer Service Manager
Esso On The Run
08.2009 - 09.2013
Customer Service Cashier
Gateway Newstands
05.2007 - 06.2009
Aviation Technician
Centennial College
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