Alicia Griggs
Jacksonville,FL
Summary
Serviced-focused General Manager dedicated to delivering positive customer experiences to promote loyalty and repeat business. Orchestrates optimal resource utilization to handle expected operational needs. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths.
Overview
30
30
years of professional experience
Work History
General Manager
Hero's Eatery
Jacksonville, FL
06.2016 - 05.2017
- Managed budget implementations, employee reviews, training, schedules and contract negotiations.
- Developed and maintained relationships with customers and suppliers through account development.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures and technology systems.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Assessed reports to evaluate performance, develop targeted improvements and implement changes.
Assistant Manager
Firehouse Subs
Gilbert, AZ
12.2013 - 07.2014
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
General Manager
Firehouse Subs
Orange Park, FL
10.2010 - 03.2011
- Managed budget implementations, employee reviews, training, schedules and contract negotiations.
- Developed and maintained relationships with customers and suppliers through account development.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures and technology systems.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Organized budgets, oversaw P&Ls and achieved margin targets consistently to stay on track with growth plans.
- Set, enforced and optimized internal policies to maintain responsiveness to demands.
- Assessed reports to evaluate performance, develop targeted improvements and implement changes.
- Designed modern employee recognition program which boosted productivity and improved morale.
Client Support
Sterling International
Jacksonville, FL
01.2009 - 12.2009
- Responded to all client inquiries and asked appropriate questions to facilitate resolution.
- Delivered outstanding service to clients to not only maintain but to extend relationship for future business opportunities.
- Interacted with team members across departments to research and resolve customer issues.
- Provided excellent customer service by following up with clients, mailing out applications and responding to incoming calls.
Client Support
Tristar
Jacksonville, FL
01.2008 - 11.2008
- Responded to all client inquiries and asked appropriate questions to facilitate resolution.
- Delivered outstanding service to clients to not only maintain but to extend relationship for future business opportunities.
- Interacted with team members across departments to research and resolve customer issues.
- Provided excellent customer service by following up with clients, mailing out applications and responding to incoming calls.
Floor Supervisor
Diamond Holidays
Clearwater, Florida
12.2004 - 05.2006
- Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
- Met with management to discuss work plans and develop enhancements and strategies to achieve operational objectives.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Reduced employee turnover with hands-on leadership and coaching.
- Evaluated work of 25 floor employees to improve performance.
Education
High School Diploma -
Boyd Anderson High School
Lauderdale Lakes, FL05.1981
Skills
- Hiring and Onboarding
- Records Organization and Management
- Focus and Follow-Through
- Finance and Accounting Oversight
- Management Training
- Performance Monitoring and Evaluation
- Sales Tracking
- P&L Responsibility
- Supervision and Training
- Profit and Loss Control
- Sales Team Development
- Cash Register Operations
- Food Safety and Quality
- Administering Payroll
- Restaurant Operations Management
Timeline
General Manager
Hero's Eatery
06.2016 - 05.2017
Assistant Manager
Firehouse Subs
12.2013 - 07.2014
General Manager
Firehouse Subs
10.2010 - 03.2011
Client Support
Sterling International
01.2009 - 12.2009
Client Support
Tristar
01.2008 - 11.2008
Floor Supervisor
Diamond Holidays
12.2004 - 05.2006
High School Diploma -
Boyd Anderson High School
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