Kelli Burns
Wyoming,MI
Summary
Flexible professional with seven years of experience, demonstrating skill in customer communications and conflict resolution.
Overview
9
9
years of professional experience
Work History
Box Office Manager/Productions Coordinator
Master Arts Theatre
2022.01 - Current
- Phone Call Management and Customer Support: Efficiently handle incoming calls
- Managed between 10-20 calls per day as well as emails.
- Provide prompt and accurate responses to inquiries
- Address patron questions and concerns effectively
- Guarantee satisfaction through clear communication and assistance
- Ticket Processing: Execute ticket purchases swiftly and accurately
- Managed organized records of transactions
- Volunteer Coordination and Management: Collaborate with box office volunteers to optimize operations
- Delegate tasks and ensure smooth coordination
- Facilitate seamless coordination with volunteers to support production activities
- Assist directors in assembling and organizing proficient production team
- Marketing and Communication: Distribute weekly email newsletters to subscribers, keeping them informed of events
- Maintain active presence on social media platforms, engaging with followers and updating content regularly
- Database Management: Update volunteer and donor databases with accurate information
- Ensure timely documentation of volunteer activities and contributions.
- Managed daily operations for smooth box office functioning, ensuring excellent customer service.
- Utilized Ludus to generate performance reports, accurately documenting projected sales and attendance.
- Assisted customers in choosing seats, guiding and recommending options via seating map.
Assistant Director/Actor
American Immersion Theater
2016.09 - 2021.01
- Prep show materials (costumes, props, sound, etc.)
- Make sure storage room remained stocked and clean
- Work closely with the director to keep track of show load
- Maintain communication with the actors on the return and state of show materials
- Communicate with the client on what to expect and to answer any questions they have
- Double check show materials before leaving
- Keep the audience engaged throughout the show
- After show, clean up and return materials to the storage room after filling out a showreport form
Team Member
Spoonlickers
2015.08 - 2016.03
- Open shop
- Cash out customers
- Keep fro-yo machines clean and working
- Keep toppings stocked and fresh
- Assist customers
- Clean store
Education
Some College (No Degree) - Theater
Aquinas College
Grand Rapids, MISkills
- Computer savvy (Microsoft Office, Google Drive, social media)
- Phone etiquette
- Strong organizational skills
- Problem solving
- Attention to Detail
- Goal oriented
Timeline
Box Office Manager/Productions Coordinator
Master Arts Theatre
2022.01 - Current
Assistant Director/Actor
American Immersion Theater
2016.09 - 2021.01
Team Member
Spoonlickers
2015.08 - 2016.03
Some College (No Degree) - Theater
Aquinas College
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