Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Lashawnda Henry

Woodlawn,MD

Summary

Service-oriented resolution assistant with 10 years plus background in customer service. Core competencies include active listening, problem solving and skillful thinking as well as excellent communication and time management skills. Handles tasks with accuracy and efficiency. Responsible resolution personal proficient in problem solving and issue resolution that are focused on the customer as well as the business needs. Passionate and motivated, with a drive for excellence. Reliable with a drive to succeed by any means necessary while still keeping the importance of professionalism.

Overview

20
20
years of professional experience
1
1
Certification

Work History

Transition Support Monitor

Seed School of Maryland
Baltimore, MD
03.2024 - Current
  • Provided extensive support to students and helped with acclimation to new and existing settings
  • Collaborated with student staff support members to provide effective transition planning.
  • Appropriate open ended questions to discover individual needs and requirements for students.
  • Coordinated with teachers, parents, and support staff to ensure smooth transitions for students between classes and other activities throughout the school day.
  • Contributed to the development of monitoring policies and procedures, promoting a standardized approach across all units.
  • Participated in quality improvement initiatives aimed at enhancing students safety and satisfaction within the school.
  • Developed strong rapport with students and families, addressing any concerns or questions related to monitoring procedures in a compassionate manner.
  • Attended to needs of students and informed school personnel of unusual behaviors.
  • Improved efficiency in the department by streamlining documentation processes for accurate record keeping.

Beautician/Manager

Anointed Touch Salon
Baltimore, MD, USA
03.2005 - Current
  • Perform payroll functions, such as maintaining timekeeping information and processing and submitting payroll
  • Collect and deposit money into accounts, disburse funds from cash accounts to pay bills or invoices, keep records of collections and disbursements, and ensure accounts are balanced
  • Operate office equipment, such as fax machines, copiers, or phone systems and arrange for repairs when equipment malfunctions
  • Greet visitors or callers and handle their inquiries or direct them to the appropriate persons according to their needs

Risk and Compliance Agent

IKEA
White Marsh, MD
03.2021 - 03.2024
  • Reduced risk of non-compliance by conducting thorough audits and identifying areas for improvement.
  • Supported management during internal audits, contributing valuable insights on areas requiring attention or improvement.
  • Proactively identified potential risks by researching new regulations, ensuring the company remained prepared for changes in the compliance landscape.
  • Educated colleagues on relevant laws and regulations through informative presentations and workshops, boosting overall awareness within the organization.
  • Minimized potential legal exposure by researching industry best practices and providing recommendations for policy updates.
  • Conducted regular reviews of company data, ensuring accuracy in all reported information related to compliance matters.
  • Provided expert advice on regulatory matters, enabling informed decision-making across the organization.
  • Led a team of junior compliance professionals providing guidance on their day-to-day responsibilities and fostering a collaborative work environment.
  • Evaluated third-party vendors for adherence to established guidelines, safeguarding against potential breaches or violations.
  • Facilitated open communication channels with regulatory bodies, maintaining positive relationships that fostered cooperation and trust.
  • Ensured timely reporting by meticulously tracking deadlines and submitting required documentation to regulatory agencies.
  • Enhanced compliance efficiency by streamlining processes and implementing new software tools.

Customer Resolution Assistant

IKEA Contact Center
Baltimore, MD, USA
01.2018 - 03.2021
  • Answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals
  • Use computers for various applications, such as database management or word processing
  • Preform functions such as preparing cases for customer service issues and using problem solving skills to come to a swift resolution for customers

Special Needs Student Aid

Regeneration Project
Baltimore, MD, USA
02.2015 - 01.2018
  • Assist special needs children with daily education
  • IEP Aid in classroom with mentally as well as physically challenged children

Education

Cosmetology/Business - Double major in business management

Carver Center for Arts and Technology
Baltimore, MD
06.2006

Skills

  • Active Listening
  • Customer and Personal Service
  • Time Management
  • Computers and Electronics
  • Service Orientation
  • Critical Thinking
  • Judgment and Decision Making
  • Active Learning
  • Complex Problem Solving
  • Negotiation
  • Learning Strategies
  • Systems Analysis
  • Troubleshooting
  • Emergency Response
  • Discipline
  • Incident Reporting
  • Student Management
  • Coordination and Teamwork
  • Friendly and Respectful
  • Microsoft Office
  • Creative Thinking
  • Team Leader

Certification

  • OSHA Certified
  • CPR/ AED Certification
  • First Aid Certification

Timeline

Transition Support Monitor

Seed School of Maryland
03.2024 - Current

Risk and Compliance Agent

IKEA
03.2021 - 03.2024

Customer Resolution Assistant

IKEA Contact Center
01.2018 - 03.2021

Special Needs Student Aid

Regeneration Project
02.2015 - 01.2018

Beautician/Manager

Anointed Touch Salon
03.2005 - Current

Cosmetology/Business - Double major in business management

Carver Center for Arts and Technology
Lashawnda Henry