Aidan Madden
Infrastructure Engineer
Chicago,IL
Summary
Detail-oriented Infrastructure Engineer committed to improving system design and operations for a secure environment. Constantly looking for ways to improve business processes and automate when applicable. Highly dependable, active listener, and constant learner.
Overview
5
5
years of professional experience
1
1
Certificate
Work History
Infrastructure Engineer
Pareto Intelligence
Chicago, IL
07.2021 - 11.2021
- Deployed and supported cloud infrastructure using Terraform and Github, including EC2 instances (Linux & Windows), S3 buckets, and security groups
- Resolved production issues for the company's data analytics SaaS offering. Provisioned technical resources to meet customers' data needs in a secure and compliant fashion
- Developed and implemented security procedures to meet HITRUST compliance. Gathered evidence and reported on various systems for auditing
- Responsible for archival and restoration of highly sensitive data using AWS Glacier
- Worked closely with Network, Cloud, and Software Engineering teams in an Agile environment
Infrastructure Support Analyst
Pareto Intelligence
Chicago, IL
06.2019 - 07.2021
- Configured end to end data transfers with clients using SFTP, PGP key pairs, and PowerShell scripting for scheduling and logging
- Leveraged Microsoft's Power Automate to improve business processes, including new client onboarding and tracking permissions to sensitive project resources
- Automated device provisioning for employees using Microsoft AutoPilot for laptops and AWS Workspaces for virtual machines, while meeting security and compliance requirements.
- Responsible for resource permissioning to various systems, such as AWS S3 and EBS, SQL databases, and internal development environment
Partner Engagement Engineer
Red Hat
06.2018 - 03.2019
- Collaborated with software vendors to build and test applications, using Openshift, Red Hat Enterprise Linux, Kubernetes, and Docker
- Monitored security vulnerabilities of container images published on the Red Hat container catalog
- Engineer for Operator Framework EAP, an initiative to assist partner companies build Kubernetes applications using the Operator Framework sdk
- Authored technical documentation and blogs to assist companies through partner certification program.
Desktop Support Technician
Division of IT, University of Missouri
05.2017 - 05.2018
- Responded to faculty requests for technical assistance in person and remotely
- Solved technology issues for Windows and MacOS devices, including machine imaging, BIOS configuration, account management, and software installation
- Transferred campus workstations to the cloud, using Microsoft Box and Google Drive.
Help Desk Technician
Educational Technologies at Missouri
08.2016 - 05.2017
- Provided thorough support and problem resolution for the University’s Learning Management System
- Tracked incident requests through the Remedy Ticketing System
- Analyzed courses for eligibility to migrate class content to new platform
Education
Bachelor of Science - Information Technology
University of Missouri
08.2014 - 05.2014
Red Hat Certified System Administrator (RHCSA)
Skills
Process flow analsys
Data management
Server administration
AWS infrastructure
Time management
Websites
Certification
Red Hat Certified System Administrator
Timeline
Infrastructure Engineer
Pareto Intelligence
07.2021 - 11.2021
Infrastructure Support Analyst
Pareto Intelligence
06.2019 - 07.2021
Red Hat Certified System Administrator
02-2019
Partner Engagement Engineer
Red Hat
06.2018 - 03.2019
Desktop Support Technician
Division of IT, University of Missouri
05.2017 - 05.2018
Help Desk Technician
Educational Technologies at Missouri
08.2016 - 05.2017
Bachelor of Science - Information Technology
University of Missouri
08.2014 - 05.2014
Red Hat Certified System Administrator (RHCSA)