Kristin Lee
Los Angeles,CA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Reliable Intern studying Addiction/ Psychology. Am seeking an internship opportunity to expand the skills I've gained with valuable real-world experience. Results-driven student bringing progressive background into the counseling environments. Natural leader with exceptional skills in client relations with organized and resourceful approaches.
Overview
21
21
years of professional experience
Work History
Music Director
Church Of The Living God CWFF
Los Angeles, CA
01.2011 - 12.2017
- Taught music appreciation, history and fundamentals to vocalists and musicians of varying skill levels.
- Selected and arranged music for all holiday performances and special events.
- Planned and scheduled rehearsals and performances and arranged details such as locations, accompanists and instrumentalists.
- Directed groups at rehearsals and live or recorded performances to achieve desired effects such as tonal and harmonic balance dynamics, rhythm and tempo.
- Collaborated with performers and producers to determine and achieve desired sound for production.
- Used gestures to shape music being played, communicating desired tempo, volume and other performance aspects.
- Determined voices, instruments, harmonic structures, rhythms, tempos and tone balances required to achieve effects desired in each musical composition.
Communications Specialist
White House Black Market
Manhattan Beach, CA
09.2013 - 05.2015
- Diagnosed and document customer complaints by utilizing provided tools and asking diagnostic questions.
- Handled inbound contacts and provided customer service according to departmental policies and procedures.
- Reviewed staff-written materials and edited for content and brevity.
- Expanded national client list with development of customized communications strategies.
- Increased revenues and supported business goals by developing public relations strategies and campaigns.
- Studied objectives, promotional policies or needs of organizations to develop public relations strategies influencing public opinion or promoting ideas.
Volunteer
Young People's Progressive Union (Y.P.P.U)
Los Angeles, United States
05.2005 - 11.2012
- Volunteered with groups and organizations to help make measurable differences for program recipients.
- Coordinated food, clothing and household items for disadvantaged individuals and families.
- Supported staff with clerical work and other office tasks.
- Supported engaging, fun and smooth-running events by helping with organization and planning.
- Supported program leaders with administrative support duties.
- Assisted program manager with planning and fundraising responsibilities.
- Used strong interpersonal communication skills to convey information to others.
- Assisted with special events or programs.
Customer Service Representative
Mantra Films
Los Angeles, CA
04.2007 - 09.2011
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Evaluated account and service histories to identify trends, using data to mitigate future issues.
- Responded to customer requests for products, services and company information.
- Leveraged sales expertise to promote products and capitalized on upsell opportunities.
- Recommended products to customers, thoroughly explaining details.
- Answered constant flow of customer calls with minimal wait times.
Education
Associate of Arts - Addiction Counseling Certificate/Psychology
West Los Angeles College
Culver City, CA12.2022
Skills
- Mentoring
- Self-critiquing skills
- Dependable and Responsible
- Self-Motivated
- Active Listening
- Team Building
- Driven and Passionate
- Knowledgeable in Chemical Dependency
- SOAP notes
- Technical knowledge
Accomplishments
- Achieved a Certificate of completion in SOAP notes Workshop at East Los Angeles Community College
Timeline
Communications Specialist
White House Black Market
09.2013 - 05.2015
Music Director
Church Of The Living God CWFF
01.2011 - 12.2017
Customer Service Representative
Mantra Films
04.2007 - 09.2011
Volunteer
Young People's Progressive Union (Y.P.P.U)
05.2005 - 11.2012
Associate of Arts - Addiction Counseling Certificate/Psychology
West Los Angeles College