Aidan Madden
Infrastructure Engineer
Chicago,IL
Summary
Detail-oriented Infrastructure Engineer committed to improving system design and operations for a secure environment. Constantly looking for ways to improve business processes and automate when applicable. Highly dependable, active listener, and constant learner.
Overview
5
5
years of professional experience
1
1
Certificate
Work History
Infrastructure Engineer
Pareto Intelligence
Chicago, IL
07.2021 - 11.2021
- Deployed and supported cloud infrastructure using Terraform and Github, including EC2 instances (Linux & Windows), S3 buckets, and security groups
- Resolved production issues for the company's data analytics SaaS offering. Provisioned technical resources to meet customers' data needs in a secure and compliant fashion
- Developed and implemented security procedures to meet HITRUST compliance. Gathered evidence and reported on various systems for auditing
- Responsible for archival and restoration of highly sensitive data using AWS Glacier
- Worked closely with Network, Cloud, and Software Engineering teams in an Agile environment
Infrastructure Support Analyst
Pareto Intelligence
Chicago, IL
06.2019 - 07.2021
- Configured end to end data transfers with clients using SFTP, PGP key pairs, and PowerShell scripting for scheduling and logging
- Leveraged Microsoft's Power Automate to improve business processes, including new client onboarding and tracking permissions to sensitive project resources
- Automated device provisioning for employees using Microsoft AutoPilot for laptops and AWS Workspaces for virtual machines, while meeting security and compliance requirements.
- Responsible for resource permissioning to various systems, such as AWS S3 and EBS, SQL databases, and internal development environment
Partner Engagement Engineer
Red Hat
06.2018 - 03.2019
- Collaborated with software vendors to build and test applications, using Openshift, Red Hat Enterprise Linux, Kubernetes, and Docker
- Monitored security vulnerabilities of container images published on the Red Hat container catalog
- Engineer for Operator Framework EAP, an initiative to assist partner companies build Kubernetes applications using the Operator Framework sdk
- Authored technical documentation and blogs to assist companies through partner certification program.
Desktop Support Technician
Division of IT, University of Missouri
05.2017 - 05.2018
- Responded to faculty requests for technical assistance in person and remotely
- Solved technology issues for Windows and MacOS devices, including machine imaging, BIOS configuration, account management, and software installation
- Transferred campus workstations to the cloud, using Microsoft Box and Google Drive.
Help Desk Technician
Educational Technologies at Missouri
08.2016 - 05.2017
- Provided thorough support and problem resolution for the University’s Learning Management System
- Tracked incident requests through the Remedy Ticketing System
- Analyzed courses for eligibility to migrate class content to new platform
Education
Bachelor of Science - Information Technology
University of Missouri
08.2014 - 05.2014
Red Hat Certified System Administrator (RHCSA)
Skills
Process flow analsys
Websites
Certification
Red Hat Certified System Administrator
Timeline
Infrastructure Engineer
Pareto Intelligence
07.2021 - 11.2021
Infrastructure Support Analyst
Pareto Intelligence
06.2019 - 07.2021
Red Hat Certified System Administrator
02-2019
Partner Engagement Engineer
Red Hat
06.2018 - 03.2019
Desktop Support Technician
Division of IT, University of Missouri
05.2017 - 05.2018
Help Desk Technician
Educational Technologies at Missouri
08.2016 - 05.2017
Bachelor of Science - Information Technology
University of Missouri
08.2014 - 05.2014
Red Hat Certified System Administrator (RHCSA)
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